Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

727 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
99% Would Recommend
Latest Review 4 days ago

Reviews


MM
MATT M.
Folsom, CA
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018
Superior service by an All Star team!
2005 Ford Expedition with 275K miles was running rough, new plugs and a new fuel injector I’m back on the road, feels like a new truck! Hope to get 300K out of her and with the help of Folsom Auto Care I’m pretty sure I will. Thanks team for another great repair and outstanding service.

BD
BARBARA D.
Sacramento, CA
Acura TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018
Scott’s Experience & Diagnosis
Scott looked at my Acura TL. After listening to its rough running, putting it into reverse and drive, he determined that my car’s issue was not my Transmission ... it was broken motor mounts!! Needless to say I was relieved it wasn’t the Transmission!
Thanks for your integrity and professionalism!!

PK
PETER K.
El Dorado Hills, CA
Mazda CX-7
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018
Best Mechanic in the Sacramento Area by Far
I have been taking all of my cars to Folsom Auto Center for 15 years. They are the very best mechanics I have ever used. They diagnose the problem correctly every time and the repairs are always done correctly. Folsom Auto Center has built up a great reputation that for great work at a fair price. As a result they get very busy sometimes and you need to be patient with that process and prepared to take advantage of the great deal they can get on an Enterprise rental car (they will pick you up at the shop and rent you a car at a great discount) or just rely on Uber and Lyft for a while. It's worth the wait. They will never tell you that you need a repair that you don't really need or that won't really fix the problem like other mechanics do.

Verified Customer
Folsom, CA
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018
Excellent Service!
I needed to get SMOG done for DMV registration renewal. I called in and asked if they offered the service which they do now and have a new technician. Service was great and the staff was even better. I would highly recommend this place. They also provided a $10 discount for the service!

JB
Juan B.
Folsom, CA
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Juan said the business provides good customer service.
This review was collected via phone interview by Customer Research Inc.

AL
Ali L.
Sacramento, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/19/2018 Category: Service
Ali said the business was very helpful.
This review was collected via phone interview by Customer Research Inc.

SN
Sharon N.
Folsom, CA
Kia Sportage
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Sharon said they are honest and they did a good job. She would recommend the business.
This review was collected via phone interview by Customer Research Inc.

TM
Tracey M.
Sacramento, CA
Toyota Camry Solara
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Tracey said the staff were really great with a quick turn around time. They were really nice and took care of her vehicle when she brought it in.
This review was collected via phone interview by Customer Research Inc.

TA
Tyler A.
Folsom, CA
Toyota Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018 Category: Service
Tyler said Alex was great and very nice to work with.
This review was collected via phone interview by Customer Research Inc.

GB
GEORGIA B.
El Dorado Hills, CA
Mercedes-Benz GL-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2018
Friendly and efficient.
Very friendly people and completed the necessary work quickly and efficiently.

AB
Alex B.
California
Mitsubishi Mirage
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Alex said that the staff at the place were very kind, they provided him with good service and were very professional. He said it is a friendly place to be and he thanks them for the great service,
This review was collected via phone interview by Customer Research Inc.

SI
Salvatore I.
Folsom, CA
Suzuki XL-7
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2018 Category: Service
Salvatore said the staff gave good service.
This review was collected via phone interview by Customer Research Inc.

LU
Lou U.
Folsom, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Lou said that every aspect of his interaction with the business was fantastic. They had fast, friendly service at a good price. He will continue to use them for all of his service needs.
This review was collected via phone interview by Customer Research Inc.

RM
Rich M.
El Dorado Hills, CA
Ford Econoline Wagon
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/20/2018 Category: Service
Rich said the staff is honest. He stated the business usually does good work but they didn't communicate well during this visit. Alex said he would call him back and didn't, he called again and was told they would call right back but they didn't. After a week he ended up calling them back again.
This review was collected via phone interview by Customer Research Inc.

PM
Patrick M.
Folsom, CA
GMC Terrain
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018
Honest service
Great customer service and solid repair work. Been using them for years.
Manager from Folsom Auto Center responded on 06/19/2018

Thank you for the kind review!

Your Friends at Folsom Auto Center
916-985-3455

JT
Jessica T.
Sacramento, CA
Mazda Mazda3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Jessica said the staff are really nice, and they let her pick up her vehicle after hours.
This review was collected via phone interview by Customer Research Inc.
Manager from Folsom Auto Center responded on 06/19/2018

Thank you for taking the time to leave us a review.

Your Friends at Folsom Auto Center
985-3455

DS
Don S.
Folsom, CA
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Don said the staff provided good service, and did what they were supposed to do.
This review was collected via phone interview by Customer Research Inc.
Manager from Folsom Auto Center responded on 06/19/2018

Thank you for taking the time to leave us a review.

Your Friends at Folsom Auto Center
985-3455

JW
John W.
Folsom, CA
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
John said this business was awesome. They were quick, efficient, and very friendly.
This review was collected via phone interview by Customer Research Inc.
Manager from Folsom Auto Center responded on 06/19/2018

Thank you for taking the time to leave us a review.

Your Friends at Folsom Auto Center
985-3455

TE
Teagan E.
El Dorado Hills, CA
Subaru Impreza Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Teagan said they gave him a better deal than anywhere else. They stayed late to finish. He was very satisfied with the good service, and Alex was the one that helped him.
This review was collected via phone interview by Customer Research Inc.
Manager from Folsom Auto Center responded on 06/19/2018

Thank you for taking the time to leave us a review.

Your Friends at Folsom Auto Center
985-3455

WB
WENDY B.
Folsom, CA
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018
Great service staff, friendly, and quality work. Trustworthy group that will strive for your best and not over charge you.
Love that I found an honest shop in the automotive industry with some of the nicest guys around. I continually receive excellent service and so do the many people I refer there.