Clarkes European Inc


Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5Overall Rating 4.51/5rating 4.51

118 Reviews

93% Would Recommend
Latest Review 2 days ago
Gregory F. on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Gregory said they are the best, with flexible scheduling..
Vehicle: BMW X5
Category: Service
Service Date: 04/20/2018
Review Created: 04/23/2018
This review was collected via phone interview by Customer Research Inc.
Tony G. on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tony said the facility provided good service and got his vehicle repaired.
Vehicle: BMW 135i
Category: Service
Service Date: 04/20/2018
Review Created: 04/23/2018
This review was collected via phone interview by Customer Research Inc.
Donny P. on 04/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Donny said the employees provided excellent service.
Vehicle: Mercedes-Benz GL-Class
Category: Service
Service Date: 04/06/2018
Review Created: 04/23/2018
This review was collected via phone interview by Customer Research Inc.
CHRISTOPHER M. on 04/18/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service!"
Windshield wipers stopped working on my 2006 X5 on the freeway. Dropped the car off and 15 min later they had it fixed with no charge. A screw had come loose and fallen out. I have a new place to take my BMW. Great customer service.
Vehicle: BMW X5
Service Date: 04/13/2018
Review Created: 04/18/2018 08:41 AM
Craig B. on 04/14/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Craig said the business hustled to get the job done and did it for a fair price.
Vehicle: BMW X5
Category: Service
Service Date: 04/09/2018
Review Created: 04/14/2018
This review was collected via phone interview by Customer Research Inc.
BARB S. on 04/01/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service!"
My engine light had come on so I stopped by Clarke’s per the recommendation of a friend. I was greeted in a friendly manner and was quickly advised of the problem. They were able to order the replacement part and had my car fixed and back to me within a few hours. I was so happy to find a local garage with such a good reputation. I feel that they were very trustworthy - something that I did not find at the dealership garage.
Vehicle: BMW X3
Service Date: 03/30/2018
Review Created: 04/01/2018 07:21 PM
Erin h. on 03/30/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Erin said the business completed the service efficiently.
Vehicle: Toyota Highlander
Category: Service
Service Date: 03/26/2018
Review Created: 03/30/2018
This review was collected via phone interview by Customer Research Inc.
Alexia J. on 03/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Alexia said the staff was awesome, and up front.
Vehicle: smart fortwo
Category: Service
Service Date: 03/20/2018
Review Created: 03/23/2018
This review was collected via phone interview by Customer Research Inc.
Daisy H. on 03/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Daisy said the staff was really helpful. They explained what they did to her vehicle.
Vehicle: BMW 5 Series
Category: Service
Service Date: 03/15/2018
Review Created: 03/23/2018
This review was collected via phone interview by Customer Research Inc.
Joseph B. on 03/22/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Joseph said this business couldn't give him all the answers he wanted.
Vehicle: BMW 745i
Category: Service
Service Date: 03/15/2018
Review Created: 03/22/2018
This review was collected via phone interview by Customer Research Inc.
Carol M. on 03/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Carol said the staff is always wonderful.
Vehicle: Lexus IS 300
Category: Service
Service Date: 03/08/2018
Review Created: 03/12/2018
This review was collected via phone interview by Customer Research Inc.
Dana M. on 03/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Dana said the staff always does a great job, and it gives her a great price.
Category: Service
Service Date: 03/08/2018
Review Created: 03/12/2018
This review was collected via phone interview by Customer Research Inc.
Tim W. on 03/10/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tim said this business has always treated him well.
Vehicle: MINI Cooper Hardtop
Category: Service
Service Date: 03/07/2018
Review Created: 03/10/2018
This review was collected via phone interview by Customer Research Inc.
Jesse V. on 03/01/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"My ONLY VW shop "
These guys are honest and decently fast. The get it done right and if for some reason it is not perfect, they go out of their way to make it right. I’ve been ripped of by the big VW factory shops but here you get to know the crew working on your car. I’m a jaded cynic and never ever write reviews. Hope that tells you something.
Vehicle: Volkswagen Passat
Service Date: 02/28/2018
Review Created: 03/01/2018 09:50 PM
PHIL H. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good for the Hood!"
Nice, friendly staff that explains things in a straightforward way. Great to have in the neighborhood.
Vehicle: Mercedes-Benz S430
Service Date: 02/19/2018
Review Created: 02/20/2018 09:17 PM
Salih A. on 02/17/2018
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
Salih said after the service, he addressed the issue to the staff member at the front desk. All that he heard from him was, okay. He did not offer to help with his concerns. He had informed them his front brakes were squeaking. They insisted it was the back brakes. He had left his vehicle, with a note attached in the drop off about the front brakes and the knocking noise on the front passenger side. They called and told him it would cost $1400. When he picked up the vehicle, they told him it needed an alignment. He took it elsewhere, where they told him the joints were breaking off, on the front passenger side. The other business had said there was nothing wrong with the front brakes, and they had changed the shock absorbers. They mis-diagnosed and replaced or fixed unnecessary parts.
Vehicle: Mercedes-Benz C280
Category: Service
Service Date: 02/12/2018
Review Created: 02/17/2018
This review was collected via phone interview by Customer Research Inc.
SEAMUS F. on 02/16/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Leak Repair"
Quoted me half the price of what the shop that diagnosed the issue came up with. Actual work came in a little higher than original quote but they hadn’t seen the vehicle so I wasn’t surprised. Changed the valve cover gasket and got my vehicle back to me in one day.
Will go back again in the future for sure. Thank you Austin for great customer service.
Vehicle: Volvo XC90
Service Date: 02/15/2018
Review Created: 02/16/2018 08:04 PM
Jordan R. on 02/12/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Jordan said he would recommend this business for service.
Vehicle: Land Rover Range Rover
Category: Service
Service Date: 02/06/2018
Review Created: 02/12/2018
This review was collected via phone interview by Customer Research Inc.
TAMI P. on 02/10/2018
Recommended badge inactive Recommended
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
"Poor communication/customer service"
After two separate visits (3 days each), I am not sure what happened. Lots of words but no conclusion to why they struggled with our repair. I had to pay for the entire repair in advance which was odd because they kept messing up on the ordering of parts and the mechanic said it was costing him $ to have all these parts in his shop. It is now making noises that it did not make before and has to head back in. We have taken our car here for years and something has changed. New ownership? Once this repair is complete we will not be coming back. Not because we are mean angry people, because we did not feel confident with what was going on and they did not communicate clearly and effectively in multiple areas. You have got to feel confidence and trust when it comes to your mechanic.
Vehicle: Volvo XC90
Service Date: 02/08/2018
Review Created: 02/10/2018 09:20 AM
Mike B. on 01/29/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Mike said the staff do good work and they are honest. He suggests that they should keep up the good work. However, the prices are high.
Vehicle: Audi A6
Category: Service
Service Date: 01/24/2018
Review Created: 01/29/2018
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 118 in total