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First Automotive Inc

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(850 Reviews)
97
Write a Review
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Score Details

5 stars
97%
4 stars
1%
3 stars
<1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
97
Net Promoter Score ®

Business Details

About

Over 30 years experience providing our customers with the finest automotive repair experience. We don’t just fix cars,
we help people. Over 30 years experience providing our customers with the finest automotive repair experience. We don’t just fix cars,
we help people.

Categories
Car Maintenance, Oil Change, Repair Shop
Contact
(315) 457-5371
Visit Website
Closed
Business Hours

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 5:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
717 Old Liverpool Rd Liverpool, NY 13088-6034
Get Directions
First Automotive Inc's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(850 Reviews)
Write a Review
Recent Reviews
SY
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SANDY Y.
Liverpool, NY
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
10
Fast service...always friendly.
I lost my brakes at an intersection and then drove right over to First Auto. They scheduled me for first thing the next work day. It was ready promptly and I love the cash discount. And it's always nice to chat with the staff. I've been going there 30 years...never disappointed
JP
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JENNA/DOM P.
Liverpool, NY
Chrysler Town & Country
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
10
Great service
The guys at First Auto are great. In and out in a timely manner. Great communication. Very helpful.
JR
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JEFF R.
Liverpool, NY
Lincoln MKZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2025
verified customerVerified Customer
10
Oil change
Friendly, fast and professional
DR
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DAVID R.
Lacona, NY
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
First Rate Shop
Highly recommend!
Verified Customer
Liverpool, NY
Volkswagen Beetle Coupe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2025
verified customerVerified Customer
9
VW Beetle AC
This is my second high mileage vehicle where First Auto has quickly diagnosed and repaired the AC. Thank you!!
BJ
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BETH J.
Liverpool, NY
Mazda CX-9
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
Excellent Friendly Service
I brought my car in for a New York State Inspection, for the first time here, and I was greeted with a very warm and friendly greeting and the service was very fast and everyone there was very kind a polite.
RP
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ROBERT P.
Baldwinsville, NY
Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2025
verified customerVerified Customer
10
Top Notch
Top notch service as usual.
LM
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LINDA M.
Baldwinsville, NY
MINI Countryman
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2025
verified customerVerified Customer
10
Excellent
I am always pleased with the service I receive at First Automotive. Most importantly, I trust them.
Russ was very gracious to help me in and out as I have impaired mobility.
KS
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KEITH S.
Baldwinsville, NY
Jeep Wrangler
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2025
verified customerVerified Customer
10
The only garage I trust implicitly
Mark, Ross and the First Automotive staff are the only garage that I trust implicitly with my vehicle. I’ve been taking my vehicles to them for 20 years and have never doubted their expertise and I trust their recommendations for service.
SC
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SARAH C.
Liverpool, NY
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
Great service, people
First time here. Told them my problems been having that they finally found and fix! Other shops couldn't figure it out or charged me for something else. Was a little cheaper than i expected, service was great, people were polite and took time to make suggestions and what to look out for. Definitely going back. Thank you guys!
GI
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GABRIELA I.
Syracuse, NY
Kia Rio
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2025
verified customerVerified Customer
10
Super Personable and Quick Service!
This was my first time going to First Automotive and from the very beginning, I received great customer service. My husband and I are going on a road trip to Tennessee and wanted to make sure that our car was all good for the 16-hour trip and they had our car looked for a reasonable price. If we weren't moving, we would ABSOLUTELY make First Automotive our trusted mechanic!
Verified Customer
Syracuse, NY
Toyota Camry
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2025
verified customerVerified Customer
10
fast, efficient service
always good service
CB
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CATHERINE B.
Baldwinsville, NY
Audi Q8
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2025
verified customerVerified Customer
10
Always prompt, courteous, and friendly!
A+++++
SY
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Sandra Y.
Syracuse, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2025
10
18 year old car fixed!
My car (18 years old) quit running. That's enough to scare you into next week. But it was in good hands at First Auto. AAA dropped it off and within a few hours I had the answer to my questions and a price. They suggested a few optional items I could also include (which I declined at the current time). They kept to the price and the car was ready in a few hours. The cherry on the top...a discount for cash. I always feel safe going to First Auto...no mumbo jumbo, no high pressure sales, and they remember my name every time. Love them!
DR
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DAVID R.
Lacona, NY
Honda CR-V
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2025
verified customerVerified Customer
10
Great Shop!
Professional, great customer service!
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