Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

435 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
91% Business Response
Latest Review 11 days ago

Reviews


KC
KEVIN C.
Franklin, MA
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018
Customer service at grove street garage is what separates them from other garages.
I have taken both my vehicles to Grove Street Garage for minor service and for larger mechanical issues. The service my wife and I have received every time we walk in to their lobby has been fantastic. You are always greeted with a smile and they always keep you up to date throughout the day with phone calls. They have even detailed my vehicles on occasion, making it look even better than it did when I dropped it off. I have recommended this garage to all my friends and family and will continue to in the future. Great place
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 07/06/2018

Kevin,

We so appreciate your taking the time to write a review. Our focus has always been to provide exceptional customer service.  We look forward to seeing you again whenever you need us. 

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

JF
JUDY F.
Franklin, MA
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2018
Inspection and Oil change
The work was done as scheduled in a rapid and efficient manner. They have done big jobs and little jobs and always come thru 100%
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 07/06/2018

Thank you so much for your kind words! We value our long-time customer relationships and look forward to seeing you again in the future. 

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

MC
MATT C.
Franklin, MA
Volvo S60
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018
Accommodate customers busy schedules
My wife’s car wouldn’t start on a Monday and she needed it for work on Tuesday. Once we got the car started , We immediately brought it over to Grove Street.Even though we didn’t have a scheduled appointment, Jean made sure the technicians would look at our vehicle that day. Everything worked out great with the battery, and they even performed an oil change on the vehicle. My wife got to work on Tuesday. Thanks Jean, Jen , the technicians and Patrick.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 07/06/2018

Matt,
We are always happy to see you and your family! Getting you back to your busy life is our priority. Looking forward to seeing you in the future for a more routine service!

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

MM
MARGARET M.
Franklin, MA
Lincoln MKX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018
Local business and convenient
It was great ~ annual state inspection took less than 20 minutes from beginning to driving out of their lot! Receptionist was very pleasant.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 07/06/2018

Margaret,

Even a quick visit like an inspection sticker is important to us. Your time is valuable and we try to honor that. Please visit our website to schedule your next oil change service or maintenance items. 

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  

#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

ES
EDDY S.
Franklin, MA
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018
Front end work
Service was exceptional
Took vehicle in quickly for.diagnosis, called to review repairs along with some additional work. Pricing was fair, timely and personnel were extremely prossional and courteous
Would hoghly recommend for consideration
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 07/06/2018

Eddie,

Thank you for your review on Surecritic! We are honored to have earned your trust. This is our 20th year in business, and our business grows because of customers like you who recommend our services to their family and friends. We look forwrad to continuing our relationship for many years to come!   

Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

CB
CHRISTOPHER B.
Franklin, MA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018
Easy to book, great service
When my previous mechanic stopped doing inspections, I needed a new place. Grove Street is extremely easy to work with, offering online appointment requests and extended hours on Thursday. I have only used them for basic services so far (oil changes and inspection stickers) but they are fast and reliable.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 06/19/2018

Thank you so much for the kind review.  We look forward to seing you again soon.

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

Verified Customer
Franklin, MA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018
family business
dropped by to say hi and get a inspection sticker,fast and furious job,no waiting and plenty of hard candy on the counter.say hi to jen and jean.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 06/19/2018

It is always peasure to see you, Ed!

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  

#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

Verified Customer
Franklin, MA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018
Auto repair you can trust
Grove Street Auto Repair always does a good job. They are honest about what needs to be worked on or replaced.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 06/19/2018

Thank you so much. We appreciate your continued loyalty. 

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

RH
RON H.
Franklin, MA
Lexus RX 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018
As always great service
Thanks so much for getting our vehicle in, problem solved and a recommendation for body shop. As always great service. Friendly and professional
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 06/19/2018

Thank you, Ron. WE enjoy your visits.

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

HA
HELGA A.
Franklin, MA
Acura RDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018
Grove Street Experience
As always, a great experience at Grove Street Auto Repair on Tuesday. Just needed an inspection this time around but the limited service didn’t deter the staff from treating me professionally and courteously and getting the job done in record time. Thank you.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 05/23/2018

It is always a pleasure to see you. Thank you so much for your kind words!!

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

SH
Steve H.
Franklin, MA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018
Quick fix
Shout out to Grove Street auto repair

Had a hole in my tire, they were able to squeeze me in on short notice

in and out without a problem

friendly and on top of their game

Thanks again!
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 05/14/2018

Steve, 
Thank you so  much for coming in. We are glad we were able to get you on your way quickly. We look forward to seeing you again for something less of an emergency!

Thank you for your review on Surecritic! Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

Verified Customer
Bellingham, MA
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018
Five stars again
Five stars again!! Your family really does take care of our family. Thx
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 06/19/2018

Thanks!

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 06/19/2018

Thanks!

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

JC
JOE/TAMI C.
Franklin, MA
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2018
Best business in Franklin!
Can’t say enough about the great service! They are always willing to go above and beyond, and fit us in for emergency issues. We have been doing business with them for almost 20 years and would never go anywhere else!
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 05/09/2018

Tami and Joe - We can not believe it has been 20 years!!!  Watch for an announcement to celebrate with us!!

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

TM
TED M.
Franklin, MA
GMC Yukon XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2018
6 month service
Prompt and courteous service as usual.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 05/09/2018

Thank you so much for being a loyal, longtime customer!

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

EW
ELEANOR W.
Franklin, MA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2018
Great job as always!
As always, my car was fixed on time at exactly the quote amount and it was vacuumed!
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 05/09/2018

It is the little extra service we provide that makes shopping local so special!!  Thank you!

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

DS
Dan and Elaine S.
Franklin, MA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018
Prompt Sevice When needed
We waited until the last minute (by accident of course) to get state inspection, I contacted Grove Street and as usual they got both of our April 2018 expiring inspections done so we were never illegal. As always great job and responsiveness by Grove Street!
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 05/09/2018

So glad we were able to help you out and keep you out of trouble!!!

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

V
Valued Customer
Franklin, MA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018
Company pickup truck
Great work, excellent communication!
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 05/09/2018

Steve, Thank you so much!!  We know how important it is to get you back on the road and back out to your customers!  

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

Verified Customer
Franklin, MA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018
Love the OwnerAutoSite!
Great service as always. They send me a copy of the inspection report that the mechanic does so I can see what is needed and even see pictures - like of my exhaust that was rotted.

They also gave me a website to sign up for called OwnerAutoSite where I can check to see what recommendations they made in the past, and see when the next oil change is due. Oh and I can make appointments online there too - tho I usually do it through their website......
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 04/24/2018

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  

#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

JC
JACKIE C.
Bellingham, MA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2018
Sevive
Always great service at Grove Street
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 04/30/2018

Thanks, Jackie!  We love when you come in!

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697

TI
THOMAS I.
Franklin, MA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018
Truck Service
The team at Grove St are courteous and professional. They performed the work, provided me with a loaner vehicle while the repair was taking place.
Patrick, Jean a., Owner from Grove Street Auto Repair responded on 04/30/2018

Thank you so much for your kind words. Our free loaner vehicles are very popular, and certainly make scheduling repairs so much easier. 
We look forward to seeing you again in the future. 

Thank you for your review on Surecritic! We are honored to have earned your trust and loyalty.  Please consider also leaving a review on Google, Yelp or on your favorite Facebook group! Small businesses thrive on word of mouth.  
#shopFranklin

The team at Grove Street Auto Repair
508-520-8697