Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

2399 Reviews

ReScore Reviews™ (134)

ReScore
Overall Rating 4.7462701/5Overall Rating 4.7462701/5Overall Rating 4.7462701/5Overall Rating 4.7462701/5rating 4.7462701
Original
Overall Rating 2.40602/5Overall Rating 2.40602/5rating 2.40602rating 2.40602rating 2.40602
94% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


LL
Linda L.
Knoxville, TN
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Great people
always helpful with a smile willing to go out of their way to help
ALEX F. from Grayson Hyundai responded on 06/21/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2016 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Spot on
Always get great service. Plain and simple
ALEX F. from Grayson Hyundai responded on 06/21/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


YB
Yvette B.
Knoxville, TN
2016 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Yvette
Always friendly, listen & address any concerns. Brandon even took the time to help me sync a new phone with radio.
ALEX F. from Grayson Hyundai responded on 06/21/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


SC
Sy C.
Oak Ridge, TN
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
great service department.
everything was handled with care and speed.
ALEX F. from Grayson Hyundai responded on 06/21/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


FM
Fred M.
Heiskell, TN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Outstanding Service
Great
ALEX F. from Grayson Hyundai responded on 06/18/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Sevierville, TN
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/17/2019 Category: Service
Great Service
I've had my Hyundai Santa Fe serviced several times at this dealership and the service is always excellent and the employees are friendly.
ALEX F. from Grayson Hyundai responded on 06/18/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


HS
Hannah S.
Knoxville, TN
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2019 Category: Service
Quick Oil change
They had me in and out in less than an hour, great service!
ALEX F. from Grayson Hyundai responded on 06/17/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Sevierville, TN
2014 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Great!!
Great service great price!!!
ALEX F. from Grayson Hyundai responded on 06/17/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Great service
Great service
ALEX F. from Grayson Hyundai responded on 06/14/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


JL
Jennifer L.
Knoxville, TN
2019 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2019 Category: Service
Pretty good.
Bought my 2019 Veloster Turbo here and my buying experience was stressful, but overall a great experience. They worked hard to get me in the car I desperately wanted.
Service is okay. Had to come in 3 separate times over the same issue, but it's resolved now.
ALEX F. from Grayson Hyundai responded on 06/14/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Great Service!
I love my Hyundai Genesis and trust Grayson Hyundai completely to take care of all service needs.
ALEX F. from Grayson Hyundai responded on 06/12/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


EK
Eileen K.
Knoxville, TN
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2019 Category: Service
Always reliable...
I never give a completely 'excellent' score because in any situation there is always need for improvement...
ALEX F. from Grayson Hyundai responded on 06/11/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Knoxville, TN
2019 Hyundai Santa Fe X
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Quick in and out service
Always quick
ALEX F. from Grayson Hyundai responded on 06/11/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


DC
Dorian C.
Knoxville, TN
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/10/2019 Category: Service
Get everything in writing before you commit to purchase or service.
Love my Hyundai Sonata. Not impressed with ethics of the sales team I was involved with.
ALEX F. from Grayson Hyundai responded on 06/11/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


Verified Customer
Maryville, TN
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Oil Change
My experience with Grayson Hyundai was perfect and oil change was done in a timely manner. Staff member Brandon check me in and out. We reviewed the paperwork from the oil change that was completed on my 2017 Tucson. The garage area looked very cleaned and well kept. My vehicle was given a courtesy car wash. That was great appreciated!!! Many thanks to Brandon and the staff!
ALEX F. from Grayson Hyundai responded on 06/11/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


RS
Ronald S.
Knoxville, TN
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
great job you got me in and out fast
i am very happy the way that all of work
ALEX F. from Grayson Hyundai responded on 06/11/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


AF
Angelo F.
Knoxville, TN
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
The person at the desk
Very cordial and very knowledgeable
ALEX F. from Grayson Hyundai responded on 06/07/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


DH
Dale H.
Niota, TN
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
service
reliable, they try to keep to your appointment. Always friendly.
ALEX F. from Grayson Hyundai responded on 06/07/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


BW
Brenda W.
Knoxville, TN
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Friendly and comfortable place to wait for service.
As always Steve Kachelries is very friendly, knowledgeable of his job, kept us informed as to what the problem was and how long it would take to get the job done.
ALEX F. from Grayson Hyundai responded on 06/07/2019

Thank you for taking the time to complete our survey and for the excellent score. We appreciate your business and hope to see you again for your next service


JF
Jeffrey F.
Knoxville, TN
2009 Hyundai Tucson
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/06/2019 Category: Service
Noise
Normally excellent service. Perhaps this was an off day. Hopefully the Alcoa dealer can find the noise problem.
ALEX F. from Grayson Hyundai responded on 06/07/2019

Thank you for making the time to fill out the survey. we apprecaite your feedback. A manager will be reaching out to you shortly