Robert said everybody at this business was really courteous, tried really hard to find the issue, and to fix it. They found something else, but his vehicle hasn't been having the same problem as before. He is extremely happy with it. Everyone at his workplace highly recommended this place.

Recommended

This review was collected via phone interview by Customer Research Inc.

JOE J.

Chesterfield, VA

Toyota Camry

Verified Customer

01/15/2019

Car service

Always great.

Recommended

Debbie S., Customer Service Rep from Hancock's Automotive responded on 01/16/2019

Thank you for your response. We appreciate your business.

Debbie Spanglger
Customer Service Representative/Service Writer
(804) 271-5615

George J.

Chesterfield, VA

Dodge Challenger

Verified Customer

01/09/2019 Category: Service

George said the employees were friendly. They completed the service really quickly. The service price was fair. He was really impressed with the service quality.

Recommended

This review was collected via phone interview by Customer Research Inc.

Kim S.

Richmond, VA

Toyota 4Runner

Verified Customer

01/08/2019 Category: Service

Kim said she really appreciates how honest everyone was with her.

Recommended

This review was collected via phone interview by Customer Research Inc.

DALE N.

Chesterfield, VA

Ford Edge

Verified Customer

01/02/2019

Great People and Great Prices

I recommend Hancock Automotive to all my friends and family. Their professionalism and great people keep me coming back. I won't get tires from anyone else.

Recommended

Debbie S., Customer Service Rep from Hancock's Automotive responded on 01/03/2019

Thank you for the kind words and vote of confidence. We appreciate your business.

Debbie Spanglger
Customer Service Representative/Service Writer
(804) 271-5615

Kevin B.

Chesterfield, VA

Honda Accord Sdn

Verified Customer

01/02/2019 Category: Service

Kevin said they are good people, they have good manners and they get the job done.

Recommended

This review was collected via phone interview by Customer Research Inc.

KARLA S.

Richmond, VA

Jeep Cherokee

Verified Customer

12/22/2018

Amazing people!

This was my first but not my last visit. The customer service was amazing. So kind and understanding. I'll be back from now on for oil changes and all my other needs!

Recommended

Tyler F.

Chester, VA

Jeep Wrangler

Verified Customer

12/13/2018 Category: Service

Tyler said the employees were able to repair his vehicle.

Recommended

This review was collected via phone interview by Customer Research Inc.

MICHELLE B.

Richmond, VA

Honda Accord Sdn

Verified Customer

12/12/2018

Satisfied Customer

I so appreciate the service that I receive when I bring in my car for repairs. They are honest and the mechanics are efficient and do not nickle and dime me for any little thing. I am so glad that I got connected with Hancock Automotive.

Recommended

Carl T.

Richmond, VA

Chevrolet Corvette

Verified Customer

12/07/2018 Category: Service

Carl said he liked his service. The work was really good.

Recommended

This review was collected via phone interview by Customer Research Inc.

Debbie S., Customer Service Rep from Hancock's Automotive responded on 12/12/2018

Thank you very much for your endorsement. We appreciate your business.

Debbie Spanglger
Customer Service Representative/Service Writer
(804) 271-5615

CASSANDRA E.

Richmond, VA

Ford Police Interceptor

Verified Customer

12/04/2018

Oil change

Easy scheduling, great customer service.

Recommended

Debbie S., Customer Service Rep from Hancock's Automotive responded on 12/05/2018

We appreciate your recommendation.

Thanks,

Debbie Spanglger
Customer Service Representative/Service Writer
(804) 271-5615

Melvin K.

Richmond, VA

Toyota Tacoma

Verified Customer

12/04/2018 Category: Service

Melvin said he would recommend this business for service.

Recommended

This review was collected via phone interview by Customer Research Inc.

Freddie B.

Chesterfield, VA

Dodge Journey

Verified Customer

12/04/2018 Category: Service

Freddie said they were nice friendly people and did a great job.

Recommended

This review was collected via phone interview by Customer Research Inc.

MIKE M.

Richmond, VA

Chrysler Sebring Sdn

Verified Customer

11/30/2018

Last minute!

Today I was treated very friendly and quickly even though I was a walk in . The service was very well done. Thank you for a positive experience .

Recommended

JOE J.

Chesterfield, VA

Ford Edge

Verified Customer

11/28/2018

service experience

My husband began bringing our vehicles here in the past year. Have had great service.

Recommended

Debbie S., Customer Service Rep from Hancock's Automotive responded on 11/28/2018

Thank you for the endorsement and we really appreciate your business.

Debbie Spanglger
Customer Service Representative/Service Writer
(804) 271-5615

RICK C.

Chesterfield, VA

GMC Sierra 2500

Verified Customer

11/27/2018

Great Customer Service

I took my truck in after I noticed a fluid in my driveway . They checked it and couldn't find anything leaking . They replaced a radiator hose clamp just thinking that might be what was causing the leak when it got cold . I haven't seen any fluid in the driveway since . The best part they didn't even charge me . I consider that great customer service .

Recommended

Debbie S., Customer Service Rep from Hancock's Automotive responded on 11/28/2018

Thank you so much for the revieew, it is very appreciated.

Debbie Spanglger
Customer Service Representative/Service Writer
(804) 271-5615

WAYNE H.

Chesterfield, VA

Ford F-150

Verified Customer

11/12/2018

Repairs to my F150

Had upper control arms and lower ball joints replaced along with tie rod end and sway bar bushings. My truck drives like a new one.

Recommended

Debbie S., Customer Service Rep from Hancock's Automotive responded on 11/12/2018

Thank you for your recommendation and we are very glad you were pleased with the service.

Debbie Spanglger
Customer Service Representative/Service Writer
(804) 271-5615

WILLIAM/CLAIRE A.

Richmond, VA

Dodge Dakota

Verified Customer

11/07/2018

Truck Repair

I have been doing busines with Hancock Auto Service for 20 years. They are alway prompt and efficient. Always reliable and gives cost before performing work.

Recommended

Debbie S., Customer Service Rep from Hancock's Automotive responded on 11/12/2018

Thank you for your continued business and we appreciate your recommendation. We value our customers.

Debbie Spanglger
Customer Service Representative/Service Writer
(804) 271-5615

VENASSA/THELMA B.

Richmond, VA

Acura 3.5RL

Verified Customer

11/06/2018

Convenience and auto knowledge

The staff is quite knowledgeable on auto maintenance. They do go over the issue with you about your auto and explain so that you will understand.

Recommended

Displaying Review 1 - 20 of 877 in total

1 2 3 4 5 6 7 8 9 … 43 44

The following reviews are either pending verification, not currently recommended, or have been flagged for violation of our Review Policy.

Location

Address

7501 Ironbridge Rd
Chesterfield, VA 23237

(804) 271-5615

Send a message

www.hancocksautomotive.com

About Hancock's has been family owned for almost 40 years, it has allowed the company to expand with the new location Hancock's Automotive on Iron Bridge Road, only a couple of miles from Rte. 288 and the Chesterfield Airport. This has allowed us to accommodate more vehicle repairs and advance our equipment to handle the ever-growing vehicle technology. We have added a state-of-the-art wheel alignment system, tire changer and wheel balancer. As well as in-ground and above-ground lifts. Come on by and see for yourself the difference of the two shops, the original Hancock's Service Center with 3 service bays and 2 rows of gas pumps, located on Hopkins Road, right across the street from Meadowbrook Country Club and just a mile off of Chippenham Parkway.

Location

Address

Business Hours

Categories

Hancock's Automotive

Overview

877 Reviews

Reviews