ReScore Reviews™ (4)
Thank you, Casey, for taking the time to review our business. We truly appreciate your continued business over the years. Our Service Advisor may have not explained the options clearly. We want to do what is best for our guests by providing them with all their options. The option of cleaning the sensor was one that had a possibility of fixing the issue while being cost effective. We leave the option up to our guests, but that does not mean that we can perform them at no charge. Again, because we do appreciate your business, we gave you a $40 discount on the sensor replacement. We are always working toward providing the best service and we would love to win back your business. Please reach out to us with any more concerns, thank you.
Thank you, Casey, for responding so that this miscommunication can be resolved. The $40 discount is in reference to a discount on the repair of the sensor which you received because of your Team National membership. We will refund you the separate $50 for the cleaning. We hope this clears up any misunderstanding and again, feel free to contact us with any other concerns, thank you.
We drove it home. That same evening, when we were going to use it again, the "check engine" light came on, and the cruise control indicator was flashing. The cruise control itself was non-functioning, which was not a problem when we initially brought the vehicle in for service. We followed the procedures outlined in the owner's manual (several times) to deal with possible causes for the lights. It did not fix either problem. We were forced to return the vehicle for further inspection and service.
I am sorry you had a bad experience with your Subaru when you visited. It was unfortunate the needed parts were delayed and when the parts arrived, the Technician performing the major repair on your vehicle needed a personal day that had been scheduled months in advance. I can assure you this is not standard procedure and will use your experience in our training with employees to prevent future issues. Thank you for bringing your vehicle back in and making it right for you. We appreciate you trusting in our service and look forward to seeing you again soon.
1. Had to reschedule due to loaner not being available. I didn't schedule in advance; but no one appeared to go out of their way to find one.
2. After the repairs were completed (2 1/2 days later - thus the need for a loaner) I found out one problem was not diagnosed and still exists!
3. I am now returning to have the one problem checked.
Bob, First of all, please let me thank you for taking the time to review our service. Your feedback is greatly appreciated as we continue to strive for complete customer satisfaction. I am sorry to hear that we did not have a loaner available for you. As we have a limited number of loaner vehicles available, which are typically booked out a day or two in advance, it does make it difficult to have a loaner available the same day. I do want to thank you for bringing your Nissan back for the additional noise that was hear and am happy that we were able to take care of it for you. Please feel free to contact me if you have any further questions or concerns.
Thank You for your feedback Ashley, we really appreciate it. Please contact us so that we can resolve this ASAP. So sorry for any inconvenience.
Service Manger - Weston
First of all, let me thank you for the time taken to review our business. I appreciate all feedback, good or bad, as we continue to strive for complete customer satisfaction. Secondly, I understand your frustration in this matter. We absolutely stand behind our work, if given the chance by our customers. Unfortunately, after 11 months and over 7k miles, your caliper failed causing premature brake pad wear. Had you brought your vehicle back to us when you started having problems with your brakes, we would have been able to warranty the parts that needed replacement. Unfortunately, you had someone else look at your vehicle, who then replaced more than what you needed, therefore voiding any warranty that we and/or our vendor would have been able to give you. Please feel free to call me with any further questions.
Daniel, Thank you for taking the time to submit your review. We greatly appreciate our client's feedback. We look forward to seeing you again.
Thank you for your feedback on the quote we gave you for the repair on your car. We strive to use the highest quality lifetime warranty parts, depending on availability, and warranty our labor for three year or 36,000 miles to provide our clients with the greatest peace of mind regarding the repairs performed. We employ ASE certified technicians to ensure inspections, diagnosis, and repairs are done accurately and efficiently.
Providing this level of service, professionalism, and the peace of mind that our customers have appreciated for 17+ years here at Griesbach Auto Service does incur expenses. However when compared to similar auto shops in the area, our estimates are competitive. Unfortunately, we are not able to compete with the "do it yourself" person because of associated business related costs. We ask that you keep these things in mind when making your decision on what path to take when repairing your vehicle.
Thank you again Neil, for allowing me the opportunity to clarify the estimate I have prepared for you. If you have any further questions or concerns, I encourage you to call me or Jon.
Griesbach Auto Service
I remember when your boyfriend/husband/male friend stopped by the other day. I reviewed all of the prices with him prior to doing the work requested. It looked like he spoke with you prior to fixing the rattle concern as well, not sure what happened there.
In regards to the tire lamp concerns, our ASE certified technichians fill all tire pressures to the proper pressure listed for that vehicle on every oil service. On most vehicles, the tire lamp will reset upon driving 1-10 miles. If the lamp persists, there is likely a faulty sensor or problem in the tire pressure system. I would love to look at the tires/tire monitoring system for you at no charge. I think we may have just a simple misunderstanding.
Hope all is well,
Griesbach Automotive - Weston
The a/c worked for about an hour after I left so I'm back to square one. Please call me in the morning so we can resolve this.
I talked to Patrick and Tristan and I would like to thank you for coming back in so we were able to diagnose your problem for you. As Patrick mentioned electrical issues are not common but can happen from time to time. Unfortunately the a/c clutch had to run for about 30 minutes before it would fail making it a very difficult and uncommon a/c problem to diagnose. Again thanks for trusting in us to look into it further for you!
I have talked to Tristan about your concerns and he has tried to get a hold of you also to discuss your concerns, but have not heard back from you. We are both confused and concerned about your review. Mike diagnosed your failure on your 1992 Mercedes-Benz 190E and Tristan gave you the option, in this rare occasion, to find a used part on-line as your dad requested. You called us back the next day and told Tristan that you were not able to locate any used parts cheaper than what we had located already, and gave us authorization to proceed with the needed repairs. Please contact me at your earliest convenience so I may address any other concerns you may have.