Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71
4.7

( 566 Reviews )

97% Would Recommend
Latest Review 7 days ago

Reviews


DL
Delores L.
Bismarck, ND
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Delores said the staff provided very good service and they took very good care of her.
This review was collected via phone interview by Customer Research Inc.

JF
Jesse F.
Bismarck, ND
Chevrolet Hi-Cube
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2019 Category: Service
Jesse said the business had good service and good workers but, they didn't call him to give him updates or to confirm work before they did it. He said they should give a diagnostic report to show something about the brakes and oil being good and mark what's bad.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Bismarck, ND
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019
Knowledgeable
They know their stuff and got my car back in good shape. thanks!

Verified Customer
Mandan, ND
Mitsubishi Galant
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2019
best mechanics
they informed me of the estimated cost and what needed to be done before they did it. they buy from local auto parts stores to get the parts fast. they don't treat anyone like they're dumb.

DA
DARCY A.
Bismarck, ND
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019
Turn signal light replaced.
Walk in customer. Replaced turn signal light immediately. Very friendly and upbeat. Charged only for bulb. Sweet.

WW
William W.
Williston, ND
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
William said this business has great service.
This review was collected via phone interview by Customer Research Inc.

HM
Harley M.
Mcclusky, ND
Ford F-150
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/21/2019 Category: Service
Harley said he needs to bring his vehicle back in because the dash light is still on.
This review was collected via phone interview by Customer Research Inc.
Donald E. from Country Auto Clinic responded on 10/22/2019

Talked to the customer and found out that the instrument cluster dimmer switch was out of adjustment. Explained how to adjust brightness of dash lights and all is working fine now.


TV
Travis V.
Bismarck, ND
GMC Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2019 Category: Service
Travis said the staff are honest. He said they are wonderful and do good work.
This review was collected via phone interview by Customer Research Inc.

JA
JARED A.
Menoken, ND
Ford Expedition EL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2019
Bad situation made better
My explorer had no heat. I brought it in thinking it would be a quick and relatively cheap repair. They called back saying that my internal water pump housing was leaking and to get to it was a complete teardown. I was not happy about that but the staff was understanding and friendly. The price was fair and my service was great. The car now runs great just in time for snow. The only negative thing I have to say is it did take a while to complete but it was a complicated job.

SS
Sarah S.
Bismarck, ND
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2019 Category: Service
Sarah said the workers at this business were pretty nice at 8 o'clock in the morning.
This review was collected via phone interview by Customer Research Inc.

CH
Carmen H.
Andover, MN
INFINITI M35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2019 Category: Service
Carmen said her over all experience was excellent. This is a totally great business.
This review was collected via phone interview by Customer Research Inc.

DA
DARCY A.
Bismarck, ND
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2019
75000 Buick Oil Change and check
The staff listened to concerns and completed the service efficiently and promptly. Staff were friendly and fun. There were no surprises or added costs. Thanks. I will continue to do business here.

RA
Rod A.
Mandan, ND
Dodge Nitro
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2019 Category: Service
Rod said what the employees did they were communicative about.
This review was collected via phone interview by Customer Research Inc.

AB
Alex B.
Bismarck, ND
Chevrolet Cobalt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/04/2019 Category: Service
Alex said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

BW
Bill W.
Bismarck, ND
Dodge Stratus
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/04/2019 Category: Service
Bill said the business told him on the phone that they would look at his vehicle with no charge but, when he got there they said it would be $30. He stated he felt that it was false advertising and they were not honest. He was very dissatisfied and will never go back.
This review was collected via phone interview by Customer Research Inc.
Donald E. from Country Auto Clinic responded on 09/06/2019

The customer was told that if the noise was very obvious to locate there would not be a charge, but if we needed to bring the vehicle into the shop and put it on a hoist there would be a charge only if he decided not to fix it. In alot of cases the diagnostic fee is waivered if we repair the vehicle. The customer had mentioned at the time the appointment was made that he had been searching the internet for an answer and also was looking for parts on Rock Auto. After I sent a Tech with him on a test drive and we determined the vehicle needed to be brought into the shop and lifted on a hoist for further diagnostics, He then let us know that his intention was not to have us repair the vehicle but wanted a free diagnostics so he could buy the parts online and fix it himself. I am sorry you feel this way, but it's impossible to run a business and not charge for a service.


BP
Ben P.
Bismarck, ND
Lincoln Zephyr
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/26/2019 Category: Service
Ben said they had good, patient customer service. They answered all his questions, but it's always tough for him to pay for a $300 service when it would cost $17. He added that he would absolutely recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

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STUART S.
Mandan, ND
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2019
They know me and they know my vehicles.
Always a good job!

MM
Max M.
Cedarburg, WI
Mazda CX-9
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Max said they were able to fix his vehicle in less than 12 hours and got him back on the road safely.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Mandan, ND
Mitsubishi Galant
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019
best place to bring your vehicles
they do good work at a reasonable price!

DP
David P.
Osage, MN
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2019 Category: Service
Spoke with Kate. She said the business was helpful, quick, efficient, and reasonably priced
This review was collected via phone interview by Customer Research Inc.