ReScore Reviews™ (44)
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I want to thank you for taking the time to complete our survey and I am disappointed to hear about the communication on your purchase and the difficulties it has created for you on your servisce visit. I would like to speak to you and see if or anything I can do to help resolve this to your satisfaction. Please feel free to call me at 214-755-5805.Steve Bentley
The measure of service is more about how you resolve problems than anything else, and Shelby was great! We will be back.
Otherwise, always have been pleased with the service on our previous car and this one. Selby has been great !
Thank you for your survey comments, as per our conversation we owe you a free oil change and we are going to honor what we say.
Thank you for your on going loyality to our dealership and look forward seeing you for your next scheduled service visit. Merry Christmas God Bless.
However, I would never do business with Clay Cooley Hyundai of Rockwall ever again. They disgrace the name of Hyundai and I will be following up with the manufacturer as well.
During negotation, my sales rep Hunter made it clear that this dealership suffered from the hail but had it all repaired. Fair enough! I checked the car and saw no damage. After I drove my new car off of the lot and was in a different lighting, I noticed the trim around my driver side windows looked as if someone had taken a hammer and beat it to death. I immediately called back and spoke with Hunter who asked me to bring the vehicle back to be inspected. I returned to the dealership to be instantly told that their insurance does not cover the trim around the windows, only the body (I have never heard of an insurance company only covering bits and pieces of a vehicle). They offered to pay half of the cost to fix but before agreeing I requested an estimate. They returned with $774.23. After buying a brand new vehicle, a week and a half later I was asked to pay $387.12 in repairs that they had simply overlooked. Upset, I asked to speak with the General Manager.
My first red flag should've been that he didn't come speak with me. He asked me to come back to an employees only area where I was immediately addressed with, "So what's the problem? We offered to pay half is that not enough?". It did unfortunately turn into an unprofessional yelling match in which he stated since they "lost" on the vehicle they didn't owe me any favors. I advised that this sort of practice would be taken to the Better Business Bureau (Which will still happen), which earned a response of "You can't come back here and threaten me!". A checks and balances sysyem was put in place for shady dealerships like this one, so it will be used. Finally, he came to the resolution of me only paying $150. Still not great, but better than nearly $400.
I got the repairs done. I received an invoice.
The total in repairs was no longer the previously quoted $773, but it was now only $430. Not sure where the discount went during the original quote, but in the end I realized by offering to pay half, they were simply doubling the price of repairs.
I traded in a vehicle. I recieved notification the payoff check had been sent and assumed everything was just dandy.
However, as some icing on the cake I recieved notification from my finance company 3 days later that the check had been voided and returned.
I had called several times and left several voicemails about this and 22 days after the deal was done, there is still no response. Here I am now, unsure if my trade-in is even paid off or if the contract has been breached by the same people who wrote it.
Do not do business here. They're shady, unethical and as soon as your name is signed on that dotted line they lose every bit of hospitality.
They charged me for hail damage repairs, lied about the cost, verbally accosted me when I questioned the cost and stated since they lost on my deal they don't care about me as a consumer.
The payoff they sent for my tradein was returned as a voided check and now they are dodging my calls.
My name is Selby Fuller , I am the Service Manager here at Clay Cooley Hyundai. I spoke to you last Saturday when you were dropping off your car for the chrome trim items to be replaced. I apologize for all the issues you have experienced , I was not aware of them. I performed the repairs on your car as instructed. We are here in the Service Department to keep your car looking and running new. If you have any questions or concerns about your car we are here to address them. 972-722-6365 God Bless.