Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

426 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
91% Business Response
Latest Review 3 days ago

Reviews


HA
HELGA A.
Franklin, MA
Acura RDX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018
Grove Street Experience
As always, a great experience at Grove Street Auto Repair on Tuesday. Just needed an inspection this time around but the limited service didn’t deter the staff from treating me professionally and courteously and getting the job done in record time. Thank you.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 05/23/2018

It is always a pleasure to see you. Thank you so much for your kind words!!

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

SH
Steve H.
Franklin, MA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018
Quick fix
Shout out to Grove Street auto repair

Had a hole in my tire, they were able to squeeze me in on short notice

in and out without a problem

friendly and on top of their game

Thanks again!
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 05/14/2018

Steve, 
Thank you so  much for coming in. We are glad we were able to get you on your way quickly. We look forward to seeing you again for something less of an emergency!

Thank you for your review on Surecritic! Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

Anonymous avatar
Verified Customer
Bellingham, MA
Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018
Five stars again
Five stars again!! Your family really does take care of our family. Thx

JC
JOE/TAMI C.
Franklin, MA
Subaru Forester
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2018
Best business in Franklin!
Can’t say enough about the great service! They are always willing to go above and beyond, and fit us in for emergency issues. We have been doing business with them for almost 20 years and would never go anywhere else!
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 05/09/2018

Tami and Joe - We can not believe it has been 20 years!!!  Watch for an announcement to celebrate with us!!

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

TM
TED M.
Franklin, MA
GMC Yukon XL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2018
6 month service
Prompt and courteous service as usual.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 05/09/2018

Thank you so much for being a loyal, longtime customer!

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

EW
ELEANOR W.
Franklin, MA
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2018
Great job as always!
As always, my car was fixed on time at exactly the quote amount and it was vacuumed!
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 05/09/2018

It is the little extra service we provide that makes shopping local so special!!  Thank you!

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

DS
Dan and Elaine S.
Franklin, MA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018
Prompt Sevice When needed
We waited until the last minute (by accident of course) to get state inspection, I contacted Grove Street and as usual they got both of our April 2018 expiring inspections done so we were never illegal. As always great job and responsiveness by Grove Street!
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 05/09/2018

So glad we were able to help you out and keep you out of trouble!!!

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

V
Valued Customer
Franklin, MA
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018
Company pickup truck
Great work, excellent communication!
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 05/09/2018

Steve, Thank you so much!!  We know how important it is to get you back on the road and back out to your customers!  

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

Anonymous avatar
Verified Customer
Franklin, MA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018
Love the OwnerAutoSite!
Great service as always. They send me a copy of the inspection report that the mechanic does so I can see what is needed and even see pictures - like of my exhaust that was rotted.

They also gave me a website to sign up for called OwnerAutoSite where I can check to see what recommendations they made in the past, and see when the next oil change is due. Oh and I can make appointments online there too - tho I usually do it through their website......
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 04/24/2018

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  

#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

JC
JACKIE C.
Bellingham, MA
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2018
Sevive
Always great service at Grove Street
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 04/30/2018

Thanks, Jackie!  We love when you come in!

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

TI
THOMAS I.
Franklin, MA
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018
Truck Service
The team at Grove St are courteous and professional. They performed the work, provided me with a loaner vehicle while the repair was taking place.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 04/30/2018

Thank you so much for your kind words. Our free loaner vehicles are very popular, and certainly make scheduling repairs so much easier. 
We look forward to seeing you again in the future. 

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

JA
JOHN / ANNE A.
Wrentham, MA
GMC Sierra 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018
Great people!
We are very happy with service at Grove Street Auto Repair. Very honest and up front about repairs needed. Jean is great; she explains things in terms that we can understand that need to be done. Mechanics work has been great and thorough.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 04/12/2018

Anne, 
Thank you for your loyalty over our many years together. We value your continued friendship and of course our business relationship! I am always happy to explain all the details and work through options together. 
Sincerely,
Jean

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

BL
BETTY L.
Needham, MA
Honda Civic Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018
many years of Quality service
I have come to expect the best from Grove Street Auto after many years of having my car serviced there, They always
meet my expectations. Great People!
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 04/12/2018

Thank you Betty! We always enjoy our conversations and catching with you. Happy spring!

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

RH
ROBERT/SUSAN H.
Franklin, MA
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018
Tire issue
Yes I had an issue. The sign of a good business is they truly care. If they didn’t care they never would have been concerned and reached out to me. Bob and Jean are quality people and totally satisfied with them

Overall Rating 1/5rating 1rating 1rating 1rating 1
04/11/2018
Tire repair
Been coming for years and will probably continue. However $50.00 to pull a nail and plug was shocking
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 04/30/2018

Thank you so much for taking the time to talk to me today, Bob. You have been a customer for many years, and we appreciate the relationship we have built with you. I am grateful we were able talk about the tire repair issue, and hope that the additional information was helpful in explaining our pricing. The tire repair process has changed over the last few years, and is now more detailed, ultimately keeping you safer.

We look forward to continuing our relationship in the future. 


The team at Grove Street Auto Repair
508-520-8697

KS
KRISHNAPRASAD S.
Franklin, MA
Honda Pilot
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018
Great customer service
Jean and team are wonderful. Not only they did a great job with by recent work, Jean was honest and sincere in telling me that I dd not need one of the expensive repairs originally thought.
K
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 04/12/2018

Thank you for your review. Our goal is always to take care of the customer and do the right thing. Our policy of being honest about what repairs are actually needed is integral to our business, but more important, it is ingrained in our personal characters. Thank you for your continued loyalty.

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

JM
JAY M.
Franklin, MA
Dodge Grand Caravan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2018
Great place to take your car
Amazing service as always! Honest up front.. simply the best.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 04/02/2018

Honesty is the ONLY way to do business. Thank you for taking time to let us know how we are doing. Looking forward to seeing you again soon.

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

MB
MARIANNE B.
Franklin, MA
Honda Odyssey
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2018
Friendly service
Staff was nice, efficient. Place was clean and organized
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 04/02/2018

Marianne,
Thank you so much for stopping by. We look forward to seeing you again in the future.

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

CB
CHARLIE B.
Franklin, MA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2018
Great service.
Great service. Excellent staff. Been going to Grove St Auto for years and have always been happy with the work.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 04/02/2018

Charlie,
It is always such a pleasure to see you and your lovely wife! Thank you for being such a loyal customer!

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

PR
PATRICIA R.
Middleboro, MA
Ford Mustang
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2018
Awesome service!
Staff friendly and helpful. Timing of work and estimate were spot on!
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 04/02/2018

Patricia,

You seem happy with our complete service! Thanks for taking the time to tell us. We look forward to seeing you again in the future.

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

NL
NICOLE L.
Honda Accord Sdn
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018
Effective, trustworthy immediately accommodating, diligent, honest, and very friendly.
My car wouldn’t start and I was in major rush to get to work. I basically ran in off the street. They resolved the problem In 20 min and sent me on my way no charge. They explained what maintenance was needed which I returned for yesterday. I was really surprised and very relieved at the total cost. Definitely recommend
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 04/02/2018

Nicole,

Emergencies when you are in a hurry are very stressful. I am glad we were able to get you back on your way so quickly, and look forward to seeing you again in the future for a more routine kind of service!

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  

#shopFranklin

The team at Grove Street Auto Repair
508-520-8697