Reviews
KB
Kevin B.
Chesterfield, VA
Chevrolet Silverado 2500HD
Verified
Kevin said he would definitely recommend this business.
Recommended
This review was collected via phone interview by Customer Research Inc.
Shelby C., Customer Service Rep from Hancock's Automotive responded on 09/20/2018
Thank you for your vote of confidence in our business. We appreciate your business.
Debbie SpanglerCustomer Service Representative/Service Writer
(804) 271-5615
JJ
JOE J.
Chesterfield, VA
Toyota Camry
Verified
Friendly, courteous and quick service
The last few times we have been here with different vehicles, work was done as stated, very professional and friendly.
Recommended
Shelby C., Customer Service Rep from Hancock's Automotive responded on 09/15/2018
Mr. Johnson, Thank you very much for your recommendation, we truly appreciate it and your business.
Debbie SpanglerCustomer Service Representative/Service Writer
(804) 271-5615
Verified Customer
Richmond, VA
Dodge Caliber
Verified
Awesome!
I purchased a Groupon for a oil change and they were very polite and had me in and out in less than 30 mins. This has been my second time I went to Hancock to have my car service an I will definitely be back.
Recommended
EO
Eseose O.
Petersburg, VA
Toyota RAV4
Verified
Eseose said he dropped off his vehicle and when he picked it up, there were no issues. .
Recommended
This review was collected via phone interview by Customer Research Inc.
GP
George P.
Richmond, VA
Chevrolet Silverado 1500
Verified
George said they did good service and quality work.
Recommended
This review was collected via phone interview by Customer Research Inc.
CS
Corbin S.
Myrtle Beach, SC
Lincoln Mark VIII
Verified
Corbin said this business has good service and they finished on time.
Recommended
This review was collected via phone interview by Customer Research Inc.
CG
Christopher G.
Richmond, VA
GMC Sierra 1500
Verified
Christopher said the staff was , nice , helpful, and quick getting him in and out.
Recommended
This review was collected via phone interview by Customer Research Inc.
DV
Dayna V.
Richmond, VA
Honda Civic Coupe
Verified
Dayna said this business took care of her.
Recommended
This review was collected via phone interview by Customer Research Inc.
Shelby C., Customer Service Rep from Hancock's Automotive responded on 09/06/2018
Dayna, Thank you so much for your nice review, it is very much appreciated.
Shelby CumminsCustomer Service Representative/Service Writer
(804) 271-5615
BE
BARBARA E.
Richmond, VA
Hyundai Accent
Verified
Helpful
They are so helpful and fast service. Good and fair prices.
Recommended
Shelby C., Customer Service Rep from Hancock's Automotive responded on 09/04/2018
Thank you for your compliments, we greatly appreciate your business.
Debbie SpanglerCustomer Service Representative/Service Writer
(804) 271-5615
TW
TASHIA W.
Ford Fusion
Verified
Awesome!!
Very professional and reasonable !!
Recommended
Shelby C., Customer Service Rep from Hancock's Automotive responded on 08/21/2018
We really appreciate your comments and recommendation. Thank you very much!
Debbie SpanglerCustomer Service Representative/Service Writer
(804) 271-5615
TC
TINA C.
Richmond, VA
Dodge Durango
Verified
The best auto shop In Chesterfield!
I had a previous auto shop that I had dealt with for 20 plus years and after royally getting screwed over, I found Hancock’s. First, this is the cleanest shop you will find in my opinion. Second, they are very professional and trustworthy. And finally, the prices are affordable. Wish I would have found Hancock’s sooner!!
Recommended
Shelby C., Customer Service Rep from Hancock's Automotive responded on 08/21/2018
Ms. Carter, thank you so much for your vote of approval. We appreciate your business and your recommendation of our shop.
Debbie SpanglerCustomer Service Representative/Service Writer
(804) 271-5615
KT
Katherine T.
Chesterfield, VA
Lincoln Town Car
Verified
Katherine said they did an excellent job and she was pleased.
Recommended
This review was collected via phone interview by Customer Research Inc.
TG
Teresa G.
Moseley, VA
Toyota Corolla
Verified
Teresa said she would recommend this business.
Recommended
This review was collected via phone interview by Customer Research Inc.
JC
Janet C.
Richmond, VA
Ford Mustang
Verified
Janet said that the business does good work.
Recommended
This review was collected via phone interview by Customer Research Inc.
NM
Nyani M.
Richmond, VA
Toyota Camry
Verified
Nyani said her vehicle is up and running again.
Recommended
This review was collected via phone interview by Customer Research Inc.
DS
Dallas S.
Midlothian, VA
Ford Explorer
Verified
Dallas said the staff are really friendly people and they provide really good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
HK
Harvey K.
Richmond, VA
Mercury Grand Marquis
Verified
Harvey said the business took care of him, helped him out and took care of his vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
HG
Heather G.
Chesterfield, VA
Honda Accord Sdn
Verified
Heather said she was very happy with her service. The employees were knowledgeable. They provided good customer service. They provided clean service. One employees attitude was off putting.
Recommended
This review was collected via phone interview by Customer Research Inc.
HC
Heather C.
Midlothian, VA
Clean & honest shop
Hancock's is great. It is a family atmosphere with the owners onsite. They are reasonable and hard working. It is also nice to support a family owned business from the community.
Recommended
JT
James T.
Richmond, VA
Verified
James said they have a quick and friendly staff who provide excellent customer service. They are an excellent business to work with.
Recommended
This review was collected via phone interview by Customer Research Inc.