European Auto Garage


Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

208 Reviews

99% Would Recommend
94% Business Response
Latest Review 2 days ago
Todd H. on 07/26/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Todd said one of the hoses burnt through after a mile of driving away. He was disappointment that they did not take the time to notice or warn him. The service was good and he was just a little disappointed with the last visit.
Vehicle: BMW 5 Series
Category: Service
Service Date: 07/21/2017
Review Created: 07/26/2017
This review was collected via phone interview by Customer Research Inc.
Rich D. at European Auto Garage responded on 08/07/2017

Thank you Todd for the feedback.  We apologize that you had another failure on your vehicle.  We understand it is frustrating, especially when you just had your car serviced.  At the time your vehicle was here we replaced manifold gaskets and did not immediately notice any hoses needing to be replaced, or close to being burned.

We really appreciate your business!
The Team at European Auto Garage

(865) 862-5270
Clarence T. on 04/27/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Spoke with Jonetta. She said she dropped the vehicle off at the appointed time. She still had to wait for the vehicle when she returned to pick it up. She stated Clarence really likes the service there.
Vehicle: Mercedes-Benz C280
Category: Service
Service Date: 04/24/2017
Review Created: 04/27/2017
This review was collected via phone interview by Customer Research Inc.
Rich D. at European Auto Garage responded on 04/28/2017

Thank you Jonetta.  We are happy to hear that Clarence likes our service.  We work hard to ensure that our customers leave here happy, and informed, of any and all issues we find with their cars. We do a very thorough 50 point inspection with every oil change, and this may be why your oil change took longer than expected.  

We look forward to seeing you, for your future needed services.

Thank you again,

The Team at European Auto Garage
(865) 862-5270
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