Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

2399 Reviews

ReScore Reviews™ (134)

ReScore
Overall Rating 4.7462701/5Overall Rating 4.7462701/5Overall Rating 4.7462701/5Overall Rating 4.7462701/5rating 4.7462701
Original
Overall Rating 2.40602/5Overall Rating 2.40602/5rating 2.40602rating 2.40602rating 2.40602
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


AL
Audrey L.
Oak Ridge, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Love this dealership
Bought another Hyundai while I waited for my oil change. Love this dealership.
ALEX F. from Grayson Hyundai responded on 07/31/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


CC
Carrie C.
Knoxville, TN
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2019 Category: Service
Hyundai Service July 2019
Brandon's Customer Service is wonderful. Service on car is always excellent
ALEX F. from Grayson Hyundai responded on 07/31/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


BH
Brian H.
Knoxville, TN
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Service
Fast and friendly
Great fast service definitely will be back for all my service needs!!!
ALEX F. from Grayson Hyundai responded on 07/30/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2019 Category: Service
Great service
Service was quick and employees were pleasant
ALEX F. from Grayson Hyundai responded on 07/29/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


ML
Mary L.
Knoxville, TN
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/28/2019 Category: Service
d
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ALEX F. from Grayson Hyundai responded on 07/29/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation


Verified Customer
Knoxville, TN
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2019 Category: Service
Good service
Good service
ALEX F. from Grayson Hyundai responded on 07/29/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


KE
Kelly E.
Sevierville, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2019 Category: Service
Service was very good .
They did a very good job . They recommended rear break pads at $340.00 sounded high to me .
ALEX F. from Grayson Hyundai responded on 07/28/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019 Category: Service
X
X
ALEX F. from Grayson Hyundai responded on 07/26/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019 Category: Service
rating speaks for itself
professional and courteous
BRANDON D. from Grayson Hyundai responded on 07/26/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


JH
John H.
The Villages, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
Great people
Good service.
BRANDON D. from Grayson Hyundai responded on 07/26/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


LH
Laurel H.
Knoxville, TN
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
Hurt
Tim Clausell is excellent and always takes care of his people.
BRANDON D. from Grayson Hyundai responded on 07/26/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


MF
Madison F.
Knoxville, TN
2013 Hyundai Elantra Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
great
got exactly what i needed done
BRANDON D. from Grayson Hyundai responded on 07/26/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Loudon, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2019 Category: Service
Complaint resolved
The manager of the service department called the next day, listened to my concerns and was very courteous and helpful. My complaint was fully resolved to my satisfaction. I will give the service department another chance.

Overall Rating 1/5rating 1rating 1rating 1rating 1
07/25/2019 Category: Service
The sales staff I dealt with a year ago at purchase was excellent.
I would recommend your sales department to a friend.... not the service department.
BRANDON D. from Grayson Hyundai responded on 07/26/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation


AB
Amy B.
Knoxville, TN
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/25/2019
Where do I go?
As a recent review mentioned, upon entering the service department there aren't clear instructions, unless you are a Subaru owner. I arrived for my first service appointment, stayed to the left 'Hyundai' side, but then had no idea where to go. So I stood by my car and in about 5 minutes, a service writer approached. At the time of purchase, I was also told the first 'free' service would include an oil change and tire rotation. Not true, oil was changed, tires were not rotated. This is a very busy shop that could greatly benefit from a few enhancements to better the customer experience.

RG
Richard G.
Knoxville, TN
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/24/2019 Category: Service
Cramped, Unorganized, Hot, Dirty.
Extremely tight lot to navigate. Had inches to spare trying to enter the lot and navigate to the service entrance. Pulled into Service area, and stood there for several minutes. No one greeted me, or directed me to the Hyundai service desks (which are not labeled). The closest ones to you are for Subaru ONLY. You have to cross the path of vehicles entering/exiting the service bays to get to the desks. Took several minutes for someone to come over to the desk to write up my visit. While standing there, I was nearly hit/clipped by 2 vehicles driven to techs. You definitely have to keep a 360 degree lookout for everything in the service area. You then have to cross traffic again to get to the waiting area. Once the service was finished, you've got to cross traffic again to go back to the desk, again watching out for everything around you. This time I was almost hit in the shins by someone pushing a cart of equipment/parts. Once in my car, I was nearly hit by another technician driving a vehicle as I was trying to exit the service area. Then navigating the parking lot, with only inches to spare to get to the main car lot, and exit to the street.
ALEX F. from Grayson Hyundai responded on 07/25/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation


Verified Customer
Knoxville, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Great friendly service
Excellent customer service.
ALEX F. from Grayson Hyundai responded on 07/25/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


WW
William W.
Knoxville, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Requested oil change on appointment
Pretty quick service and nothing unexpected.
ALEX F. from Grayson Hyundai responded on 07/25/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


RH
Richard H.
Ten Mile, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
30000 mile service
Provided a loaner vehicle. Excellent experience. Finished earlier than expected.
ALEX F. from Grayson Hyundai responded on 07/25/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


JL
Joe L.
Knoxville, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Best Service
Our service writer Brandon is always nice. Fast, polite, and very respectful. Always there to help. The service team is fantastic.
ALEX F. from Grayson Hyundai responded on 07/25/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


LB
Linda B.
Corryton, TN
2018 Hyundai Tucson
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/24/2019 Category: Service
Bad service
No one told me my car was ready, I had to ask after waiting two hours. My confirmation for first service appointment said oil change and tire rotation. Tires not rotated. Never again.
ALEX F. from Grayson Hyundai responded on 07/25/2019

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation