Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

2453 Reviews

ReScore Reviews™ (137)

ReScore
Overall Rating 4.7518283/5Overall Rating 4.7518283/5Overall Rating 4.7518283/5Overall Rating 4.7518283/5rating 4.7518283
Original
Overall Rating 2.41912/5Overall Rating 2.41912/5rating 2.41912rating 2.41912rating 2.41912
94% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


LG
LORA G.
2015 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2016 Category: Service
Grayson Rocks!!
I will never go anywhere else
ALEX F., Service Manager from Grayson Hyundai responded on 05/25/2016

Hi,
Wow! What a great review! I am thrilled to hear that we could take great care of you at Grayson Hyundai, where your satisfaction is so important to us. Please let me know if there is anything else I can do to make you happy. My email address is aferrer@graysonauto.com



Thank you again,

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

CH
Clifford H.
Knoxville, TN
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2016 Category: Service
The employes
He gets to the point honesty let you know what needs to be done not what does not need to be done
ALEX F., Service Manager from Grayson Hyundai responded on 05/25/2016

Thank you so much for the five star feedback! We appreciate it

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Kingston, TN
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2016 Category: Service
Good reliable service
They take care of customers in a timely manner and explain things clearly.
ALEX F., Service Manager from Grayson Hyundai responded on 05/25/2016

Thank you so much for the five star feedback! We appreciate it

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

JC
Joanne C.
Knoxville, TN
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2016 Category: Service
Service
Timely and through service
ALEX F., Service Manager from Grayson Hyundai responded on 05/25/2016

Thank you so much for the five star feedback! We appreciate it

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

TG
Thomas G.
Knoxville, TN
2007 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2016 Category: Service
Great dealership!
We have been customers for the past 8 years and always feel like they take great care of our cars (Santa Fe and Tucson) and us, as customers! I don't feel like they ever do unnecessary repairs (as with a different dealership in the past).
ALEX F., Service Manager from Grayson Hyundai responded on 05/25/2016

Thank you so much for the five star feedback! We appreciate it

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

KP
Kathy P.
Englewood, TN
2015 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2016 Category: Service
friendly and helpful
yes
ALEX F., Service Manager from Grayson Hyundai responded on 05/24/2016

Thank you so much for the five star feedback! We appreciate it

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

GR
Greg R.
Powell, TN
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2016 Category: Service
X
X
ALEX F., Service Manager from Grayson Hyundai responded on 05/24/2016

Thank you so much for the five star feedback! We appreciate it

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Kimberlin Heights, TN
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2016 Category: Service
Professional Service
Professional service and am always kept advised of what is going on.
ALEX F., Service Manager from Grayson Hyundai responded on 05/24/2016

Thank you so much for the five star feedback! We appreciate it

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

MM
Mary M.
Knoxville, TN
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2016 Category: Service
All stars
Always excellent service
ALEX F., Service Manager from Grayson Hyundai responded on 05/24/2016

Thank you so much for the five star feedback! We appreciate it

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

DT
Donald T.
Knoxville, TN
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2016 Category: Service
Excellent Service
Courtesies, timeliness, and quality of repair were top notch
ALEX F., Service Manager from Grayson Hyundai responded on 05/24/2016

Thank you so much for the five star feedback! We appreciate it

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

SM
Skyler M.
Knoxville, TN
2010 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2016 Category: Service
Service
Great customer care!
ALEX F., Service Manager from Grayson Hyundai responded on 05/24/2016

Thank you so much for the five star feedback! We appreciate it

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

LK
Lori K.
Knoxville, TN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2016 Category: Service
They repaired the body damage to my car and now it looks brand new.
I was impressed with the quality of the work done on my car.
ALEX F., Service Manager from Grayson Hyundai responded on 05/23/2016

·         We take pride in gaining the trust and loyalty of our customers here at Grayson Hyundai, and are always thrilled to hear about excellent customer experiences.  Thanks for being our customer, and we are looking forward to seeing you on your next visit.

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

QH
QUENTIN H.
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2016 Category: Service
fast and friendly,reasonable price
great service
ALEX F., Service Manager from Grayson Hyundai responded on 05/03/2016

Thanks for taking the time to respond back to us informing us of your recent visit.  We work hard to ensure every customer receives just the same positive experience you experienced on your visit.  Training and customer satisfaction are two of the areas we focus daily with our team.  We hope to see again soon for your next maintenance service.

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

JM
John M.
Knoxville, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2016 Category: Service
Recent Service Review
Service was excellent as usual.
ALEX F., Service Manager from Grayson Hyundai responded on 04/21/2016

Thank you so much for the five star feedback! We appreciate it

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

HB
Habib B.
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2016 Category: Service
Customer service with good attitude
Good service
ALEX F., Service Manager from Grayson Hyundai responded on 04/21/2016

Thank you so much for the five star feedback! We appreciate it

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

JS
John S.
Knoxville, TN
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2016 Category: Service
Clean and efficient
Of course
ALEX F., Service Manager from Grayson Hyundai responded on 04/18/2016

Thank you so much for the five star feedback! We appreciate it

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

JW
Jenna W.
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2016 Category: Service
Great service
I have recommended to friends
ALEX F., Service Manager from Grayson Hyundai responded on 04/14/2016

Hi there, I just wanted to say a quick thank you for your awesome feedback about your experience with us. We really pride ourselves on taking good care of our customers, and it sounds like we achieved this with you.

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

SH
Stuart H.
Knoxville, TN
2012 HYUNDAI VERACRUZ
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2016 Category: Service
Grayson Professionals
My salesman, Robert aiways has a friendly greeting. My service consultant, Steve Kacheiries, addresses all of my maintenance concerns with his knowledge and experience. It has been a pleasure dealing with these professionals on the Grayson staff. Keep up the good work!
ALEX F., Service Manager from Grayson Hyundai responded on 04/08/2016

Thank you so much for the five star feedback! We appreciate it

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Lenoir City, TN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2016 Category: Service
could use more comfortable chairs in waiting areas
Service was great!
ALEX F., Service Manager from Grayson Hyundai responded on 04/04/2016

Thank you so much for the five star feedback! We appreciate it!

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

JH
James H.
2015 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/26/2016 Category: Service
Wait time for a visit is a negative. Quality of visit is very good. a
Maybe
ALEX F., Service Manager from Grayson Hyundai responded on 03/28/2016

Thank you so much for the feedback! We appreciate it! 

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com