Reviews
RL
Richard L.
Richmond, VA
Land Rover Range Rover Sport
Verified Customer
Richard said he would recommend the business to others. His father has been taking his vehicle there for awhile.
Recommended
This review was collected via phone interview by Customer Research Inc.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 11/15/2019
Thank you! We look forward to serving you and your family in the future!
Debbie SpanglerCustomer Service Representative/Service Writer
(804) 271-5615
JS
Jan S.
Midlothian, VA
Ford Taurus
Verified Customer
Jan said it was great service and they did the job right.
Recommended
This review was collected via phone interview by Customer Research Inc.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 11/15/2019
Thank you! Always a pleasure to see ya'll!
Debbie SpanglerCustomer Service Representative/Service Writer
(804) 271-5615
GM
Gerry M.
Richmond, VA
Ford Taurus
Verified Customer
Gerry said the employees are good people who do good work and he enjoys taking his vehicles there.
Recommended
This review was collected via phone interview by Customer Research Inc.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 11/15/2019
Thank you for trusting us with all your vehicles! Come see us again soon!
Debbie SpanglerCustomer Service Representative/Service Writer
(804) 271-5615
Verified Customer
Chesterfield, VA
Chrysler PT Cruiser
Verified Customer
Excellent service
I took my mother's car in to have brakes replaced. The job was done well, and a lot less expensively than anticipated. The ladies at the counter were very friendly and pleasant to deal with!
Recommended
Debbie S., Customer Service Rep from Hancock's Automotive responded on 11/11/2019
Thank you! Come see us again soon!
Debbie SpanglerCustomer Service Representative/Service Writer
(804) 271-5615
JJ
JOE J.
Chesterfield, VA
Ford Edge
Verified Customer
Car Issue
As always, service was quick and efficient. Thanks for the great work!
Recommended
Debbie S., Customer Service Rep from Hancock's Automotive responded on 11/15/2019
Thanks for leaving us a review! We always look forward to seeing you!
Debbie SpanglerCustomer Service Representative/Service Writer
(804) 271-5615
KM
KEVIN M.
Richmond, VA
Honda Civic Si
Verified Customer
Local,Friendly, efficient,
Feel really lucky to have Hancock's nearby. After being in the repair business for forty years and working for a family owned shop, I can appreciate how things are done and run. Have always promptly called with issues or input, ready when stated, and it's clear by the cars stored up front, they have a true passion for automobiles.
Kevin M
Kevin M
Recommended
Debbie S., Customer Service Rep from Hancock's Automotive responded on 11/11/2019
Thank you! We're happy you are pleased with the service you received!
Debbie SpanglerCustomer Service Representative/Service Writer
(804) 271-5615
CW
CAT W.
Richmond, VA
Lexus GX 470
Verified Customer
Always there when I need them!
My old battery finally died, and the owner and his son came out right away to get it started for me. Once I was at the shop their amazing service writer got my new battery in without any trouble on my part. These are the finest people you could ever take your car to!
Recommended
Debbie S., Customer Service Rep from Hancock's Automotive responded on 11/11/2019
We appreciate your feedback!
Debbie SpanglerCustomer Service Representative/Service Writer
(804) 271-5615
Verified Customer
Chesterfield, VA
Mazda Mazda3
Verified Customer
Great place
Great professional and very attentive place. Provides good feedback on your car and what’s the best thing to do and best prices.
Recommended
Debbie S., Customer Service Rep from Hancock's Automotive responded on 11/11/2019
Thank you for the review! We always look forward to seeing you!
Debbie SpanglerCustomer Service Representative/Service Writer
(804) 271-5615
Verified Customer
Richmond, VA
Nissan Altima
Verified Customer
Honesty and professionalism
I came in for a state inspection without an appointment. The mechanic came out and very honestly explained what my vehicle needed and gave recommendation. There was no pressure to have anything done to drive up cost.
Recommended
Debbie S., Customer Service Rep from Hancock's Automotive responded on 10/29/2019
Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615
Customer Service Representative/Service Writer
(804) 271-5615
TM
TOM M.
Chesterfield, VA
Toyota Sequoia
Verified Customer
As Always
Hancocks service was as always.... timely, efficient, informative, fairly priced and a pleasure to do business with. That is why I continue to go back. Not to mention the cleanest automotive shop I've ever seen!
