Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(2,710 Reviews)

ReScore Reviews™ (154)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
95% Would Recommend
100% Business Response
Latest Review 6 days ago

Reviews


Verified Customer
Knoxville, TN
2011 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2020 Category: Service
Service
The only bad experience I had was when I first arrrived. There were 4 service advisors present. 3 of the advisors did not have a customer. 2 of the 3 looked at me, but never offered to assist. I stood there for at least 2 minutes. One of the advisors called out the name of the advisor that had not noticed me, because he was working on paperwork. So when the advisor that was working on paperwork heard his name, he came to assist me.
ALEX F., Service Manager from Grayson Hyundai responded on 01/31/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

JU
James U.
Loudon, TN
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2020 Category: Service
Great service.
Very professional service.
ALEX F., Service Manager from Grayson Hyundai responded on 01/31/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
TN
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2020 Category: Service
Good service
Helpful
ALEX F., Service Manager from Grayson Hyundai responded on 01/28/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

BJ
Byron J.
Knoxville, TN
2009 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2020 Category: Service
Oil Change
Fast service
ALEX F., Service Manager from Grayson Hyundai responded on 01/28/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

AR
Ahmed R.
Knoxville, TN
2016 Hyundai Genesis
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2020 Category: Service
Good service
Service have been improved since last time I've been there ... definitely will come back
ALEX F., Service Manager from Grayson Hyundai responded on 01/23/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

DT
Dennis T.
Loudon, TN
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2020 Category: Service
Hyundai service
Took car of 1st oil change quickly - washed the car and offered to rotate tires.
Friendly, very competent service.

Dennis T
ALEX F., Service Manager from Grayson Hyundai responded on 01/20/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Seymour, TN
2013 Hyundai Elantra Gt
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2020 Category: Service
Quick on Hyundai side
They make popping in and out for the milage reimbursement program quick and easy. Hyundai side flows quickly.
ALEX F., Service Manager from Grayson Hyundai responded on 01/20/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Knoxville, TN
2014 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2020 Category: Service
Fantastic experience
Wonderful and fast service and very courteous advisor
ALEX F., Service Manager from Grayson Hyundai responded on 01/17/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
Seymour, TN
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/16/2020 Category: Service
Communication
I appreciate the communication from Roger on what was completed and still needed to be done. Also, in addition to the software update and oil change service they found a nail in my tire and patched it for me.
ALEX F., Service Manager from Grayson Hyundai responded on 01/17/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

TM
Traci M.
Kodak, TN
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2020 Category: Service
Traci
Very nice service attendant.
ALEX F., Service Manager from Grayson Hyundai responded on 01/13/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

WD
Wayne D.
Knoxville, TN
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2020 Category: Service
My experience
Great place to service your car.
Fast, friendly and honest.
ALEX F., Service Manager from Grayson Hyundai responded on 01/13/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

AC
Alberto C.
Knoxville, TN
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2020 Category: Service
Oil change
Excellent service and quality!!
ALEX F., Service Manager from Grayson Hyundai responded on 01/13/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

JP
Jill P.
Loudon, TN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/10/2020
No communication whatsoever...
After waiting more than 2 hours with NO COMMUNICATION, I checked on status of my car. Roger (Hyundai service check-in person) said it would still be "a while"...I asked what that meant - he said 4-5-6 hours. I said I couldn't wait that long. He said he'd arrange for a loaner...that I had to have back by the end of the day, meaning that I'd have to drive another 3 hours round trip today to return it. I said I'd take my car...found out not even an oil change had been done in more than 2 hours!! After two cars purchased at Grayson and 3.5 years of service, I'm done. Will return to Nissan products for future car purchases. VERY BAD experience; very bad and non-communicative service check-in person.
ALEX F., Service Manager from Grayson Hyundai responded on 01/13/2020

First of all, thank you for visiting Grayson Hyundai.  We work really hard to supply the best service out there, and deliver personal customer support. We are sorry to hear that our service felt short of your expectations, and are interested in hearing more detail from you regarding your experience.  Our Lane Manager, will be following up with you in the few days to discuss this situation

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

TV
Thomas V.
Knoxville, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2020 Category: Service
Grayson Hyundai
Good and courteous service
ALEX F., Service Manager from Grayson Hyundai responded on 01/10/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com

Verified Customer
TN
2013 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2020 Category: Service
Thank you
Took a long time to get my car service but the experience is always good.
ALEX F., Service Manager from Grayson Hyundai responded on 01/09/2020

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service

Alexander Ferrer
Service Manager
Grayson Hyundai
865-693-4550
aferrer@graysonauto.com