Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84
4.8

( 961 Reviews )

98% Would Recommend
Latest Review 6 days ago

Reviews


RL
Richard L.
Richmond, VA
Land Rover Range Rover Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019 Category: Service
Richard said he would recommend the business to others. His father has been taking his vehicle there for awhile.
This review was collected via phone interview by Customer Research Inc.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 11/15/2019

Thank you! We look forward to serving you and your family in the future!

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

JS
Jan S.
Midlothian, VA
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Jan said it was great service and they did the job right.
This review was collected via phone interview by Customer Research Inc.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 11/15/2019

Thank you! Always a pleasure to see ya'll!

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

GM
Gerry M.
Richmond, VA
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2019 Category: Service
Gerry said the employees are good people who do good work and he enjoys taking his vehicles there.
This review was collected via phone interview by Customer Research Inc.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 11/15/2019

Thank you for trusting us with all your vehicles! Come see us again soon!

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

Verified Customer
Chesterfield, VA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019
Excellent service
I took my mother's car in to have brakes replaced. The job was done well, and a lot less expensively than anticipated. The ladies at the counter were very friendly and pleasant to deal with!
Debbie S., Customer Service Rep from Hancock's Automotive responded on 11/11/2019

Thank you! Come see us again soon!

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

JJ
JOE J.
Chesterfield, VA
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019
Car Issue
As always, service was quick and efficient. Thanks for the great work!
Debbie S., Customer Service Rep from Hancock's Automotive responded on 11/15/2019

Thanks for leaving us a review! We always look forward to seeing you!

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

KM
KEVIN M.
Richmond, VA
Honda Civic Si
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2019
Local,Friendly, efficient,
Feel really lucky to have Hancock's nearby. After being in the repair business for forty years and working for a family owned shop, I can appreciate how things are done and run. Have always promptly called with issues or input, ready when stated, and it's clear by the cars stored up front, they have a true passion for automobiles.
Kevin M
Debbie S., Customer Service Rep from Hancock's Automotive responded on 11/11/2019

Thank you! We're happy you are pleased with the service you received!

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

CW
CAT W.
Richmond, VA
Lexus GX 470
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2019
Always there when I need them!
My old battery finally died, and the owner and his son came out right away to get it started for me. Once I was at the shop their amazing service writer got my new battery in without any trouble on my part. These are the finest people you could ever take your car to!
Debbie S., Customer Service Rep from Hancock's Automotive responded on 11/11/2019

We appreciate your feedback!

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

Verified Customer
Chesterfield, VA
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019
Great place
Great professional and very attentive place. Provides good feedback on your car and what’s the best thing to do and best prices.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 11/11/2019

Thank you for the review! We always look forward to seeing you!

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

Verified Customer
Richmond, VA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2019
Honesty and professionalism
I came in for a state inspection without an appointment. The mechanic came out and very honestly explained what my vehicle needed and gave recommendation. There was no pressure to have anything done to drive up cost.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 10/29/2019

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

TM
TOM M.
Chesterfield, VA
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019
As Always
Hancocks service was as always.... timely, efficient, informative, fairly priced and a pleasure to do business with. That is why I continue to go back. Not to mention the cleanest automotive shop I've ever seen!
Debbie S., Customer Service Rep from Hancock's Automotive responded on 10/11/2019

We love hearing that! Thanks Tom! Come see us again soon!

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

WW
Wade W.
Richmond, VA
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019 Category: Service
Wade said the staff did the job promptly and it was done right.
This review was collected via phone interview by Customer Research Inc.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 10/09/2019

Thanks for taking the time to leave a review! We are happy to hear you had a good experience with us! Come see us again!

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

CW
CAT W.
Richmond, VA
Lexus GX 470
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019
Love these people!
The guys in the shop are amazing, they have the most honest, trustworthy service advisor around, and nobody treats you better than Debbie at the front counter!
Debbie S., Customer Service Rep from Hancock's Automotive responded on 10/09/2019

Thanks for the great review!

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

TW
Terry W.
Newport News, VA
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019 Category: Service
Terry said the customer service was over the top.
This review was collected via phone interview by Customer Research Inc.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 10/09/2019

Thank you Terry! We love hearing that! Come back and see us again!

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

WR
Wendell R.
Richmond, VA
Chevrolet Camaro
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2019 Category: Service
Wendell said this facility is absolutely great.
This review was collected via phone interview by Customer Research Inc.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 09/27/2019

Thank you for your fantastic review! It was a pleasure to service your Camaro! Come back and see us again!

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

NC
Nate C.
Chesterfield, VA
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/23/2019 Category: Service
Nate said the staff was very responsive and took the time to look at the problem with his vehicle. The technician talked to him and explained what he found and gave him his opinion. Chris had excellent customer service and he appreciated his assistance.
This review was collected via phone interview by Customer Research Inc.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 09/24/2019

Nate,  thank you for taking your time to leave us a great review and recommendation.  We are please that you were satisfied with the service you received and hopefully you will continue to come to us for your automotive needs.

Thanks,

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

PC
PAM C.
Midlothian, VA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019
Great service
Very friendly and professional service.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 09/20/2019

Thank you for the great review, and for trusting us to take care of your Ford! We look forward to servicing it in the future!

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

JJ
JOE J.
Chesterfield, VA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019
Vehicle Service
Great - as always!
Debbie S., Customer Service Rep from Hancock's Automotive responded on 09/17/2019

Thanks Joe! Always a pleasure to see you!

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

EV
EDWARD V.
Chesterfield, VA
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019
Great customer service. Great advises and great job!
They take care of you and the car. Provide great advise and recommendations. Work is great fast and very detailed.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 09/17/2019

Thanks for your review! We are very pleased that you're happy with your service!

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

CP
Charles P.
VA
Toyota T100
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Charles said the place is a very well business. Their customer service was great. They brought him back home. When the vehicle was completed, they brought it home to him.
This review was collected via phone interview by Customer Research Inc.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 09/16/2019

We thank you very much for taking the time to leave us such a glowing review and a great recommendation.  We are pleased that you are happy with the service you received.

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

SM
Sharon M.
Richmond, VA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2019 Category: Service
Sharon said that she had no problems with them.
This review was collected via phone interview by Customer Research Inc.
Debbie S., Customer Service Rep from Hancock's Automotive responded on 09/07/2019

Thanks Sharon! We look forward to servicing your vehicles in the future!

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615