ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
94% Would Recommend
Latest Review about 4 hours ago
LEXIE G. on 02/20/2018
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"Great Service!"
I was new to the Mat-Su area and didn't know who to call for car trouble. I asked around to the major service providers and they were very limited on time and wouldn't schedule a day for me to get service. I gave Fishhook a call and they said they could take me right then! Love them will be seeing them again soon!
Vehicle: Kia Soul
Service Date: 02/16/2018
Review Created: 02/20/2018 03:12 PM
Chris B. on 02/19/2018
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Chris said the staff took excellent care of his vehicle. They were honest and the service was quick.
Vehicle: Subaru Forester
Category: Service
Service Date: 01/23/2018
Review Created: 02/19/2018
This review was collected via phone interview by Customer Research Inc.
Donna V. on 02/16/2018
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Donna said the service was timely.
Vehicle: Ford Escape
Category: Service
Service Date: 01/26/2018
Review Created: 02/16/2018
This review was collected via phone interview by Customer Research Inc.
Michael N. on 02/15/2018
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Michael said the employees handled him well and the business is convenient, but the prices are awfully expensive.
Vehicle: Ford Pickup
Category: Service
Service Date: 01/22/2018
Review Created: 02/15/2018
This review was collected via phone interview by Customer Research Inc.
William S. on 02/15/2018
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William said the business was helpful in every way and they did what they said they would.
Vehicle: GMC Suburban
Category: Service
Service Date: 02/08/2018
Review Created: 02/15/2018
This review was collected via phone interview by Customer Research Inc.
John G. on 02/13/2018
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John said he would recommend this business for service.
Vehicle: Ford Probe
Category: Service
Service Date: 02/09/2018
Review Created: 02/13/2018
This review was collected via phone interview by Customer Research Inc.
Avery M. on 02/13/2018
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Avery said the staff at this facility diagnosed the problem with his vehicle pretty quickly. They were courteous. He was disappointed that he will not be able to afford their repairs.
Vehicle: Dodge Neon
Category: Service
Service Date: 02/09/2018
Review Created: 02/13/2018
This review was collected via phone interview by Customer Research Inc.
JULIE W. on 02/12/2018
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"The staff"
It is obvious that they care about your time and they do their best to get tasks done quickly.
Vehicle: Chevrolet Tahoe
Service Date: 02/09/2018
Review Created: 02/12/2018 08:50 PM
Brian L., Owner at Fishhook Auto Care responded on 02/13/2018

Thank you Julie Great working with you

Brian Lansdale
Owner
Peter S. on 02/08/2018
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Peter said the staff forgot to reset his service light and his brake light fluid.
Vehicle: Volvo XC90
Category: Service
Service Date: 02/05/2018
Review Created: 02/08/2018
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner at Fishhook Auto Care responded on 02/13/2018

Sorry about not resetting the light. Im sure it was an oversight

Brian Lansdale
Owner
Alexander C. on 02/02/2018
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Alexander said he would recommend the business.
Vehicle: Ram Pickup
Category: Service
Service Date: 01/22/2018
Review Created: 02/02/2018
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner at Fishhook Auto Care responded on 02/13/2018

Thanks Alexander We always appreciate a good review. We strive for exelance in all we do. Thank you for choosing Fishhook Auto Care

Brian Lansdale
Owner
Michael R. on 01/24/2018
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Michael said the business didn't put the exhaust pipe back on correctly.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 01/17/2018
Review Created: 01/24/2018
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner at Fishhook Auto Care responded on 02/13/2018

Hi Michael We apologize for any mistake and are constantly trying to improve. Feel free to give us a call at 373-1948 and if we made a booboo we wil correct it. Thanks for choosing Fishhook Auto Care

Brian Lansdale
Owner
Neil N. on 01/22/2018
Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Neil said he was quoted for a spark plug change, but it was too expensive. He decided not to go through with getting serviced.
Vehicle: Ford Police Interceptor
Category: Service
Service Date: 01/05/2018
Review Created: 01/22/2018
This review was collected via phone interview by Customer Research Inc.
Brian L., Owner at Fishhook Auto Care responded on 02/13/2018

We Always try to keep your Auto Care as reasonably priced as possible. We check our prices with our competitors often and are very often less expensive than the competetion. That being said having ASE certified techs and top shelf parts along with a 24 month 24 tousand mile nationwide warranty definetly adds to the value. We thank you for giving us the opportunity to meet your auto care needs.

Brian Lansdale
Owner
Julian R. on 01/19/2018
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Julian said the price was unexpected.
Vehicle: Mercury Mariner
Category: Service
Service Date: 01/05/2018
Review Created: 01/19/2018
This review was collected via phone interview by Customer Research Inc.
Chris H. on 01/18/2018
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Spoke with Chris's wife. She said the service was great.
Vehicle: Toyota Highlander
Category: Service
Service Date: 01/12/2018
Review Created: 01/18/2018
This review was collected via phone interview by Customer Research Inc.
JULIE W. on 01/13/2018
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"great staff and time efficient "
I am in and out, quickly, every time. The guys are always patient with me and considerate of my appointment. They are helpful towards my needs as a customer and relate to me as a person, creating a comfortable environment.
Vehicle: Chevrolet Tahoe
Service Date: 01/10/2018
Review Created: 01/13/2018 11:53 AM
John G. on 01/10/2018
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John said he would recommend this business for service.
Vehicle: Ford Probe
Category: Service
Service Date: 12/18/2017
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
Pola T. on 01/10/2018
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Pola said the business had good service.
Vehicle: Ford Ranger
Category: Service
Service Date: 12/20/2017
Review Created: 01/10/2018
This review was collected via phone interview by Customer Research Inc.
Steve J. on 01/08/2018
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Steve said the business got done in a timely manner.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 12/20/2017
Review Created: 01/08/2018
This review was collected via phone interview by Customer Research Inc.
Joshua V. on 01/08/2018
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Joshua said staff provided pretty good service to his vehicle at this business. They tried to accommodate his needs but were unable to figure everything out. He appreciated they provided transportation while they had his vehicle. He was disappointed that when he got his vehicle back, he discovered a small issue. When he called and told them about the new issue, they were very understanding, considerate and helpful.
Vehicle: Chevrolet Pickup
Category: Service
Service Date: 12/21/2017
Review Created: 01/08/2018
This review was collected via phone interview by Customer Research Inc.
Pamela V. on 01/02/2018
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Pamela said the staff was very good and provided timely service She appreciates the military discount.
Vehicle: Subaru Forester
Category: Service
Service Date: 12/29/2017
Review Created: 01/02/2018
This review was collected via phone interview by Customer Research Inc.
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