Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

2457 Reviews

ReScore Reviews™ (137)

ReScore
Overall Rating 4.7518283/5Overall Rating 4.7518283/5Overall Rating 4.7518283/5Overall Rating 4.7518283/5rating 4.7518283
Original
Overall Rating 2.41912/5Overall Rating 2.41912/5rating 2.41912rating 2.41912rating 2.41912
94% Would Recommend
100% Business Response
Latest Review about 14 hours ago

Reviews


Verified Customer
Knoxville, TN
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Recall Visit
Everything went fine. They got me in and out as quickly as possible.

Verified Customer
Knoxville, TN
2014 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/19/2019 Category: Service
Dealership
Typically don’t leave reviews but after my last service appointment with this dealership I went in for a front brake job and an oil change 3 hours later I was told we don’t have your brakes in stock so I’m trying to figure out why it took 3 hours to tell me you don’t have them in instead of the first 30 minutes or as your checking my car in every time I got for an oil change I’m the first car in and it’s still a 2 hour wait
ALEX F., Service Manager from Grayson Hyundai responded on 09/19/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

RM
Robin M.
Knoxville, TN
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2019 Category: Service
Good service
Bought 2 cars from Grayson and both of them I have serviced there. Good service, location and price is good.
ALEX F., Service Manager from Grayson Hyundai responded on 09/18/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

ED
Ed D.
Kingston, TN
2011 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Great Service Representative
Would recommend taking vehicle for service.
ALEX F., Service Manager from Grayson Hyundai responded on 09/18/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

BB
Barbara B.
Philadelphia, TN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
convenient location fast and courteous service
I enjoy the fast and courteous service and the friendly service people
ALEX F., Service Manager from Grayson Hyundai responded on 09/17/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

DP
Donald P.
Walland, TN
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
In and out. Great service.
roger was excellent!
ALEX F., Service Manager from Grayson Hyundai responded on 09/17/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Knoxville, TN
2007 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/16/2019 Category: Service
Experience
N/a
ALEX F., Service Manager from Grayson Hyundai responded on 09/16/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Sevierville, TN
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019 Category: Service
great!!
great
ALEX F., Service Manager from Grayson Hyundai responded on 09/16/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

JP
Janice P.
Rockford, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Janice Pickel's Sonata
Steve takes care of all of my car needs the same way Clayton used to. Many thanks for the extra care and service I get at Grayson.
ALEX F., Service Manager from Grayson Hyundai responded on 09/16/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

JJ
Johnnie J.
Seneca, SC
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
review
I was from out of town and they took me in with no weighting and did a great job
ALEX F., Service Manager from Grayson Hyundai responded on 09/12/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

KH
Kenneth H.
Maryville, TN
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Superior service
Hyundai service department has been prompt, responsive and overall helpful when we had to bring our Sonata sport in for service. Definitely recommend!!
ALEX F., Service Manager from Grayson Hyundai responded on 09/12/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Knoxville, TN
2010 Hyundai Elantra Touring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Efficient service
We have been pleased with the professionalism of the staff.
ALEX F., Service Manager from Grayson Hyundai responded on 09/12/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

JH
Joey H.
Knoxville, TN
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/11/2019 Category: Service
Not a good visit
My experience this time was not good, they said an all around inspection was done and I get home to find out my back right tail light and the top light is out. Also my 2013 Santa Fe Sport does not even have a hundred thousand miles on it and my trim on my front seats has come off and cracked, the passenger seat is rarely sat in.
ALEX F., Service Manager from Grayson Hyundai responded on 09/12/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Knoxville, TN
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Review
Professional, courteous
ALEX F., Service Manager from Grayson Hyundai responded on 09/12/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Knoxville, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Great Experience
Very quick and friendly service. Mr. Roger was very helpful with explaining the services being done to my car, and help answer any questions I had.
ALEX F., Service Manager from Grayson Hyundai responded on 09/12/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

DL
David L.
Kodak, TN
2009 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Best Hyundai service Ive ever had.
I bought my Hyundai new in 2009 in another state. I have never had service this good. Thanks
ALEX F., Service Manager from Grayson Hyundai responded on 09/12/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Oliver Springs, TN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Competent sales force.
In general, no negatives for this place.
ALEX F., Service Manager from Grayson Hyundai responded on 09/11/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

KE
Ken E.
Knoxville, TN
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Great people. Honest. And friendly.
I have a 2013 Hyundai Elantra I went in because my engine light came on. Turned out I had a recall on the computer system that made the light come on. Left without spending a dime!
ALEX F., Service Manager from Grayson Hyundai responded on 09/11/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Knoxville, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Update
Previous review stated it took long time for service. However a loaner car is available so I will be trying that next time. Service was good.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/09/2019 Category: Service
Good service just takes long time
The service is good it just takes a long time. However I have not tried to get a loaner car during service. Associate recommended I try that so I will next time.
ALEX F., Service Manager from Grayson Hyundai responded on 09/10/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

SC
Sy C.
Oak Ridge, TN
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
good, timely service
I was late for my appointment, but still got finished in good time.
ALEX F., Service Manager from Grayson Hyundai responded on 09/10/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com