Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

2412 Reviews

ReScore Reviews™ (135)

ReScore
Overall Rating 4.7481447/5Overall Rating 4.7481447/5Overall Rating 4.7481447/5Overall Rating 4.7481447/5rating 4.7481447
Original
Overall Rating 2.41045/5Overall Rating 2.41045/5rating 2.41045rating 2.41045rating 2.41045
94% Would Recommend
100% Business Response
Latest Review about 19 hours ago

Reviews


AB
Amy B.
Knoxville, TN
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/14/2019 Category: Service
Room for improvement
The Service process needs to be evaluated from the customer's perspective. Promises made for service during purchase should be honored.
ALEX F. from Grayson Hyundai responded on 08/15/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation


TV
Thomas V.
Knoxville, TN
2013 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Brandon Desmond is excellent!
Brandon has been an excellent service advisor following up on any issue with my Genesis.

Grayson has been great about having enough staff to ensure easy access to service.
ALEX F. from Grayson Hyundai responded on 08/14/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


GK
Gus K.
Knoxville, TN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Great service
Air bag issue was resolved with little to no wait time and covered under warranty on my 2011 Sonata. Thank you!
ALEX F. from Grayson Hyundai responded on 08/13/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


TR
Timothy R.
Knoxville, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Congenial and efficient service technicians!
Good waiting area.
Nice staff.
Quick check out upon completion.
ALEX F. from Grayson Hyundai responded on 08/13/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


CV
Charles V.
Spring City, TN
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
I discovered the problem with the air was my neglect to push the button on the dash requesting air - max air works w/o the the air button on which I just learned.
You people bend over backwards to keep a customer satisfied. My moaning about my air not working properly was my own ignorance a nd not checking. All I had to do was push the button on the dash requesting "air". I didn't realize Max air was independent from the normal air control. There is nothing wrong with the Hyundai - it is the owner/driver. I apologize.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/12/2019 Category: Service
I still recommend you and your service as I said, I didn't report the problem with the air control.
There is nothing you can do unless a complaint is made and I neglected to complain about the air control.
ALEX F. from Grayson Hyundai responded on 08/13/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation


MS
Mohammad S.
Knoxville, TN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Thanks for a great service
I was reached out by Tim from sales, who was very professional and explained that it is customary to be charged that much for that job. So, I guess we are cool!

Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/12/2019 Category: Service
Everything was good but too expensive
Everything was excellent, and the staff were very professional. But I was charged 350$ for two hours of work to replace a part that was under 5$.
ALEX F. from Grayson Hyundai responded on 08/13/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation


BN
Bernd N.
Knoxville, TN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Excellent service
Excellent service
ALEX F. from Grayson Hyundai responded on 08/12/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


JL
Jennifer L.
Knoxville, TN
2019 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/12/2019 Category: Service
Better
It was better this time. I know Brandon is just as frustrated as I am with my car constantly having a CEL and a misfire that we can't figure out 100%. Hyundai is processing a lemon law on my vehicle and I hope Gryson Hyundai continues to comply with corporate so we can all stop dealing with this.
Thank you Brandon and Tim Clausell!
ALEX F. from Grayson Hyundai responded on 08/12/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


BK
Bruce K.
Knoxville, TN
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2019 Category: Service
Good polite customer service.
Good people at Grayson.
ALEX F. from Grayson Hyundai responded on 08/12/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2019 Category: Service
Above and Beyond
Good job
BRANDON D. from Grayson Hyundai responded on 08/10/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


JL
Joe L.
Knoxville, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
Excellent
We always get fast friendly and excellent service every time we come. Our service writer is very efficient and understanding. Always extremely nice. He goes the extra mile to make us feel satisfied every time.
ALEX F. from Grayson Hyundai responded on 08/08/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


CN
Catherine N.
Lenoir City, TN
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2019 Category: Service
quick and effecient, knowledgable and courteous
Brandon and his co-workers were able to quickly identify what was interfering with my mirror-mounted garage door opener. A remote start placed next to the mirror on the windshield was interfering with the frequency of the garage door remote
ALEX F. from Grayson Hyundai responded on 08/08/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


RC
Ruth C.
Knoxville, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019 Category: Service
Good people
Always take good care and good service
ALEX F. from Grayson Hyundai responded on 08/08/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Decatur, TN
2012 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
sonata hybrid
Helpful friendly staff member quote the exact time it took to service and repair my car.
ALEX F. from Grayson Hyundai responded on 08/07/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


LL
Linda L.
Knoxville, TN
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Excellent service
Always trust Grayson
ALEX F. from Grayson Hyundai responded on 08/07/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


MW
Marion W.
Maryville, TN
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Timely skilled service
We didn’t have a long wait to get our oil changed. The people are courteous and very professional. I feel they listen to customers and we get excellent care.
ALEX F. from Grayson Hyundai responded on 08/07/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


DM
Debra M.
Knoxville, TN
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019 Category: Service
Efficient
No negative comments.. just a positive experience
ALEX F. from Grayson Hyundai responded on 08/06/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


JD
Janan D.
Knoxville, TN
2013 Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019 Category: Service
Great and friendly service
The work is always done in a thorough and timely manner and all members are very personable
ALEX F. from Grayson Hyundai responded on 08/06/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2015 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019 Category: Service
Oil Change
In and out in about 30 minutes. Great!!
ALEX F. from Grayson Hyundai responded on 08/06/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Maryville, TN
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019 Category: Service
Employees!
Everyone has been so helpful since purchasing our vehicle. Brandon (service) was so helpful on our last visit!
ALEX F. from Grayson Hyundai responded on 08/06/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service