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SureCritic / Genesis Of Little Rock
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Genesis Of Little Rock

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(16 Reviews)
86
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Score Details

5 stars
68%
4 stars
21%
3 stars
3%
2 stars
<1%
1 star
5%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
4
Total ReScores™
4.8
ReScore™ Average
86
Net Promoter Score ®

Business Details

Categories
Contact
(501) 604-1500
No Business Hours Provided

Business Hours

* No Time Zone Provided
11701 Colonel Glenn Road Little Rock, AR 72210
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Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(16 Reviews)
Write a Review
Recent Reviews
SJ
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Sumner J.
Bauxite, AR
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
verified customerVerified Customer
10
Category: Service
Satisfied Customer
Very fast service and they seemed for anxious to resolve my issue.
KIMBERLY L S. from Genesis Of Little Rock responded on 03/16/2022 05:52 AM

Sumner,
Thanks for this great review!

KIMBERLY L S. from Genesis Of Little Rock responded on 03/16/2022 05:53 AM

Sumner,
Thanks for this great business rating!

KIMBERLY L S. from Genesis Of Little Rock responded on 03/16/2022 05:55 AM

Sumner,
We are glad you had a happy experience with Crain Genesis of Little Rock.  Customer satisfaction is very iimportant to us.  Please feel to call me if I can help you with anything.  Kimberly Stewart, Custoer Relations Manager 501-604-1502 or 501-786-3236

GA
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Gary A.
Little Rock, AR
2017 Genesis G90
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
verified customerVerified Customer
Category: Service
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/09/2021
10
Category: Service
squeak in the future I will Crain team are always very helpful.
I took my car back into the dealership and could not get the brakes to squeak. If they squeak in the future I will take it back. The Crain team have always been extremely helpful.
KIMBERLY L S. from Genesis Of Little Rock responded on 12/10/2021 05:12 AM

Gary,
Thanks for your feedback.  Customer satisfaction is very important to us.  I will look into your concern and get back to you or feel free to call me at 501-604-1502.  Kimberly Stewart, CRM

KIMBERLY L S. from Genesis Of Little Rock responded on 12/10/2021 06:20 AM

Gary,
Please give me call to bring your vechicle in.  Steven France, Service Manager needs to ride in your car with you to hear the squeaking brakes, so this can be resolved.  Thanks, Kimberly Stewart, CRM

KIMBERLY L S. from Genesis Of Little Rock responded on 12/10/2021 10:26 AM

Gary,
Thanks for talking to me.  Please take a few minutes to do the rescore survey.  We are here for you.  Thanks, Kimberly CRM

KIMBERLY L S. from Genesis Of Little Rock responded on 12/10/2021 11:07 AM

Gary,
Thanks for the business review! You should have a email from Hyundai Customer feedback that will be the rescore I need you to do...Thanks, Kimberly

KIMBERLY L S. from Genesis Of Little Rock responded on 12/14/2021 08:08 AM

Gary,
Just sent you another rescore survey.  Please take a few minutes to fill out.  Thanks Kimberly, CRM

KIMBERLY L S. from Genesis Of Little Rock responded on 12/14/2021 08:56 AM

Gary,
Thanks for this great rescore!

PJ
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Patsy J.
England, AR
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/19/2021
verified customerVerified Customer
10
Category: Service
Vehicle pick up and return
Since I now work from home and the pandemic , the dealership allows me to schedule my appointment online. Service calls and sends text about time when valet's will pick up and return my car. Thee service at this dealership for GENESIS is 200% better than the NLR dealership
KIMBERLY L S. from Genesis Of Little Rock responded on 11/22/2021 05:19 AM

Patsy,
Thanks for this great review!

KIMBERLY L S. from Genesis Of Little Rock responded on 11/22/2021 05:20 AM

Patsy,
Thanks for this great business rating!

Verified Customer
Bryant, AR
2017 Genesis G90
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/25/2021
verified customerVerified Customer
Category: Service
Wheel balancing
Service techs are personable but your issue may not be resolved as mine wasn’t. Also, get pricing prior to getting anything repair wise completed and REVIEW YOUR INVOICE TO MAKE CERTAIN YOU’RE being correctly charged. Other than that, the entire staff was personable
Recommended
STEVEN A F. from Genesis Of Little Rock responded on 06/26/2021 06:10 AM

Hello, i am sorry about you experiance i will be reaching out to you to get you problem resolved. These are issues that we do not want here. 

