Cypress Auto Repair & Smog

Just a buyer beware......make sure to ask for the cost of parts and labor up front or when they call back with a diagnosis. I was charged $36.37 each for spark plugs. A total of $145.48 just for 4 spark plugs, on top of the $130 labor to change them out. $275 just to change the spark plugs on a little 4 cylinder Hyunda is so expensive. That's a 140% markup on parts. The dealership would have been cheaper. I've never felt like I got hosed at this place before but today I am very disappointed.

Shawn said he had a smog check done and the staff's answers after the test failed seemed like they just wanted him to spend more money. He would not recommend them because it was the first time anyone has wanted to charge him $130 for a diagnostic. They couldn't tell him an overall cost to fix the issue for the vehicle to pass the smog test.

Jaime said he is not very happy. His vehicle did not pass the smog test and he thought if it failed he would get another test, but he was charged the full price. He stated that they should change the ad to read, until it passes.

Should have some discount for the second alternators since the first one only last 15000 miles. The normal life time is between 100000 to 150000 miles. The actual installation of unit take less than 30 minutes and I paid more than 2 hours labor. Just because Honda menu suggest so! This is insane!

On my first unit alternator I did report issues after 1 year and I did not received any warranty on the failed unit. This should have been replaced at the time I reported the issues..

Thanks

Brought it in for overheating problem. The car still has the problem.

2 stars because they don't deserve a 1. They use to be 5 stars in my book. Will still be for most people. Not coming back after my last visit. Did a smog. I didn't know that resetting check engine lights cause smogs to fail. But I had it reset after fixing my knock sensor. Which causes an automatic fail since they can't t test. I knew unplugging the battery causes smog fails. Didn't know resetting did. I feel that maybe they should ask all their customers doing a smog ahead of time about those things. I had no idea. But I got charged 53$ for 10 minutes of work that failed. I could've avoided that if I was a little more knowledgeable about how smoging works. Or maybe they should take a second to educate or ask their customers . But hey they offered half price on my return test. Like I'm going to come back to them. Most places offer test, if you fail you don't pay. Not here apparently.

I just paid $62 for a smog check. This email shows smog checks for $39:95. That makes me feel just great.....NOT!c
Also there is a charge of $8:00 for a ‘certificate’. What certificate? Years ago certs were given to send to DMV but today all is automatic. How do you justify this?

Typically I am satisfied with past work done on my car but I feel I was ripped off here today.

This place is new to me. I original went there for a check up/inspection via AAA. I was pleasantly surprised at their thoroughness and analysis. They did not push a multitude of services as other shops have usually done, and only re-inforced expected work needed. When I scheduled work to be completed, they were very good at getting me in , completing the work expeditiously, and keeping cost affordable. Will definitely return here and if they continue to provide this type of service, they will be my main source of car repair and service.

2012 Chevy Silverado crew cab Snugtop black.
Customer interaction was rough around the edges except for the lady in the front office. The work got done.

John said there were only a few little things he wasn't completely satisfied with, but overall this business did a very good job, as always.

Travis said this business wasn't able to fully service his vehicle and they weren't able to help him.

I took my car in as a warning light came on. I understand that the car needed to be put on a diagnostic machine to figure out the problem. The problem turned out to be a factory warranted part so I had to take the car to a dealer. My only complaint is that it cost $130 for the diagnostic. So thinking that the fix didn't cost me anything is wrong because it cost me $130, which I feel is excessive for a diagnostic machine analysis.
Lesson learned is when a light comes on, I can check with Cypress Auto Repair first but if it has to go on a diagnostic machine, I need to take the car to a dealer if the car is within 5 years of warranty.

Try to service customer's needs when no appt made
try to accommodate customer
appreciate honest mechanical recommendations as well as efforts to minimize expense for customers

friendly customer service.

Mathew said that he would recommend this business for service.