Cypress Auto Repair & Smog

Shawn said he had a smog check done and the staff's answers after the test failed seemed like they just wanted him to spend more money. He would not recommend them because it was the first time anyone has wanted to charge him $130 for a diagnostic. They couldn't tell him an overall cost to fix the issue for the vehicle to pass the smog test.

Jaime said he is not very happy. His vehicle did not pass the smog test and he thought if it failed he would get another test, but he was charged the full price. He stated that they should change the ad to read, until it passes.

Should have some discount for the second alternators since the first one only last 15000 miles. The normal life time is between 100000 to 150000 miles. The actual installation of unit take less than 30 minutes and I paid more than 2 hours labor. Just because Honda menu suggest so! This is insane!

On my first unit alternator I did report issues after 1 year and I did not received any warranty on the failed unit. This should have been replaced at the time I reported the issues..

Thanks

Brought it in for overheating problem. The car still has the problem.

2 stars because they don't deserve a 1. They use to be 5 stars in my book. Will still be for most people. Not coming back after my last visit. Did a smog. I didn't know that resetting check engine lights cause smogs to fail. But I had it reset after fixing my knock sensor. Which causes an automatic fail since they can't t test. I knew unplugging the battery causes smog fails. Didn't know resetting did. I feel that maybe they should ask all their customers doing a smog ahead of time about those things. I had no idea. But I got charged 53$ for 10 minutes of work that failed. I could've avoided that if I was a little more knowledgeable about how smoging works. Or maybe they should take a second to educate or ask their customers . But hey they offered half price on my return test. Like I'm going to come back to them. Most places offer test, if you fail you don't pay. Not here apparently.

I just paid $62 for a smog check. This email shows smog checks for $39:95. That makes me feel just great.....NOT!c
Also there is a charge of $8:00 for a ‘certificate’. What certificate? Years ago certs were given to send to DMV but today all is automatic. How do you justify this?

Typically I am satisfied with past work done on my car but I feel I was ripped off here today.

2012 Chevy Silverado crew cab Snugtop black.
Customer interaction was rough around the edges except for the lady in the front office. The work got done.

John said there were only a few little things he wasn't completely satisfied with, but overall this business did a very good job, as always.

Travis said this business wasn't able to fully service his vehicle and they weren't able to help him.

I took my car in as a warning light came on. I understand that the car needed to be put on a diagnostic machine to figure out the problem. The problem turned out to be a factory warranted part so I had to take the car to a dealer. My only complaint is that it cost $130 for the diagnostic. So thinking that the fix didn't cost me anything is wrong because it cost me $130, which I feel is excessive for a diagnostic machine analysis.
Lesson learned is when a light comes on, I can check with Cypress Auto Repair first but if it has to go on a diagnostic machine, I need to take the car to a dealer if the car is within 5 years of warranty.

Try to service customer's needs when no appt made
try to accommodate customer
appreciate honest mechanical recommendations as well as efforts to minimize expense for customers

friendly customer service.

Mathew said that he would recommend this business for service.

In the past I have gotten a Maintenance Inspection Form showing all the areas attended to. I like this form and do pay attention to it. I did not get one this time and kind of missed it. Other than that, I always like going in there as everyone is friendly and I get good and timely service.
Thanks!

Service is always good. Have been coming for years and always appreciate when they can fit me in. Had to come down and get wiper blades replaced on both cars and they were able to do it quickly and efficiently. Only problem was the technician left the plastic sleeve on the driver side blade so when we went to use it it didn’t work too well! But that can happen to anybody.