MW
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Margelene W.
Little Rock, AR
2018 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/18/2021
verified customerVerified Customer
Category: Service
KIMBERLY L S. from Genesis Of Little Rock responded on 03/23/2021 05:07 AM

Margelene,
Thanks so much for your feedback. Customer satisfaction is very important to us.  Your feedback helps us to improve.  I will be giving you a call later this morning to discuss.  Kimberly Stewart CRM

Verified Customer
El Dorado, AR
2019 Genesis G70
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/21/2020
verified customerVerified Customer
Category: Service
Fair
Fair service
Recommended
KIMBERLY L S. from Genesis Of Little Rock responded on 12/21/2020 05:41 AM

Thank you for your feedback.  Customer satifaction is very important to us.  We no longr have a car wash but if you want your car vacuum jut let the advisor know when you check in and this can be done.  Thank you for your business.
Kimberly Stewart, CRM

KIMBERLY L S. from Genesis Of Little Rock responded on 12/21/2020 05:44 AM

You will also get a rescore survey from Hyundai.  This rescore is on me and how I reached out to you and explained any issue that you had.  Please fill out this survey so that Hyundai knows that we are keep in touch with our customers needs.  Thank you Kimberly Stewart. CRM

KIMBERLY L S. from Genesis Of Little Rock responded on 12/29/2020 05:44 AM

Please do the rescore survey.  Thank You

MT
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Myron T.
Bryant, AR
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2020
verified customerVerified Customer
Category: Service
Staff
The staff are very friendly and the CHT worked great together and got along well
Recommended
Ida B.
Little Rock, AR
2019 Genesis G80
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/18/2020
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/10/2020
Category: Service
Servicing
It was okay.
Recommended
STEVEN A F. from Genesis Of Little Rock responded on 10/14/2020 05:45 AM

WE ARE SO SORRY FOR YOUR EXPERINCE CUSTOMER SATISFACTION IS VERY IMPORTANT TO US THANK YOU FOR YOUR BUSSINESS PLEASE CONTACT KIMBERLY STEWART CUSTOMER REALATION MANAGER @ 501-604-1502
WE WILL GET THIS ISSUE RESOLVED 

STEVEN A F. from Genesis Of Little Rock responded on 10/29/2020 02:26 PM

I AM GETTING READY TO SEND YOU THE SECOND SURVEY 

TH
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Tracey H.
Little Rock, AR
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2020
verified customerVerified Customer
Category: Service
The people wrok for this company.
Nice people and understanding in what u need.
Recommended
CJ
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Christopher J.
Little Rock, AR
2018 Genesis G90
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/18/2020
verified customerVerified Customer
Category: Service
Nice car but very poor service!
Very poor communication.Do not return calls.
Not Recommended
GS
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George S.
Mountain Home, AR
2019 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/28/2020
verified customerVerified Customer
Category: Service
Do not like the car or the service department.
Same as review title
Not Recommended
Verified Customer
Little Rock, AR
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2020
verified customerVerified Customer
Category: Service
Professionalism
Professionalism.
Friendly and courteous
Recommended
GH
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Glen H.
North Little Rock, AR
2018 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/04/2020
verified customerVerified Customer
Category: Service
not sure if the place is great or not.
The first time they service my car, they didn't do what they were suppose to do and I had to take it to Hyundia dealership where I purchased car to get it corrected. Now I am waiting on a response to PSB analysis. Haven't heard from the Genesis place in 9 days, of course if I use just the regular business days its 7 days and waiting. Either they don't know or don't care.
Not Recommended
TH
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Tracey H.
Little Rock, AR
2018 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/24/2020
verified customerVerified Customer
Category: Service
It was some stretches on my window
Ready is convenient for me to come to little lot because I live in Little Rock
Recommended
BROOKS W C. from Genesis Of Little Rock responded on 02/24/2020 02:43 PM

Thank you for the great review. Everyday we strive to improve so that we can provide a 5 star experience for every customer..  We value your feedback and look forward to your next visit..

Thank you,
Brooks Crain
Service Manager

Verified Customer
El Dorado, AR
2019 Genesis G70
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2020
verified customerVerified Customer
Category: Service
Customer service follow-up
There were a few unexpected quality issues related to my recently scheduled car service visit. However, the service manager reached out to hear more of my concerns, and to apologize for the unintended misunderstandings. I am quite pleased with the timeliness of their response, along with the willingness to make things right.
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/11/2020
Category: Service
Not what I expected
They said they would vacuum and wash my car, but didn’t! They tried to charge me for service, but I was under the 3yr./36k mike plan of complimentary services. I expected better services!
Not Recommended
BROOKS W C. from Genesis Of Little Rock responded on 02/12/2020 08:26 AM

Thank you for your honest feed back, we strive to provide a 5 star experience for every customer, every time. Sometimes we fail as a team to do that so i will be reaching out to you soon to resolve this issue. Once again thank you for your business and your honest feed back

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