Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

837 Reviews

98% Would Recommend
Latest Review 7 days ago

Reviews


KB
Kevin B.
Chesterfield, VA
Chevrolet Silverado 2500HD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Kevin said he would definitely recommend this business.
This review was collected via phone interview by Customer Research Inc.
Shelby C., Customer Service Rep from Hancock's Automotive responded on 09/20/2018

Thank you for your vote of confidence in our business.  We appreciate your business.

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

JJ
JOE J.
Chesterfield, VA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Friendly, courteous and quick service
The last few times we have been here with different vehicles, work was done as stated, very professional and friendly.
Shelby C., Customer Service Rep from Hancock's Automotive responded on 09/15/2018

Mr. Johnson,  Thank you very much for your recommendation, we truly appreciate it and your business.

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

Verified Customer
Richmond, VA
Dodge Caliber
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2018
Awesome!
I purchased a Groupon for a oil change and they were very polite and had me in and out in less than 30 mins. This has been my second time I went to Hancock to have my car service an I will definitely be back.

EO
Eseose O.
Petersburg, VA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Eseose said he dropped off his vehicle and when he picked it up, there were no issues. .
This review was collected via phone interview by Customer Research Inc.

GP
George P.
Richmond, VA
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
George said they did good service and quality work.
This review was collected via phone interview by Customer Research Inc.

CS
Corbin S.
Myrtle Beach, SC
Lincoln Mark VIII
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018 Category: Service
Corbin said this business has good service and they finished on time.
This review was collected via phone interview by Customer Research Inc.

CG
Christopher G.
Richmond, VA
GMC Sierra 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Christopher said the staff was , nice , helpful, and quick getting him in and out.
This review was collected via phone interview by Customer Research Inc.

DV
Dayna V.
Richmond, VA
Honda Civic Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Dayna said this business took care of her.
This review was collected via phone interview by Customer Research Inc.
Shelby C., Customer Service Rep from Hancock's Automotive responded on 09/06/2018

Dayna,  Thank you so much for your nice review, it is very much appreciated.  

Shelby Cummins
Customer Service Representative/Service Writer
(804) 271-5615

BE
BARBARA E.
Richmond, VA
Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018
Helpful
They are so helpful and fast service. Good and fair prices.
Shelby C., Customer Service Rep from Hancock's Automotive responded on 09/04/2018

Thank you for your compliments, we greatly appreciate your business.  

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

TW
TASHIA W.
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018
Awesome!!
Very professional and reasonable !!
Shelby C., Customer Service Rep from Hancock's Automotive responded on 08/21/2018

We really appreciate your comments and recommendation.  Thank you very much!

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

TC
TINA C.
Richmond, VA
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018
The best auto shop In Chesterfield!
I had a previous auto shop that I had dealt with for 20 plus years and after royally getting screwed over, I found Hancock’s. First, this is the cleanest shop you will find in my opinion. Second, they are very professional and trustworthy. And finally, the prices are affordable. Wish I would have found Hancock’s sooner!!
Shelby C., Customer Service Rep from Hancock's Automotive responded on 08/21/2018

Ms. Carter,  thank you so much for your vote of approval.  We appreciate your business and your recommendation of our shop.  

Debbie Spangler
Customer Service Representative/Service Writer
(804) 271-5615

KT
Katherine T.
Chesterfield, VA
Lincoln Town Car
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Katherine said they did an excellent job and she was pleased.
This review was collected via phone interview by Customer Research Inc.

TG
Teresa G.
Moseley, VA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Teresa said she would recommend this business.
This review was collected via phone interview by Customer Research Inc.

JC
Janet C.
Richmond, VA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Janet said that the business does good work.
This review was collected via phone interview by Customer Research Inc.

NM
Nyani M.
Richmond, VA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Nyani said her vehicle is up and running again.
This review was collected via phone interview by Customer Research Inc.

DS
Dallas S.
Midlothian, VA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Dallas said the staff are really friendly people and they provide really good service.
This review was collected via phone interview by Customer Research Inc.

HK
Harvey K.
Richmond, VA
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Harvey said the business took care of him, helped him out and took care of his vehicle.
This review was collected via phone interview by Customer Research Inc.

HG
Heather G.
Chesterfield, VA
Honda Accord Sdn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2018 Category: Service
Heather said she was very happy with her service. The employees were knowledgeable. They provided good customer service. They provided clean service. One employees attitude was off putting.
This review was collected via phone interview by Customer Research Inc.

HC
Heather C.
Midlothian, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2018
Clean & honest shop
Hancock's is great. It is a family atmosphere with the owners onsite. They are reasonable and hard working. It is also nice to support a family owned business from the community.

JT
James T.
Richmond, VA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
James said they have a quick and friendly staff who provide excellent customer service. They are an excellent business to work with.
This review was collected via phone interview by Customer Research Inc.