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SureCritic / Genesis Of Palmdale
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Genesis Of Palmdale

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(9 Reviews)
83
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Score Details

5 stars
86%
4 stars
7%
3 stars
4%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
83
Net Promoter Score ®

Business Details

Categories
Contact
(661) 947-6000
No Business Hours Provided

Business Hours

* No Time Zone Provided
421 Auto Center Drive Palmdale, CA 93551
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Service Department's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(9 Reviews)
Write a Review
Recent Reviews
RR
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Rudy R.
Bakersfield, CA
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2021
verified customerVerified Customer
Category: Service
Good customer service and friendly people
I was treated very well anything I would ask for they would go out there way to make me happy.
Recommended
Cortney P., Service Manager from Genesis Of Palmdale responded on 08/18/2021 03:14 PM

Thank you for the positive review! It's our pleasure helping you with your vehicle. We look forward to seeing you for your next service visit.

Cortney Parker
Service Manager
Rally Hyundai
661-274-7251
cparker@4rally.com

Verified Customer
Bakersfield, CA
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/05/2021
verified customerVerified Customer
Category: Service
Friendly and Fast Service
We drove from out of town to Palmdale for our annual service and were very pleasantly surprised by the friendly, thorough and fast service provided.
Recommended
DW
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Dennis W.
Leona Valley, CA
2019 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/26/2021
verified customerVerified Customer
Category: Service
Don’t wish to write a review
Blank
Recommended
DC
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Derrick C.
Palmdale, CA
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2020
verified customerVerified Customer
Category: Service
Outstanding service advisers
Crystal is our service adviser at Rally Genesis, she is very knowledgeable regarding the repairs or issues with both our cars. In the past Art Reyes was our service adviser and he is really good. When Art was promote to manager Crystal took over as our adviser. We own four different makes of vehicles and Rally Genesis is the best hand down.
Recommended
CD
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Cynthia D.
Palmdale, CA
2017 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
05/20/2020
verified customerVerified Customer
Category: Service
Good Service, Pleasant Staff
I purchased my G80 from Genesis of Palmdale and have been using them for the last two years. Although all staff are always very courteous and provide great service, Art goes over and beyond.
Recommended
MG
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Melvin G.
Lancaster, CA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2020
verified customerVerified Customer
Category: Service
Simply awesome
The super duper customer service
Recommended
ART R., Service Manager from Genesis Of Palmdale responded on 04/13/2020 09:22 AM

Thank you for the positive review! It's our pleasure being of service to you. We look forward to seeing you for your next service visit.

Art Reyes
Service Manager
Rally Hyundai
661-274-7250
areyes@4rally.com
JF
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J F.
Palmdale, CA
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2020
verified customerVerified Customer
Category: Service
Excellent customer service.
Excellent customer service.
Not Recommended
ART R., Service Manager from Genesis Of Palmdale responded on 04/02/2020 01:33 PM

Thank you for the positive review! It's our pleasure being of service to you. we look forward to seeing you for your next service visit.

Art Reyes
Service Manager
Rally Hyundai
661-274-7250
areyes@4rally.com
MG
gravatar
Melvin G.
Lancaster, CA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2020
verified customerVerified Customer
Category: Service
Melly
Excellent service
Recommended
ART R., Service Manager from Genesis Of Palmdale responded on 04/02/2020 01:34 PM

Thank you for the positive review! It's our pleasure being of service to you. We look forward to seeing you for your next service visit.

Art Reyes
Service Manager
Rally Hyundai
661-274-7250
areyes@4rally.com
NP
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Nick P.
California City, CA
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2019
verified customerVerified Customer
Category: Service
The waiting time
Overall everything was fine it's just the waiting time 2 1/2 hours is to long when your waiting at the dealership for your car I thought genesis customer's had priority, to get in and out fast ,let's work on that thank you .nick p.
Recommended
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