Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86
4.9

(633 Reviews)

98% Would Recommend
Latest Review about 16 hours ago

Reviews


WL
Wickie L.
Midlothian, VA
Audi A4
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/01/2017 Category: Service
Wickie said the initial estimate was off by $100. The vehicle was a day late because there was a mix up with some of the parts.
This review was collected via phone interview by Customer Research Inc.

KG
Kevin G.
Chesterfield, VA
Audi A4
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/28/2017 Category: Service
Kevin said he had a good experience with the business. He paid a lot of money and the results were not very good.
This review was collected via phone interview by Customer Research Inc.

JB
Jose B.
Richmond, VA
Volkswagen GTI
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/19/2017 Category: Service
Jose said they did a good job and everything is working well. They charged him for the diagnostic and he had to pay $500 for labor.
This review was collected via phone interview by Customer Research Inc.

TH
Tracy H.
Glen Allen, VA
Mercedes-Benz S430
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/11/2017 Category: Service
Tracy said that he has been pleased with the work at the business, but the low tire light malfunction wasn't caught during the service on the vehicle.
This review was collected via phone interview by Customer Research Inc.

DH
Dionne H.
Virginia
Jaguar S-Type
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/11/2017 Category: Service
Dionne said the customer service at the business was good. However, the price and labor were too expensive. She said the hose on her vehicle was fine when it was taken in for service. The employees had repaired the coils by putting a sealant on it and in the process, they accidentally cracked the hose. The employees put some glue on it to fix the damage. She returned to the facility to let them know that she knew what they had done, and was not happy that they did not tell her about it during the first visit. She stated she would not recommend this business but she would go back if something happened to her coils again.
This review was collected via phone interview by Customer Research Inc.

TB
Terrence B.
Boydton, VA
Mercedes-Benz S500
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/14/2017
2001Mercedes Benz s500
Brought my car to Eurotune several times for the same problem that wasn't fixed properly the first time. I missed days of work regarding this problem. My car has to come back because the part that was replaced is still giving me problems.

RA
Rami A.
Richmond, VA
BMW 525i
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/03/2017 Category: Service
Rami said he is still having problems with his vehicle, after having service work performed.
This review was collected via phone interview by Customer Research Inc.
David D. from Eurotune LLC responded on 01/04/2017

Mr Abughoush, we recommended ignition coils and spark plugs for your vehicle during your last visit which you declined. They are still needed and is the cause of your check engine light and vehicle misfires. As far as your water leaks is concerned, the water leak was repaired properly, but you have to allow the vehicle carpets to dry out for some time. The padding under the carpets can retain many gallons of water. If you have any more questions, please don't hesitate to call Dave or I. 

David Devereaux
Daniel Heindl
Owners
804-562-9381

MT
MITCHEL T.
Richmond, VA
Lincoln LS
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/21/2016
Linclone ls 2004
Excellent work. A little pricey