Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

269 Reviews

99% Would Recommend
Latest Review 8 days ago

Reviews


Verified Customer
San Diego, CA
Ford Mustang
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2019
Personable and friendly staff.
Will (senior mechanic) is honest and always offers a fair price. However, they are now under new management as Dave passed away about a year ago and Will no longer works there. I hope their great service stays the same.

LF
Lauren F.
Carlsbad, CA
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/20/2018 Category: Service
Lauren said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

KD
KAY D.
Carlsbad, CA
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/01/2018
Honest
They made a mistake. They owned up to it and took steps to fix it, no fuss. I'll take integrity over perfection any day.

DC
David C.
Carlsbad, CA
BMW 3 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2018 Category: Service
David said they did good work but he's not sure it was all necessary.
This review was collected via phone interview by Customer Research Inc.

PT
Paul T.
California
BMW 5 Series
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/18/2018 Category: Service
Paul said he gives Rich, the owner high marks but he had to inform his mechanic to fill up the fluids after Paul told him they were not filled.
This review was collected via phone interview by Customer Research Inc.

GD
Gary D.
California
Lexus ES 350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018 Category: Service
Gary said the wait time at the facility was a little longer then expected. He would like to thank Will for being so kind and patient with him as well.
This review was collected via phone interview by Customer Research Inc.

AG
Aamir G.
California
Toyota Sienna
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/29/2018 Category: Service
Aamir said the work could have been a bit faster.
This review was collected via phone interview by Customer Research Inc.

PD
Phill D.
California
Mitsubishi Montero
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/18/2018 Category: Service
Phill said it took a long time and it cost a lot.
This review was collected via phone interview by Customer Research Inc.

DH
Dave H.
California
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2018 Category: Service
Dave said that he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

NR
Nick R.
Carlsbad, CA
Toyota 4Runner
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2018 Category: Service
Nick said it was a pretty good experience. He would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

BM
Brian M.
Carlsbad, CA
Lexus GS 300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/17/2018 Category: Service
Brian said Dave was really good. When he first took his vehicle in, he stated he felt the staff didn't order the part when they said they would, so it took a little longer. He appreciates their good work.
This review was collected via phone interview by Customer Research Inc.

ML
Mary Lou L.
California
Honda Accord Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/06/2018 Category: Service
Spoke with Ron. He said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.

CS
CRAIG S.
Carlsbad, CA
Chevrolet Cruze
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/21/2017
Craig's Cruz
Always polite, professional customer service. Work fairly timely. I look forward to my call to pick up my car, knowing you might find some other minor service... and I trust you're not just "nickle and dime-ing" me. Overall good service and I will keep coming back.

BB
Bradford B.
California
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2017 Category: Service
Bradford said he is grateful and thankful to this business for taking care of him quickly. They were awesome and treated him really great.
This review was collected via phone interview by Customer Research Inc.

LW
Lori W.
California
FIAT 500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2017 Category: Service
Lori said she had to wait a little bit longer than originally promised.
This review was collected via phone interview by Customer Research Inc.

VS
Vikram S.
Vista, CA
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/30/2017 Category: Service
Vikram said his service was delayed by 2 hours.
This review was collected via phone interview by Customer Research Inc.

DS
Dale S.
California
INFINITI M35
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/22/2017 Category: Service
Dale said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.

Displaying all 17 Review