I do apologize for the miscommunication. Being a 2014 Lexus/Toyota vehicle, they do recommend a synthetic 0W-20 motor oil and the car does hold almost 7 quarts of oil. We use the dealer recommended fluids when performing a service. If we did not discuss this with you prior to service, I do apologize as this is a normal procedure. I assure you, we treat everyone equal whether male or female, young or old. If you will give us another chance, I will figure out a way to make this up to you. Thank you.
Thank you for the many many years of business, we appreciate you. Please let us know if we can help again.
Overheating and a leaking radiator... I'm glad we could get you down the road. Thanks for the OK review.
Glad it was just a leaking tire. Let us know when we can help again. Thank you.
Thanks for the help!
Thank you for the business. I wish we could control the price of all our parts, but we can not. We do try and get the highest quality parts we can though. Thank you.
Thank you for letting us change the oil and service your prius. Toyota does recommend a sythetic oil which is about twice the price of a normal oil change. Since you can drive longer on synthetic oil, it does help offset the cost. Thanks again.
Thank you for trusting us with your car and for allowing us to do the maintenance on it. If there is anything we can do to make us a 5 star with you, please let me know.
I'm glad we were able to take care of your tire repair. I'm sorry you feel it was expersive, but low profile tires take a special tire machine and sometimes 2 people to fix. Had it been a regular size tire it would have been less to fix. Thank you.
Electrical problems can get complicated sometimes. I'm glad this repair wasn't too bad and came in lower than the original estimate. Thank you for the business.
I would like to get this resolved and make sure you are completely satisfied.
Im sorry for the confusion. I have updated your email, and disabled the other customer from getting email and reminders. If you could adjust the star rating, I would greatly appreciate it.
Always friendly and give the best service I’ve ever received.