Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

2399 Reviews

ReScore Reviews™ (134)

ReScore
Overall Rating 4.7462701/5Overall Rating 4.7462701/5Overall Rating 4.7462701/5Overall Rating 4.7462701/5rating 4.7462701
Original
Overall Rating 2.40602/5Overall Rating 2.40602/5rating 2.40602rating 2.40602rating 2.40602
94% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


JC
John C.
Knoxville, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Fix Problem with Right Front Wheel Sensor
The right front wheel sensor went bad. Dealer had to order. The part did not come in the next day (July 5th) as expected. Probably due to July 4th Holiday. Only thing I was upset about was NO One communicated that to me.
When I called Saturday to check on my car that had been at the dealership since early Wednesday, they could not find my paperwork initially. Again, kind of upsetting.
They got the part Monday and fixed the problem.
ALEX F. from Grayson Hyundai responded on 07/12/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


BS
Bob S.
Knoxville, TN
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Quick and Helpful Service
Brought my car in for some recall work. Was able to get in quickly, without an appointment, and had the work done fairly quickly. Also had a new key fob programmed, which was handled quickly. Very nice and comfortable lounge to wait in also. Roger was awesome and extremely helpful. Beyond impressed!
ALEX F. from Grayson Hyundai responded on 07/12/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Oak Ridge, TN
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Service
Excellent service, professional, timely and courteous.
ALEX F. from Grayson Hyundai responded on 07/11/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


DS
Dennis S.
Knoxville, TN
2018 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/11/2019 Category: Service
Good serice despite the long wait
Grayson always gives me good service but the wait time could be shortened. Brandon checked us in and out and was very apologetic for the wait time. I will continue to do service at Grayson and hope that wait times could be improved.
ALEX F. from Grayson Hyundai responded on 07/11/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


CR
Christopher R.
Knoxville, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Always friendly and helpful
Good work and quick
ALEX F. from Grayson Hyundai responded on 07/11/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Great job.
Fast service.
ALEX F. from Grayson Hyundai responded on 07/10/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


KB
Kelley B.
Riceville, TN
2014 Hyundai Genesis
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/09/2019 Category: Service
Poor Service
Took car in told needed transmission replacement. Car has 37,000 miles but that we had to get it approved!! Then dealer detailed to car an burnt the paint so now it has to go back in an get painted!!!...
ALEX F. from Grayson Hyundai responded on 07/10/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


TH
Thomas H.
Knoxville, TN
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Very happy
They always take great care of me, and this time was no exception. I was prepared to leave my car for service, and they had me fixed and put in twenty minutes, without an appointment. Amazing.
ALEX F. from Grayson Hyundai responded on 07/10/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


TC
Theresa C.
Apalachin, NY
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Prompt and excellent service. Very pleasant to work with.
Prompt and excellent service!
ALEX F. from Grayson Hyundai responded on 07/10/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


DR
Deborah R.
Knoxville, TN
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Makes it Right
The service department was slammed and the Hyundai side short staffed in the area of getting cars in and processed out on the day I went for an oil change and factory recommended service along with wanting a tire repaired. After waiting for 3 hours, the tire could not be repaired and a new one was not in stock so they had to order one. So basically it took 3 hours for an oil change. However, the guy on duty was new and was really apologetic and gave me a discount on the oil change and a discount the next day when I had to go back to get the tire replacement and tires rotated. The service guy did not have to do that, but he did and I was very appreciative of that fact. He changed my mind from never going there again to continue to take my care to Grayson. Grayson is very fortunate to have such an understanding and accommodating professional in it's employ. I wish I could remember the guy's name. Thank you for the great service!!
ALEX F. from Grayson Hyundai responded on 07/08/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


TK
Timothy K.
Loudon, TN
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2019 Category: Service
great customer service
Brandon was very polite, and promptly called when my car was ready (earlier than expected)
ALEX F. from Grayson Hyundai responded on 07/08/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


SB
Steven B.
Knoxville, TN
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2019 Category: Service
Software Update
I had a recall for a software update. It only took about 20 minutes. good job.
BRANDON D. from Grayson Hyundai responded on 07/05/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2005 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Service Review
Top notch service. Brandon Desmond is awesome.
BRANDON D. from Grayson Hyundai responded on 07/05/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


SD
Sharla D.
Knoxville, TN
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
Mrs
Very friendly staff
BRANDON D. from Grayson Hyundai responded on 07/05/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


LB
Leanne B.
Knoxville, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
Recent Service
The employees were friendly and efficient. Would bring my car back here anytime!
BRANDON D. from Grayson Hyundai responded on 07/05/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2009 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
superb work
Great service done as I expected, and competed much beore I had expected. They had someone drive me home, because a loaner car wasn't available.
BRANDON D. from Grayson Hyundai responded on 07/05/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019 Category: Service
Great service as always!
Fast, efficient, friendly! Top notch!
ALEX F. from Grayson Hyundai responded on 07/03/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


FM
Fletcher M.
Seymour, TN
2016 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2019 Category: Service
body
great service
ALEX F. from Grayson Hyundai responded on 07/03/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


BB
Ben B.
Knoxville, TN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019 Category: Service
Great job
Great job
ALEX F. from Grayson Hyundai responded on 07/03/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


AB
Amber B.
Vonore, TN
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019 Category: Service
Oil change
The service was great
ALEX F. from Grayson Hyundai responded on 07/03/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service