Recommended
Debbie S., Customer Service Rep from Hancock's Automotive responded on 10/11/2019
We love hearing that! Thanks Tom! Come see us again soon!
Debbie SpanglerCustomer Service Representative/Service Writer
(804) 271-5615
WW
Wade W.
Richmond, VA
Chevrolet Impala
Verified Customer
Wade said the staff did the job promptly and it was done right.
Recommended
This review was collected via phone interview by Customer Research Inc.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 10/09/2019
Thanks for taking the time to leave a review! We are happy to hear you had a good experience with us! Come see us again!
Debbie SpanglerCustomer Service Representative/Service Writer
(804) 271-5615
CW
CAT W.
Richmond, VA
Lexus GX 470
Verified Customer
Love these people!
The guys in the shop are amazing, they have the most honest, trustworthy service advisor around, and nobody treats you better than Debbie at the front counter!
Recommended
Debbie S., Customer Service Rep from Hancock's Automotive responded on 10/09/2019
Thanks for the great review!
Debbie SpanglerCustomer Service Representative/Service Writer
(804) 271-5615
TW
Terry W.
Newport News, VA
BMW 3 Series
Verified Customer
Terry said the customer service was over the top.
Recommended
This review was collected via phone interview by Customer Research Inc.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 10/09/2019
Thank you Terry! We love hearing that! Come back and see us again!
Debbie SpanglerCustomer Service Representative/Service Writer
(804) 271-5615
WR
Wendell R.
Richmond, VA
Chevrolet Camaro
Verified Customer
Wendell said this facility is absolutely great.
Recommended
This review was collected via phone interview by Customer Research Inc.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 09/27/2019
Thank you for your fantastic review! It was a pleasure to service your Camaro! Come back and see us again!
Debbie SpanglerCustomer Service Representative/Service Writer
(804) 271-5615
NC
Nate C.
Chesterfield, VA
Nissan Xterra
Verified Customer
Nate said the staff was very responsive and took the time to look at the problem with his vehicle. The technician talked to him and explained what he found and gave him his opinion. Chris had excellent customer service and he appreciated his assistance.
Recommended
This review was collected via phone interview by Customer Research Inc.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 09/24/2019
Nate, thank you for taking your time to leave us a great review and recommendation. We are please that you were satisfied with the service you received and hopefully you will continue to come to us for your automotive needs.
Thanks,
Customer Service Representative/Service Writer
(804) 271-5615
PC
PAM C.
Midlothian, VA
Ford F-150
Verified Customer
Great service
Very friendly and professional service.
Recommended
Debbie S., Customer Service Rep from Hancock's Automotive responded on 09/20/2019
Thank you for the great review, and for trusting us to take care of your Ford! We look forward to servicing it in the future!
Debbie SpanglerCustomer Service Representative/Service Writer
(804) 271-5615
JJ
JOE J.
Chesterfield, VA
Ford F-150
Verified Customer
Vehicle Service
Great - as always!
Recommended
Debbie S., Customer Service Rep from Hancock's Automotive responded on 09/17/2019
Thanks Joe! Always a pleasure to see you!
Debbie SpanglerCustomer Service Representative/Service Writer
(804) 271-5615
EV
EDWARD V.
Chesterfield, VA
Mazda Mazda3
Verified Customer
Great customer service. Great advises and great job!
They take care of you and the car. Provide great advise and recommendations. Work is great fast and very detailed.
Recommended
Debbie S., Customer Service Rep from Hancock's Automotive responded on 09/17/2019
Thanks for your review! We are very pleased that you're happy with your service!
Debbie SpanglerCustomer Service Representative/Service Writer
(804) 271-5615
CP
Charles P.
VA
Toyota T100
Verified Customer
Charles said the place is a very well business. Their customer service was great. They brought him back home. When the vehicle was completed, they brought it home to him.
Recommended
This review was collected via phone interview by Customer Research Inc.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 09/16/2019
We thank you very much for taking the time to leave us such a glowing review and a great recommendation. We are pleased that you are happy with the service you received.
Debbie SpanglerCustomer Service Representative/Service Writer
(804) 271-5615
SM
Sharon M.
Richmond, VA
Hyundai Elantra
Verified Customer
Sharon said that she had no problems with them.
Recommended
This review was collected via phone interview by Customer Research Inc.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 09/07/2019
Thanks Sharon! We look forward to servicing your vehicles in the future!
Debbie SpanglerCustomer Service Representative/Service Writer
(804) 271-5615