Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

5253 Reviews

ReScore Reviews™ (108)

ReScore
Overall Rating 4.6759263/5Overall Rating 4.6759263/5Overall Rating 4.6759263/5Overall Rating 4.6759263/5rating 4.6759263
Original
Overall Rating 2.0833354/5Overall Rating 2.0833354/5rating 2.0833354rating 2.0833354rating 2.0833354
92% Would Recommend
100% Business Response
Latest Review about 6 hours ago

Reviews


TS
Theresa S.
Las Vegas, NV
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Mechelle a 3 time Hyundai owner
I've been with 08 I have only praise and good thoughts for everyone I have encountered over the last ten years. I will see you all in a year and half....I cant wait to see my next deal will be...

DN
Debbie N.
Las Vegas, NV
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Henderson Hyundai
The staff and the service department is always wonderful and thorough.....they make sure you understand everything and they always are on time which is a huge Plus

TO
Thiago O.
Las Vegas, NV
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Service Department
My service guy, John is the BEST. He explains the issue, addresses any concerns and promptly calls back with updates as requested.
James H., Service Director from Henderson Hyundai Superstore responded on 10/22/2018

Thank you for the great review Thiago.

James Hantl
Service Director
702-565-9571

Verified Customer
Las Vegas, NV
2018 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/21/2018 Category: Service
Quality
Service was great; until I returned home and discovered what looked like a grease rag was rubbed across the trunk. I had to use spray detail polish to remove it. But no biggie.
James H., Service Director from Henderson Hyundai Superstore responded on 10/22/2018

We appreciate the feedback.  I apologize that you had to clean a grease spot.  We take great pride in returning your vehicle back to you in better condition.

James Hantl
Service Director
702-565-9571

HL
Hazel L.
Las Vegas, NV
2012 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2018 Category: Service
the people
People in the service department, especially Bennie Pacheco. He is the best.
James H., Service Director from Henderson Hyundai Superstore responded on 10/22/2018

We appreciate the great feedback.  Thank you Hazel.

James Hantl
Service Director
702-565-9571

SD
Sandi D.
Henderson, NV
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
My Hyundai service
Fast efficient and good
James H., Service Director from Henderson Hyundai Superstore responded on 10/21/2018

Thank you for the great review Sandi.

James Hantl
Service Director
702-565-9571

JS
Judy S.
Henderson, NV
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Friendly
Always friendly and courteous service
James H., Service Director from Henderson Hyundai Superstore responded on 10/21/2018

Thank you for the nice review Judy.

James Hantl
Service Director
702-565-9571

ET
Edward T.
Henderson, NV
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Great service
Quick, efficient Serv pat a reasonable price.
James H., Service Director from Henderson Hyundai Superstore responded on 10/20/2018

Thank you for the nice review Edward.

James Hantl
Service Director
702-565-9571

RF
Robert F.
Las Vegas, NV
2015 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Henderson Hyundai Service
Did a walk in (drive in) Service was great at always, and time was not a factor. Why would I go anywhere else?
James H., Service Director from Henderson Hyundai Superstore responded on 10/20/2018

Thank you very much for the great feedback Robert.

James Hantl
Service Director
702-565-9571

JW
Jean W.
Henderson, NV
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
customer service is top notch
John, and always has been, fantastic. Every time I come in he treats me like I am the most important person there....and I have watched him, he does that for everyone!!
James H., Service Director from Henderson Hyundai Superstore responded on 10/20/2018

Great feedback Jean.  Thank you very much.

James Hantl
Service Director
702-565-9571

KS
Kathy S.
Nevada
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Fast service
Very friendly customer service and didn’t wait long at all for an oil change.
James H., Service Director from Henderson Hyundai Superstore responded on 10/20/2018

Thank you very much for the nice review Kathy.

James Hantl
Service Director
702-565-9571

PC
Phillip C.
Henderson, NV
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Excellent Service
I’ve dealt with Henderson Hyundai since moving to Nevada, 18 years ago. It’s always been a comfortable place, the service has been of excellent quality and prices are reasonable. They’ve always been dependable in honoring the terms of the Hyundai warranty.
James H., Service Director from Henderson Hyundai Superstore responded on 10/20/2018

We are honored to have you as a long time customer.  Thank you very much for the great review.

James Hantl
Service Director
702-565-9571

RP
Rosemarie P.
Henderson, NV
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Dead Battery
I purchased my 2017 Elantra June 2017. This past Monday 10/15/2018, I stopped to gas my car, and my battery died. My husband came and got me going on my way to work. I called Hyundai to have my car looked at that afternoon. They tested the battery to confirm it was bad, and they put a brand new battery in my car for me. On top of that, they did an overall check of my car and got me on my way. $0 charge GREAT WARRANTY! BEST CUSTOMER SERVICE EVER! Thanks for taking great care if me Bennie!
James H., Service Director from Henderson Hyundai Superstore responded on 10/20/2018

Thank you for the fantastic review Rosemarie.  

James Hantl
Service Director
702-565-9571

TT
Tracy T.
Boulder City, NV
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Great Service
They are always friendly and take my car in within 5 minutes of me checking in and they are always very fast.
James H., Service Director from Henderson Hyundai Superstore responded on 10/20/2018

Thank you for the excellent feedback Tracy.

James Hantl
Service Director
702-565-9571

KJ
Kristina J.
Henderson, NV
2012 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Excellent service
Had excellent service on my recent visit. Specifically, Chris S and the man on the service driveway were both excellent! I also had a couple of friendly people help me inside the office.
James H., Service Director from Henderson Hyundai Superstore responded on 10/19/2018

We appreciate the fantastic review Kristina.  Thank you.

James Hantl
Service Director
702-565-9571

SW
Sharon W.
Henderson, NV
2013 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Service
Service manager Chris was outstanding. He accomplished everything I went there for. thanks
James H., Service Director from Henderson Hyundai Superstore responded on 10/19/2018

Thank you for the great feedback Sharon.  I am happy to hear all went well during your visit.

James Hantl
Service Director
702-565-9571

SH
Susie H.
Henderson, NV
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Sevice
My service advisor Chris is awesome. Always have excellent service.

Thanks
James H., Service Director from Henderson Hyundai Superstore responded on 10/19/2018

Thank you for the excellent review Susie.

James Hantl
Service Director
702-565-9571

MG
Megan G.
Henderson, NV
2015 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Fantastic, quick service
These guys are awesome! They always have availability when I need my car serviced and they’re always very professional and helpful when I come in. They even wash my car for me!! Thank you guys for making me feel like a VIP when we come in, you rock!
James H., Service Director from Henderson Hyundai Superstore responded on 10/19/2018

Thank you very much for the great feedback Megan.  Much appreciated.

James Hantl
Service Director
702-565-9571

SF
Sam F.
Las Vegas, NV
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Good service
Every time I’ve brought my car in for service it’s been a good experience John is an excellent representation of your business
James H., Service Director from Henderson Hyundai Superstore responded on 10/19/2018

We appreciate the nice feedback Sam.  Thank you.

James Hantl
Service Director
702-565-9571

BH
Brian H.
Henderson, NV
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2018 Category: Service
Dead Battery
Came in like 45 mins before closing time and was outta there fast with a new battery.
James H., Service Director from Henderson Hyundai Superstore responded on 10/19/2018

Glad to hear we could get you back in the road quickly.  Thank you for the nice feedback.

James Hantl
Service Director
702-565-9571