Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

6707 Reviews

ReScore Reviews™ (131)

ReScore
Overall Rating 4.7099234/5Overall Rating 4.7099234/5Overall Rating 4.7099234/5Overall Rating 4.7099234/5rating 4.7099234
Original
Overall Rating 2.1374008/5Overall Rating 2.1374008/5rating 2.1374008rating 2.1374008rating 2.1374008
93% Would Recommend
100% Business Response
Latest Review about 10 hours ago

Reviews


DD
David D.
Las Vegas, NV
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Tire repair and point check
Great service. The only frustration I have is, I would like to have the service person place all switches and knobs back to the original settings that I had them at.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/20/2019

Thank you for the great feedback David.  I will make sure the tech is more mindful next time.

James Hantl
Parts and Service Director
702-565-9571

RW
Robert W.
Henderson, NV
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
TopNotch
Great dealership
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/20/2019

Thank you for the nice review Robert.

James Hantl
Parts and Service Director
702-565-9571

TR
Terry R.
Henderson, NV
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Best personnel of any dealership in the Las Vegas valley
Henderson Hyundai Superstore has the greatest group of service staff I have ever experienced. They are thoughtful, courtesy people who make an ordinary experience remarkable. This is my second vehicle purchase at the dealership and won't be my last.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/20/2019

Thank you very much for the kind words Terry.  It is great to hear you are being well taken care of.  please call me if you ever need anything.

James Hantl
Parts and Service Director
702-565-9571

DF
Dennis F.
Las Vegas, NV
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Outstanding quick service.
Courteous professional staff. Work accomplished in absolute minimum of time. Wfortable.aiting facilities were very clean and com
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/20/2019

We appreciate the great feedback Dennis.  Thank you.

James Hantl
Parts and Service Director
702-565-9571

GR
Gene R.
Henderson, NV
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2019 Category: Service
Service
for more information please texts or call.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/20/2019

Thank you for the feedback Joel.

James Hantl
Parts and Service Director
702-565-9571

JL
Jill L.
Henderson, NV
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Teresa is great!
Teresa is always helpful and professional. The rest of the staff is friendly also.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/20/2019

Thank you for the nice review Jill.

James Hantl
Parts and Service Director
702-565-9571

MP
Marcia P.
Henderson, NV
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Excellent customer service
Bennie and team boss are awesome

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/18/2019 Category: Service
What
Next time
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/18/2019

Thank you for the review Marcia.

James Hantl
Parts and Service Director
702-565-9571

RR
Rose R.
Las Vegas, NV
2015 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Reyes
Nice friendly and always explains what was done .. and fast thank you
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/18/2019

We appreciate the nice review Rose.  Thank you.

James Hantl
Parts and Service Director
702-565-9571

CR
Corazon R.
Henderson, NV
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Theresa
She’s very accommodating and always pleasant in helping me.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/18/2019

Thank you for the nice review Corazon.

James Hantl
Parts and Service Director
702-565-9571

JR
Joel R.
Henderson, NV
2016 Hyundai Accent
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/17/2019 Category: Service
SERVICE IS SLOW AND INCOMPLETE.
SEE ABOVE.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/18/2019

Thank you for the feedback Joel.  My apologies for the confusion during your visit.

James Hantl
Parts and Service Director
702-565-9571

WJ
Wayne J.
Henderson, NV
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Service was fine
Service was fine.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/18/2019

Thank you for the five star review Wayne.

James Hantl
Parts and Service Director
702-565-9571

Verified Customer
Henderson, NV
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Oil change
The whole staff were very helpful as well as
John
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/17/2019

Thank you for the nice feedback.

James Hantl
Parts and Service Director
702-565-9571

Verified Customer
Henderson, NV
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Service visit
Great company from sales through service. The service consultants are always ready to help and take the time to keep you updated on progress. Why would you want to go anywhere else. Benny in service is the best.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/17/2019

We appreciate the nice feedback.  Thank you.

James Hantl
Parts and Service Director
702-565-9571

MP
Michael P.
Las Vegas, NV
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Comfortable, clean, friendly and professional environment.
I look forward to coming to get my car serviced every time. Jared is usually my service adviser and is excellent in treating people with respect and professionalism and making sure to stay on top of things that need to be addressed.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/17/2019

We appreciate the great review Michael.  Thank you.

James Hantl
Parts and Service Director
702-565-9571

Verified Customer
Las Vegas, NV
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Always GREAT service
I'll have service done here anytime.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/17/2019

Thank you very much for the nice review.

James Hantl
Parts and Service Director
702-565-9571

CN
Craig N.
Henderson, NV
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/17/2019 Category: Service
Warranty door latch work
Quick and easy process. I liked the ability to text to get updates, only issue was I didn’t receive a response, I had to walk back to get updates. Warranty work was great, I got out of there after a couple hours which is normal for any shop.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/17/2019

Thank you for the nice feedback Craig.  We are still working on getting our texting program 100% up and running.  I apologize for the inconvenience.

James Hantl
Parts and Service Director
702-565-9571

MV
Mary V.
Henderson, NV
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
I have never had a bad experience at Hyundai for my service ,very professional.
Chris Starmer , has always taken very good care of service to my car .he is awesome .
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/17/2019

Thank you very much for the nice review Mary.

James Hantl
Parts and Service Director
702-565-9571

CI
Chris I.
Las Vegas, NV
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Service
Took my vehicle into a Las Vegas dealership with an oil leak they said it was the plug and replaced it and it still leaked for two months so I took somewhere else to have it fixed it still leaked so month later I took it to Henderson Hyundai and its been three weeks know and no leak.
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/16/2019

Thank you for the nice feedback Chris.

James Hantl
Parts and Service Director
702-565-9571

JW
Jerrold W.
Las Vegas, NV
2008 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Outstanding Henderson Hyundai Superstore
The maintenance department did outstanding work and even the get the car out a day early, great job guys
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/16/2019

We appreciate the great feedback Jerrold.  Thank you.

James Hantl
Parts and Service Director
702-565-9571

HB
Henry B.
Las Vegas, NV
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2019 Category: Service
Friendly and professional
This dealership is always clean, courteous as well as professional
James H., Parts and Service Director from Henderson Hyundai Superstore responded on 09/16/2019

Thank you very much for the nice review Henry.

James Hantl
Parts and Service Director
702-565-9571