Overview

Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5

2807 Reviews

ReScore Reviews™ (39)

ReScore
Overall Rating 3.2820505/5Overall Rating 3.2820505/5Overall Rating 3.2820505/5rating 3.2820505rating 3.2820505
Original
Overall Rating 2.2307728/5Overall Rating 2.2307728/5rating 2.2307728rating 2.2307728rating 2.2307728
89% Would Recommend
100% Business Response
Latest Review about 16 hours ago

Reviews


Verified Customer
Bristol, RI
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
Customer service, video by technician,
Excellent customer service, video by technician.
Billy D., Service Manager from First Hyundai responded on 01/22/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and kind words. We look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

JG
Julie G.
Cumberland, RI
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
Recall/fluid check
The woman in maintenance that I dealt with that night was efficient and clear in her explanations. The maintenance was completed within the estimated time frame.
Billy D., Service Manager from First Hyundai responded on 01/22/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and kind words. We look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Foxboro, MA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
6 month service and recall
Friendly
Billy D., Service Manager from First Hyundai responded on 01/22/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and kind words. We look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

MB
Michaela B.
Coventry, RI
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Great service
Great service, everyone is very friendly and professional
Billy D., Service Manager from First Hyundai responded on 01/22/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and kind words. We look forward to seeing you for future services


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

GB
Gautam B.
Franklin, MA
2018 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/17/2019 Category: Service
Make my car like it used to be again
Please make sure if something cannot be fixed then it is communicated in advance. It is difficult to visit dealership in between office hours.
Billy D., Service Manager from First Hyundai responded on 01/22/2019

I would like to thank you for taking time and filling out the survey. I am sorry to see how low we scored on the survey. The survey is a reflection on the service advisor’s performance. If you would like to go over any issues, feel free to contact me at your earliest convenience at 508-699-4700 extension 1340  We appreciate your feedback since it helps us improve. We look forward to seeing you for future services. Our goal is your satisfaction. If you would like to rescore your advisor’s performance, I have sent you a rescore link. Our goal is your satisfaction.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
North Attleborough, MA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Routine service
Had an excellent experience with the service staff. Angela is excellent up work with.. Very responsive and goes the extra mile to make sure you are satisfied!! Would highly recommend this dealership!!
Billy D., Service Manager from First Hyundai responded on 01/22/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Norton, MA
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/17/2019 Category: Service
Always room for improvement
I can tell that your team is trying to be better and that counts for something.
Billy D., Service Manager from First Hyundai responded on 01/22/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

GJ
Glaude J.
Woonsocket, RI
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Easy to deal with
I've been to other dealers where you can wait over 3 hours for an oil change. At First the wait was just a little over an hour. This is normal in a well run service dept. I'm happy with that.
Billy D., Service Manager from First Hyundai responded on 01/22/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

EG
Edward G.
Attleboro, MA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Sonata
Great
Billy D., Service Manager from First Hyundai responded on 01/22/2019

We would like to thank you for taking time to fill out the survey. We thank you for your patronage and look forward to seeing you for future services.


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

TL
Theresa L.
Wareham, MA
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Excellent service.
Lisa Anderson takes care of me every time I go.first, Hyundai. In north Attleboro is the best Hyundai place in new England.I live on the cape and I drive to north Attleboro everytime to get my car serviced and I only ask for Lisa Anderson, she is the best.
Billy D., Service Manager from First Hyundai responded on 01/16/2019


We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service into the future


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

JA
Jon A.
Attleboro, MA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Continued maintenance
A rather nice experience. Angela is the best. She always manages to make me feel at home and with a sense that we're in this together. She's knowledgeable and friendly...I wish there were more like her.
Billy D., Service Manager from First Hyundai responded on 01/16/2019


We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service into the future


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Cumberland, RI
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Great job
I took my husbands car in for service and for what I thought was really just an oil change or package too. It turned out it was a package three and the advisor told me it would take two hours which I didn’t really have. She worked with the mechanics and get the entire package done plus the software recall and I made it to my next appointment on time .
Billy D., Service Manager from First Hyundai responded on 01/16/2019


We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service into the future


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

KM
Kerrie M.
Attleboro, MA
2010 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Best dealership
They always provide great service, and everyone there is friendly! I recommend buying a car from First Hyundai!
Billy D., Service Manager from First Hyundai responded on 01/16/2019


We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service into the future


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
Smithfield, RI
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2019 Category: Service
Decent Service Department - don't trust the sales people
I always have good experiences with the service department staff. They are friendly and informative.
The sales staff, not so much. Nothing worse than overhearing someone remark about a Spanish speaking customer's less than ideal English skills. Saying you don't understand what the person is saying is neither professional nor proactive. A sale is a sale and remarking in view and earshot of other people is not cool. Between that and past experience with less than empathetic sales people, I'll say use the service department, they get 100%. But I will not buy a car from them again and neither will my friends.
Billy D., Service Manager from First Hyundai responded on 01/16/2019


We appreciate the confidence you have placed in us and we look forward to providing you with the best possible service into the future


BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

LV
Lizbeth V.
Woonsocket, RI
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Hyundai maintenance service
Excellent customer service.
Billy D., Service Manager from First Hyundai responded on 01/15/2019

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services



BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

MC
Mark C.
Cranston, RI
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Happy that I returned for service
My last service here was pretty bad and ironically this service ended up being needed to fix another missed item from that last bad service. But luckily Angela Kiesman took responsibility for the situation and helped make this a great service visit. I'll definitely go back because of her handling of the service.
Billy D., Service Manager from First Hyundai responded on 01/15/2019

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services



BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

RM
Robert M.
Foxborough, MA
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
The attitude and warmth
They are honest and and caringl
Billy D., Service Manager from First Hyundai responded on 01/15/2019

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services



BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

DA
Derek A.
North Attleborough, MA
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Great!
I always have a good experience at First Hyundai. Lisa Anderson provided me with excellent. I would recommend to anyone.
Billy D., Service Manager from First Hyundai responded on 01/15/2019

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services



BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

PC
Philip C.
Foxborough, MA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
The people
I find the personnel in the service department to be very professional and helpful . They repeatedly and regularly complete the scheduled maintenance on my vehicle in a timely manner and always with a smile...
Billy D., Service Manager from First Hyundai responded on 01/15/2019

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services



BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340

Verified Customer
North Smithfield, RI
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
The employees
So friendly and informative
Billy D., Service Manager from First Hyundai responded on 01/15/2019

Thank you for taking the time to tell us about your experience at FIRST HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. We thank you for your patronage and look forward to seeing you for future services



BILLY DEPALMA
FIRST HYUNDAI
SERVICE MANAGER
508-699-4700 x1340