Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

877 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


MD
MIKE D.
Richmond, VA
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019
Headlight Restoration
Great customer service and workmanship. Headlights look like new.

RD
Robert D.
Chester, VA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Robert said everybody at this business was really courteous, tried really hard to find the issue, and to fix it. They found something else, but his vehicle hasn't been having the same problem as before. He is extremely happy with it. Everyone at his workplace highly recommended this place.
This review was collected via phone interview by Customer Research Inc.

JJ
JOE J.
Chesterfield, VA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019
Car service
Always great.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 01/16/2019

Thank you for your response.  We appreciate your business.

Debbie Spanglger
Customer Service Representative/Service Writer
(804) 271-5615

GJ
George J.
Chesterfield, VA
Dodge Challenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
George said the employees were friendly. They completed the service really quickly. The service price was fair. He was really impressed with the service quality.
This review was collected via phone interview by Customer Research Inc.

KS
Kim S.
Richmond, VA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Kim said she really appreciates how honest everyone was with her.
This review was collected via phone interview by Customer Research Inc.

DN
DALE N.
Chesterfield, VA
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019
Great People and Great Prices
I recommend Hancock Automotive to all my friends and family. Their professionalism and great people keep me coming back. I won't get tires from anyone else.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 01/03/2019

Thank you for the kind words and vote of confidence.  We appreciate your business.

Debbie Spanglger
Customer Service Representative/Service Writer
(804) 271-5615

KB
Kevin B.
Chesterfield, VA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
Kevin said they are good people, they have good manners and they get the job done.
This review was collected via phone interview by Customer Research Inc.

KS
KARLA S.
Richmond, VA
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018
Amazing people!
This was my first but not my last visit. The customer service was amazing. So kind and understanding. I'll be back from now on for oil changes and all my other needs!

TF
Tyler F.
Chester, VA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Tyler said the employees were able to repair his vehicle.
This review was collected via phone interview by Customer Research Inc.

MB
MICHELLE B.
Richmond, VA
Honda Accord Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2018
Satisfied Customer
I so appreciate the service that I receive when I bring in my car for repairs. They are honest and the mechanics are efficient and do not nickle and dime me for any little thing. I am so glad that I got connected with Hancock Automotive.

CT
Carl T.
Richmond, VA
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2018 Category: Service
Carl said he liked his service. The work was really good.
This review was collected via phone interview by Customer Research Inc.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 12/12/2018

Thank you very much for your endorsement.  We appreciate your business.

Debbie Spanglger
Customer Service Representative/Service Writer
(804) 271-5615

CE
CASSANDRA E.
Richmond, VA
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018
Oil change
Easy scheduling, great customer service.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 12/05/2018

We appreciate your recommendation.  

Thanks,

Debbie Spanglger
Customer Service Representative/Service Writer
(804) 271-5615

MK
Melvin K.
Richmond, VA
Toyota Tacoma
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/04/2018 Category: Service
Melvin said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

FB
Freddie B.
Chesterfield, VA
Dodge Journey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Freddie said they were nice friendly people and did a great job.
This review was collected via phone interview by Customer Research Inc.

MM
MIKE M.
Richmond, VA
Chrysler Sebring Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2018
Last minute!
Today I was treated very friendly and quickly even though I was a walk in . The service was very well done. Thank you for a positive experience .

JJ
JOE J.
Chesterfield, VA
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2018
service experience
My husband began bringing our vehicles here in the past year. Have had great service.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 11/28/2018

Thank you for the endorsement and we really appreciate your business.

Debbie Spanglger
Customer Service Representative/Service Writer
(804) 271-5615

RC
RICK C.
Chesterfield, VA
GMC Sierra 2500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018
Great Customer Service
I took my truck in after I noticed a fluid in my driveway . They checked it and couldn't find anything leaking . They replaced a radiator hose clamp just thinking that might be what was causing the leak when it got cold . I haven't seen any fluid in the driveway since . The best part they didn't even charge me . I consider that great customer service .
Debbie S., Customer Service Rep from Hancock's Automotive responded on 11/28/2018

Thank you so much for the revieew, it is very appreciated.  

Debbie Spanglger
Customer Service Representative/Service Writer
(804) 271-5615

WH
WAYNE H.
Chesterfield, VA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
Repairs to my F150
Had upper control arms and lower ball joints replaced along with tie rod end and sway bar bushings. My truck drives like a new one.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 11/12/2018

Thank you for your recommendation and we are very glad you were pleased with the service.  

Debbie Spanglger
Customer Service Representative/Service Writer
(804) 271-5615

WA
WILLIAM/CLAIRE A.
Richmond, VA
Dodge Dakota
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/07/2018
Truck Repair
I have been doing busines with Hancock Auto Service for 20 years. They are alway prompt and efficient. Always reliable and gives cost before performing work.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 11/12/2018

Thank you for your continued business and we appreciate your recommendation.  We value our customers.

Debbie Spanglger
Customer Service Representative/Service Writer
(804) 271-5615

VB
VENASSA/THELMA B.
Richmond, VA
Acura 3.5RL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018
Convenience and auto knowledge
The staff is quite knowledgeable on auto maintenance. They do go over the issue with you about your auto and explain so that you will understand.