Future Hyundai Of Concord is staffed with expert technicians who provide quality Hyundai repair and maintenance.Future Hyundai Of Concord is staffed with expert technicians who provide quality Hyundai repair and maintenance.
This review is for the service department at Hyundai of Concord in Concord CA.
It is for the service department as well as a service writer named Maribel. She is the reason i decided to write a review. I had the worst experience with her last week and it was extremely disappointing. She was rude and she was even a little argumentative/confrontational, because i questioned something and asked to speak to the mechanic who diagnosed my car issue because my husband had some questions.
Her reply to me was "why", why do you want to talk to him?" It was shocking. Then she said to me "he's not going to tell you anything different then i just told you"
Well maybe not, but that is not how you speak to your customers.
She has a habit of cutting you off mid sentence, if she wasn't hearing what she wanted to hear.
She called after lunch and was very pushy but after dealing with her, i decided not to have any work done there so when I told her I wasn't going to have it done there, that I would be picking my car up today, she was irritated.
She said "well you will need to pay us the $200 diagnostic fee before you get your car back".
$200 to tell me i needed brake pads. Come on!! I was not going to pay that.
I think the service manager new that was not right, so he was kind enough to waive the $200 diagnostic fee for me.
The service manager has been professional and accommodating and tries to make things right, but Maribel is your 1st point of contact and its not a very good one, and not how you want your business represented.
They all need to stop trying to over sell services and focus on customer service and then they won't have to sell service, it will happen naturally if the customers are taken care of...
Lastly, the response to customer reviews on google and elsewhere that's supposedly "from the owner" is a generic response so he probably never even sees these and if he does, he doesnt care enough to reach out to discuss anything..
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It is for the service department as well as a service writer named Maribel. She is the reason i decided to write a review. I had the worst experience with her last week and it was extremely disappointing. She was rude and she was even a little argumentative/confrontational, because i questioned something and asked to speak to the mechanic who diagnosed my car issue because my husband had some questions.
Her reply to me was "why", why do you want to talk to him?" It was shocking. Then she said to me "he's not going to tell you anything different then i just told you"
Well maybe not, but that is not how you speak to your customers.
She has a habit of cutting you off mid sentence, if she wasn't hearing what she wanted to hear.
She called after lunch and was very pushy but after dealing with her, i decided not to have any work done there so when I told her I wasn't going to have it done there, that I would be picking my car up today, she was irritated.
She said "well you will need to pay us the $200 diagnostic fee before you get your car back".
$200 to tell me i needed brake pads. Come on!! I was not going to pay that.
I think the service manager new that was not right, so he was kind enough to waive the $200 diagnostic fee for me.
The service manager has been professional and accommodating and tries to make things right, but Maribel is your 1st point of contact and its not a very good one, and not how you want your business represented.
They all need to stop trying to over sell services and focus on customer service and then they won't have to sell service, it will happen naturally if the customers are taken care of...
Lastly, the response to customer reviews on google and elsewhere that's supposedly "from the owner" is a generic response so he probably never even sees these and if he does, he doesnt care enough to reach out to discuss anything..