Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

514 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
92% Business Response
Latest Review about 1 month ago

Reviews


JF
JUDY F.
Franklin, MA
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2019
Tire Pressure Monitor
Grove St. replaced the monitor quickly and on schedule. I'll definitely return when other work is needed
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 03/12/2019

Thank you so much for taking the time to write a review for us. We appreciate your continued business.

We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

BS
BETH S.
Franklin, MA
Acura RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019
First time at this shop.
Great service and very professional. Would definitely recommend
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 03/07/2019

Thank you for coming in and checking us out, Beth. We look forward to seeing you again soon.

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

DS
DAVID S.
Franklin, MA
Toyota Venza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019
In and out with no problems
In at 8 out at 9:20 for a brake job, that was fast and the price is very reasonably.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 03/07/2019

Thank you so much. We do our best to honor your time, and get you back on the road as quickly as possible.

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  

#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

KH
KEVIN / MARY H.
Franklin, MA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2019
car repair
Grove Street auto repair is the only place you should bring your vehicle to for service and repairs. Everyone is great! Repairs are completed in a timely manner, and prices are in line with any other shop.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 03/07/2019

Kevin and Mary,
It is always so good to you both!! It's like a visit from family!

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

KH
KEVIN H.
Wrentham, MA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019
Nice people, efficient work.
Nice people, efficient work.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 03/07/2019

Kevin, Thank you so much for your kind words!

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

HC
HOWARD C.
Franklin, MA
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/21/2019
first time for my vehicle
my 2017 was due for an oil change and Grove Street Auto also recommended tire rotation and filter changes and all went well. I forgot about a 10.00 discount coupon but the service person voided out the bill and created a new one for me to reflect the change and that was nice. I was happy with the service although I thought it would have been nice it they gave me a service report of all that was checked in the vehicle. I will go back again when service is due and/or if a problem arises. Nice to have a repair shop you can trust.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 02/22/2019

Thank you so much for taking the time to leave us a review. We truly appreciate your feedback.  
We have a digital inspection report detailing all the items checked on your vehicle. We typically try to send those out on every vehicle, but I see we did not have your contact information in the database.  I would be happy to send the link to you if you would like to call me with your cell phone number or your email address. The report includes pictures so you can see the items we marked as "recommended." For example, we would have included a picture of the cabin air filter if it was dirty. 

We look forward to your next visit. Thank you again. 

Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

BL
BETTY L.
Needham, MA
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019
Always great experiece
What makes your car being serviced a great experience?? Grove Street Auto. Reliable, timely, great people, trust!
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 02/21/2019

It is always a pleasure to see you, Betty! 

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

DM
DIANNE M.
Franklin, MA
Volkswagen Tiguan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019
Friendly and fast
New to town and was recommended to this place by a town page. It's exactly as they said, great service, friendly and relaxed atmosphere and fast oil change.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 02/19/2019

Hi Dianne,
We are so happy for the Facebook referral and so glad you chose us! We look forward to taking care of you and your vehicle in the future. 

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

MT
MICHELE T.
Franklin, MA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019
Trustworthy and accommodating
Friendly and reliable service
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 02/19/2019

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  

#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

GB
GERALD B.
Franklin, MA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019
Customer Care
Grove Street kind of reminds me of the old time general store. While they don't have a pickle barrel it's still like gathering with friends.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 02/19/2019

Always a pleasure, Gerry!

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

Verified Customer
Franklin, MA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019
Always excellent, courteous service
Whether I need an inspection sticker or a repair, I always find the folks at Grove Street deliver excellent service.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 02/11/2019

Thank you so much for taking the time to leave a review. We are happy our service has been consistent. 

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  

#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

LK
LESLIE K.
Franklin, MA
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019
Reliable and honest
I am so happy with this business. It’s the third time I’ve used them. I feel they are honest and fair , and they fit me in easily. They always let me know what will be needed in the future. Will continue to use them and recommend to my friends.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 02/11/2019

Thank you so much, Leslie.  Your review sums up our business philosophy perfectly. Our goal is your satisfaction. We look forward to seeing you again in the future. 

We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

JF
JUDY F.
Franklin, MA
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019
Tire Pressure Sensor
Grove St. Fixed me up perfectly in an hour, am very pleased with their service

5 stars
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 02/11/2019

Thank you so much for your kind review.  We are honored to have earned your trust and loyalty. 

Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  

#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

TM
TED M.
Franklin, MA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019
Excellent
Quick notice to have vehicle service and was completed in one day.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 02/11/2019

Thank you, Ted,
It is always a pleasure to chat with you.

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  

#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

Verified Customer
Bellingham, MA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019
Honesty and Professionalism
I brought my RAV4 in for an inspection and the entire experience was top notch. Absolutely honest and proffesional individuals run this business and I recommend them to anyone.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 02/05/2019

Thank you so much for taking the time to leave us a review. We also do oil changes and all types of mechanical work, and hope you will return to see us again soon. 

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

Verified Customer
Franklin, MA
Mazda CX-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019
Get Place to get an Inspection Sticker
Nice clean establishment.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 02/05/2019

Thanks for leaving a review. We also do oil changes and maintenance services, and would love to see you return.

Thank you for your review on Surecritic!  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

Verified Customer
Franklin, MA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/01/2019
Reliable
Always do good work
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 02/05/2019

We appreciate your continued patronage! 

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

MH
MARJORIE H.
Bellingham, MA
Toyota Tacoma
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/30/2019
Friendly front desk folk, clear explanations of what they did, family atmosphere
I can always count on Grove Street Auto repair to take care of what I need for our vehicles. Thank you!
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 01/30/2019

Thank you so much, Marjorie! We appreciate your business and only wish we had more time to chat when you come in! It is sad that your "Easy Walks" book vanished, but I hope someone is using it to find new places to hike.  

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

BJ
BETSY J.
Medway, MA
Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019
Not a Chore
I finally had enough miles for my 15000 check! They also added air to my tires since the indicator light came on. I waited less than an hour, and it was delightful chatting with front desk personnel. The experience made a routine chore anything but!
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 01/30/2019

You are so sweet, Betsy. Thank you for sharing pictures of your beautiful granddaughter!  We always enjoy  your visits. 

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

TS
THOMAS S.
Franklin, MA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2019
Overall great
Clean, friendly, timely and on budget as described. Really appreciate their technology as well as they can keep you informed via text message and provide an online link showing the estimate with photos of the work in progress.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 01/10/2019

Thank you for taking the time to leave us a review. We are glad you appreciated the technology updates; it really helps us communicate the vehicle's needs, and photos are invaluable to this process. We look forward to seeing you in the future. 

We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697