Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

2049 Reviews

ReScore Reviews™ (117)

ReScore
Overall Rating 4.7264962/5Overall Rating 4.7264962/5Overall Rating 4.7264962/5Overall Rating 4.7264962/5rating 4.7264962
Original
Overall Rating 2.45217/5Overall Rating 2.45217/5rating 2.45217rating 2.45217rating 2.45217
94% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


KD
Kathryn D.
Maryville, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Service Visit
Quick turn around. Great service.

Verified Customer
Knoxville, TN
2016 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
Great Service as always
In on time. They did a great job and explained what was done. Always pleased with their service.

Verified Customer
Knoxville, TN
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Good Service
Good Service
ALEX F. from Grayson Hyundai responded on 02/15/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


JR
Jennifer R.
Kingston, TN
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Exceptional service
Brandon Desmond was my cars service manager and he was truthful and professional!! He kept me up to date with my cars issues!! It did take longer to fix than I expected but car drives great so far!!
ALEX F. from Grayson Hyundai responded on 02/15/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Service
Friendly and quick
ALEX F. from Grayson Hyundai responded on 02/15/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


RS
Ronald S.
Knoxville, TN
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
fixed my new car
you took a long time to fix it.but now it is all better now thanks
ALEX F. from Grayson Hyundai responded on 02/15/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


SD
Sharla D.
Knoxville, TN
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Great
Wonderful and caring staff.
ALEX F. from Grayson Hyundai responded on 02/14/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


CH
Christine H.
TN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Great service
Everything was great and service was quick
ALEX F. from Grayson Hyundai responded on 02/14/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Great Service
Grayson Hyundai has been the most pleasant dealership that I have ever dealt with. At my last service visit, Brandon was very pleasant to work with and eager to answer questions that I had.
ALEX F. from Grayson Hyundai responded on 02/14/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2019 Category: Service
In and out...without a doubt!
The young man who took care of my maintenance appointment...did a great job...in keeping me informed of how my service was going.
ALEX F. from Grayson Hyundai responded on 02/14/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


AK
Allan K.
Knoxville, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Friendly people, fast service
Friendly people, fast service
ALEX F. from Grayson Hyundai responded on 02/13/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
MY SUV
Great service as always!
ALEX F. from Grayson Hyundai responded on 02/12/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


TB
Trudy B.
Kodak, TN
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Great service
I always have great service at Grayson
ALEX F. from Grayson Hyundai responded on 02/11/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Loudon, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Great Fast service!
Great Fast service!
ALEX F. from Grayson Hyundai responded on 02/08/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


SK
Stefanie K.
Heiskell, TN
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Excellent service
The staff is always friendly, knowledgeable, and welcoming. I love that I was able to set up in the waiting area and work comfortably while I waited.
ALEX F. from Grayson Hyundai responded on 02/08/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


RC
Ruth C.
Knoxville, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
good work, easy to get to, pleasent waiting room, nice people
good work
ALEX F. from Grayson Hyundai responded on 02/07/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


RT
Randy T.
Knoxville, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2019 Category: Service
Brandon Desmond was great
Brandon provide great service

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/06/2019 Category: Service
Average
Not good not bad, just average
ALEX F. from Grayson Hyundai responded on 02/07/2019

Thank you for making the time to fill out the survey and share your experience. We apologize for the inconvenience. A manager will be reaching out to you shortly


SS
Stefan S.
Loudon, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
great service dept/ painless purchase
we had a great salesperson, Tim Lowery who found answers for all our questions regarding the purchase of our new Sante Fe. John in finance was also knowledgeable in his field and found us suitable financing in a timely manner. Rick Culotta, sales manager, acquired the vehicle we wanted from another dealership within hours of our request and we were able to close the deal the following day. We also like the service dept. Brandon is efficient and personable. This is our second Hyundai purchase at Graysons and unless our new vehicle is a lemon, we will be back next time!
ALEX F. from Grayson Hyundai responded on 02/04/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


JL
Joe L.
Knoxville, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019 Category: Service
Excellent
Our service writer Brandon. Extremely nice. He listens and very caring. Always takes care of us and our issues. We give him 5 stars.
ALEX F. from Grayson Hyundai responded on 02/04/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


EE
Edgar E.
Knoxville, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2019 Category: Service
It was.
I got there really early and was there for a while. That's just what it was.
ALEX F. from Grayson Hyundai responded on 02/04/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service