ReScore Reviews™ (4)
Thank you, Casey, for taking the time to review our business. We truly appreciate your continued business over the years. Our Service Advisor may have not explained the options clearly. We want to do what is best for our guests by providing them with all their options. The option of cleaning the sensor was one that had a possibility of fixing the issue while being cost effective. We leave the option up to our guests, but that does not mean that we can perform them at no charge. Again, because we do appreciate your business, we gave you a $40 discount on the sensor replacement. We are always working toward providing the best service and we would love to win back your business. Please reach out to us with any more concerns, thank you.
Thank you, Casey, for responding so that this miscommunication can be resolved. The $40 discount is in reference to a discount on the repair of the sensor which you received because of your Team National membership. We will refund you the separate $50 for the cleaning. We hope this clears up any misunderstanding and again, feel free to contact us with any other concerns, thank you.
We drove it home. That same evening, when we were going to use it again, the "check engine" light came on, and the cruise control indicator was flashing. The cruise control itself was non-functioning, which was not a problem when we initially brought the vehicle in for service. We followed the procedures outlined in the owner's manual (several times) to deal with possible causes for the lights. It did not fix either problem. We were forced to return the vehicle for further inspection and service.
I am sorry you had a bad experience with your Subaru when you visited. It was unfortunate the needed parts were delayed and when the parts arrived, the Technician performing the major repair on your vehicle needed a personal day that had been scheduled months in advance. I can assure you this is not standard procedure and will use your experience in our training with employees to prevent future issues. Thank you for bringing your vehicle back in and making it right for you. We appreciate you trusting in our service and look forward to seeing you again soon.
First of all, let me thank you for the time taken to review our business. I appreciate all feedback, good or bad, as we continue to strive for complete customer satisfaction. Secondly, I understand your frustration in this matter. We absolutely stand behind our work, if given the chance by our customers. Unfortunately, after 11 months and over 7k miles, your caliper failed causing premature brake pad wear. Had you brought your vehicle back to us when you started having problems with your brakes, we would have been able to warranty the parts that needed replacement. Unfortunately, you had someone else look at your vehicle, who then replaced more than what you needed, therefore voiding any warranty that we and/or our vendor would have been able to give you. Please feel free to call me with any further questions.
Thank you for your feedback on the quote we gave you for the repair on your car. We strive to use the highest quality lifetime warranty parts, depending on availability, and warranty our labor for three year or 36,000 miles to provide our clients with the greatest peace of mind regarding the repairs performed. We employ ASE certified technicians to ensure inspections, diagnosis, and repairs are done accurately and efficiently.
Providing this level of service, professionalism, and the peace of mind that our customers have appreciated for 17+ years here at Griesbach Auto Service does incur expenses. However when compared to similar auto shops in the area, our estimates are competitive. Unfortunately, we are not able to compete with the "do it yourself" person because of associated business related costs. We ask that you keep these things in mind when making your decision on what path to take when repairing your vehicle.
Thank you again Neil, for allowing me the opportunity to clarify the estimate I have prepared for you. If you have any further questions or concerns, I encourage you to call me or Jon.
Griesbach Auto Service