Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

895 Reviews

98% Would Recommend
Latest Review 1 day ago

Reviews


Verified Customer
Chester, VA
Cadillac CTS Coupe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/17/2019
Good job
They were honest and speedy. Did good work on my car
Debbie S., Customer Service Rep from Hancock's Automotive responded on 03/18/2019

Troy,  We are pleased to hear you are happy with the work done on your Cadillac.  Thank you for taking the time to leave us a reivew and recommendation.

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

WD
WINNIE D.
Richmond, VA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019
Continuous good service,
Superb service and courteous staff. Sorry I missed saying hi to Dean.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 03/18/2019

Ms Winnie, Thank you for taking time to leave us a review and recommendation.  We appreciate your kind words.  Dean says hi!

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

WW
WILLIE W.
Chesterfield, VA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019
Excellent
Excellent customer service. Your vehicle is serviced and repaired in a timely manner. Thanks for your efficiency!!!
Debbie S., Customer Service Rep from Hancock's Automotive responded on 03/18/2019

Thank you for your kind review.  We appreciate you taking the time to do it.  We are happy that you are pleased with our service

Debbie Spanglger
Customer Service Representative/Service Writer
(804) 271-5615

PG
PATRICIA G.
Richmond, VA
Lexus ES 300 Luxury Sport Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2019
Good service. Clean facility
Good service.They kept me informed during the process.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 03/18/2019

Patricia,  Thank you for taking time to give us a review and rate us.  We are happy you are pleased with the work we did on your Lexus and how you were treated.

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

CC
CHANTAL C.
Midlothian, VA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019
always courteous, competitively priced, great service
In general, I have had a number of great experiences with them. They are always extremely courteous, competitively priced on a number of items and services, and I personally love that I can schedule visits via email. I work nights, and it is easy to let service items fall through the cracks, but this helps me a ton. Then they just send me an email confirming what I requested or if any adjustment needs to made, they let me know as well.

I'd recommend them to anyone.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 03/15/2019

Chantal, thank you for your great recommendation and your kind words, we really appreciate them both.  

Debbie Spanglger
Customer Service Representative/Service Writer
(804) 271-5615

AM
Alex M.
Richmond, VA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Alex said that the place did really well on his behalf and they were kind.
This review was collected via phone interview by Customer Research Inc.

JS
Josh S.
Aylett, VA
Chevrolet Tahoe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/02/2019 Category: Service
Josh said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Richmond, VA
Acura 3.5RL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019
Great customer service and location. Cleanliness
Great service!

Verified Customer
Hopewell, VA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019
Oil change and new tires.
Absolutely the best service I’ve received. The waiting area is very clean and welcoming. Technician comes out and let you know what is going on. Service was really fast. Will definitely come back.

JB
James B.
Richmond, VA
Nissan Armada
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2019 Category: Service
James said he likes the service at this business.
This review was collected via phone interview by Customer Research Inc.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 03/06/2019

We appreiciate your business and your recommendation.  Thank you.

Debbie Spanglger
Customer Service Representative/Service Writer
(804) 271-5615

JN
Jessica N.
Richmond, VA
Cadillac Escalade ESV
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Jessica said the staff was efficient, quick, friendly and the place was amazingly clean.
This review was collected via phone interview by Customer Research Inc.

GM
Gerry M.
Richmond, VA
Cadillac Eldorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Gerry said the staff are great people to deal with .
This review was collected via phone interview by Customer Research Inc.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 02/21/2019

Thank you for your kind words, it is always a pleasure to see you.

Debbie Spanglger
Customer Service Representative/Service Writer
(804) 271-5615

HM
Howard M.
Virginia
Ford Police Interceptor
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/06/2019 Category: Service
Howard said the employees tried to sell more work than he needed. The service was done well.
This review was collected via phone interview by Customer Research Inc.

BM
Barbara M.
Chesterfield, VA
Nissan Sentra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/05/2019 Category: Service
Barbara said the mechanic told her lies about her tires and it was the worst tire rotation she has ever had. She wants to find out who the mechanic was because she said he needs to be fired.
This review was collected via phone interview by Customer Research Inc.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 02/19/2019

Customer was informed and we showed her that her lug nuts were not on correctly and were more than likely cross-threaded and therefore we recommended not rotating her tires unless she wanted to replace the lug nuts.  She declined the work saying she didn't want to spend more money and said she would take the vehicle back to the place that did the work.

Debbie Spanglger
Customer Service Representative/Service Writer
(804) 271-5615

Verified Customer
Chesterfield, VA
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/04/2019
Curtesy, fast and good work, appearance
Everyone is treated really good. Their wor is great very profesional. The appereace is inmaculada. I love this place.

MR
MARISA R.
Chesterfield, VA
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019
Great service
Staff is always friendly and welcoming. My car is serviced properly and the wait is never too long.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 01/29/2019

We are very happy that you are pleased with your service and our employees.  Thank you for bringing your servce needs to us.

Debbie Spanglger
Customer Service Representative/Service Writer
(804) 271-5615

TM
TOM M.
Chesterfield, VA
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2019
Another fine job
As always professional, timely and efficient. It's always a pleasure to do business with Hancocks and comforting to know you will get an honest answer to your concerns. The only place i will take my vehicles.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 01/28/2019

We appreciate your kind words and your recommendation.  Thank you!!

Debbie Spanglger
Customer Service Representative/Service Writer
(804) 271-5615

MK
Markus and Ana K.
Richmond, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019
Honest, great service and good prices
Our favorite shop! You can look around, you will not find better services and prices. My son has been taking his truck and my car for regular inspections, and all other necessary repair, or just an oil change. They are pretty honest, do a great job (never needed to return for adjustments or complaints), and the office is very cozy too. Love the sports cars display as well! And a plus for us, they are just around the corner from our house! So lucky to have found them, as other mechanics try to trick you.
Thanks you guys!
Debbie S., Customer Service Rep from Hancock's Automotive responded on 01/28/2019

Thank you for your kind words and we appreciate your business. 

Debbie Spanglger
Customer Service Representative/Service Writer
(804) 271-5615

MD
MIKE D.
Richmond, VA
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019
Headlight Restoration
Great customer service and workmanship. Headlights look like new.

RD
Robert D.
Chester, VA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Robert said everybody at this business was really courteous, tried really hard to find the issue, and to fix it. They found something else, but his vehicle hasn't been having the same problem as before. He is extremely happy with it. Everyone at his workplace highly recommended this place.
This review was collected via phone interview by Customer Research Inc.