Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

2399 Reviews

ReScore Reviews™ (134)

ReScore
Overall Rating 4.7462701/5Overall Rating 4.7462701/5Overall Rating 4.7462701/5Overall Rating 4.7462701/5rating 4.7462701
Original
Overall Rating 2.40602/5Overall Rating 2.40602/5rating 2.40602rating 2.40602rating 2.40602
94% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


KF
Karen F.
Knoxville, TN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/01/2019 Category: Service
Service Visit
Grayson Hyundai strives to provide the best service possible for their customers. Thank you!
ALEX F. from Grayson Hyundai responded on 07/02/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/30/2019 Category: Service
The service rep was excellent and the service received up until this last visit has been excellent.
We are currently driving our fourth Hyundai. Our engine in our current vehicle failed with 48,000 miles. It took five weeks to get it back and when I picked the car up the air conditioner didn't work. This entire episode has make us think twice about purchasing another Hyundai.
ALEX F. from Grayson Hyundai responded on 07/01/2019

Thank you for making the time to fill out the survey. we apprecaite your feedback. A manager will be reaching out to you shortly


FM
Fred M.
Heiskell, TN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2019 Category: Service
Outstanding Se-vice and Brandon Desmond,
See above
ALEX F. from Grayson Hyundai responded on 07/01/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2019 Category: Service
Excellent
Excellent service
ALEX F. from Grayson Hyundai responded on 07/01/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


CG
Charleen G.
Rockwood, TN
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019 Category: Service
Always great service
Steve Kachelries is always helpful & friendly.
ALEX F. from Grayson Hyundai responded on 07/01/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


JF
Joe F.
Loudon, TN
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019 Category: Service
Oil change
Prompt courteous service.
ALEX F. from Grayson Hyundai responded on 07/01/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Vonore, TN
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019 Category: Service
Great Service
Service tech very knowledgeable
ALEX F. from Grayson Hyundai responded on 06/28/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019 Category: Service
Good customer service
The customer service guy took care of everything and was very helpful.
ALEX F. from Grayson Hyundai responded on 06/27/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


NV
Nick V.
Lenoir City, TN
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/27/2019 Category: Service
Great friendly service
They do a great job.
ALEX F. from Grayson Hyundai responded on 06/27/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


JU
James U.
Loudon, TN
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019 Category: Service
Hard work
Everyone worked hard to get my car repaired and back to me ASAP!
ALEX F. from Grayson Hyundai responded on 06/27/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


KV
Karl V.
Loudon, TN
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2019 Category: Service
Oil change
I believe the newer employee was Roger that helped me when I was there. Was a nice, responsive man he was. He even gave me ideas of where to get my boat repaired. Actually I’ve been getting oil changes there for everyone has been very kind
ALEX F. from Grayson Hyundai responded on 06/26/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


CJ
Cornell J.
Knoxville, TN
2015 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Outstanding customer service
As always I experience professional service start to finish each time my car is serviced. Staff are truly knowledgeable and friendly. My family are truly satisfied with our service
ALEX F. from Grayson Hyundai responded on 06/26/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Great sevice
Great staff
ALEX F. from Grayson Hyundai responded on 06/26/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


AA
April A.
Knoxville, TN
2012 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Oil change and tire rotation
Brandon Desmond always gets me in and out in no time. Great customer service
ALEX F. from Grayson Hyundai responded on 06/26/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


RH
Roger H.
Clinton, TN
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019 Category: Service
Great Service
Friendly competent staff.
ALEX F. from Grayson Hyundai responded on 06/25/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


NB
Nancy B.
Madisonville, TN
2019 Hyundai Santa Fe X
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2019 Category: Service
Prompt service and very. I
Prompt service and very staff.
ALEX F. from Grayson Hyundai responded on 06/25/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Lenoir City, TN
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2019 Category: Service
Friendly staff
Well organized auto-service center. Staff is excellent and services are fast. Best dealership we’ve ever dealt with!
ALEX F. from Grayson Hyundai responded on 06/24/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


DB
Debra B.
Lenoir City, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019 Category: Service
D Brown
Always friendly and helpful service!
ALEX F. from Grayson Hyundai responded on 06/24/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


EC
Edward C.
Knoxville, TN
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019 Category: Service
Fast and Fiendly service.
Friendly tech advisor. Timely oil change. Less than 45 minutes.
ALEX F. from Grayson Hyundai responded on 06/21/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


NA
Nancy A.
Loudon, TN
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Friendly and polite
They are quick and very polite.
ALEX F. from Grayson Hyundai responded on 06/21/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service