Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

5511 Reviews

ReScore Reviews™ (111)

ReScore
Overall Rating 4.6846829/5Overall Rating 4.6846829/5Overall Rating 4.6846829/5Overall Rating 4.6846829/5rating 4.6846829
Original
Overall Rating 2.0909116/5Overall Rating 2.0909116/5rating 2.0909116rating 2.0909116rating 2.0909116
92% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


SP
Stacy P.
Las Vegas, NV
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
Great service
Excellent Service

LG
Lydia G.
Henderson, NV
2012 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
Christ was very polite and helpful.
The Service was excellence. All the work was done on time. I was informs in everything that my car need. I'm very satisfied.
James H., Service Director from Henderson Hyundai Superstore responded on 12/15/2018

We appreciate the nice review Lydia.  Thank you.

James Hantl
Service Director
702-565-9571

JG
Jayceine G.
Henderson, NV
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/15/2018 Category: Service
Great Service Experience
The service advisor Jared who is the one we always ask for is competent, thorough, and communicates what is happening very clearly. The repairs are completed when promised.
James H., Service Director from Henderson Hyundai Superstore responded on 12/15/2018

Thank you very much for the nice review Jayceine.

James Hantl
Service Director
702-565-9571

LG
Lawrence G.
Henderson, NV
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Customer Service
Thank you for providing the best experience for a customer! Coffee, donuts but most important the commitment of your service reps taking care of me as a customer!
James H., Service Director from Henderson Hyundai Superstore responded on 12/14/2018

Thank you for the great review Lawrence.

James Hantl
Service Director
702-565-9571

CC
Caroline C.
Henderson, NV
2007 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Review- Car Repair Experience
* Thank you, Jared Alcantara, for your assistance regarding recent car repairs completed on my Hyundai Accent.
* Your knowledge, courtesy, thoughtfulness are greatly appreciated!
* I will definitely be returning as future car repairs appear.
* Thank you so very much!
Sincerely,
CJClark
James H., Service Director from Henderson Hyundai Superstore responded on 12/14/2018

Thank you for the wonderful review Caroline.

James Hantl
Service Director
702-565-9571

EH
Edward H.
Las Vegas, NV
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Great service
Great service
James H., Service Director from Henderson Hyundai Superstore responded on 12/14/2018

Thank you for the nice review Edward.  Much appreciated.

James Hantl
Service Director
702-565-9571

GS
George S.
Henderson, NV
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Great service and great staff
Always great service. Have been a customer for over 19 yrs and 4 vehicles. Great cars and great folks.
James H., Service Director from Henderson Hyundai Superstore responded on 12/14/2018

We appreciate the loyalty George, and thank you for taking the time to give us a nice review.

James Hantl
Service Director
702-565-9571

DS
Denise S.
Las Vegas, NV
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Jared is the best!
Jared is the best!!!!!!!!!
James H., Service Director from Henderson Hyundai Superstore responded on 12/14/2018

Thank you for the great review Denise.

James Hantl
Service Director
702-565-9571

JB
John B.
Las Vegas, NV
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Thoroughness, Promptness and Professionalism
Got right in for service as dictated by the appointment. Did all the work correctly then explained so I could understand. Now if I can just get my lease questions answered, life would be good.
James H., Service Director from Henderson Hyundai Superstore responded on 12/14/2018

Thank you for the nice review John.  I will make sure sales answers any questions you have.  Please call or email me and I will make sure you are taken care of.

James Hantl
Service Director
702-565-9571

GA
Gary A.
Henderson, NV
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Awsome people.
Fantastic front line people. Chris always listens and is fun to work with, and always has a smile.
James H., Service Director from Henderson Hyundai Superstore responded on 12/14/2018

Thank you for the great feedback Gary.

James Hantl
Service Director
702-565-9571

Verified Customer
Henderson, NV
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2018 Category: Service
Car service
.
James H., Service Director from Henderson Hyundai Superstore responded on 12/14/2018

Thank you very much for the five star review.

James Hantl
Service Director
702-565-9571

DD
David D.
Las Vegas, NV
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Maintenance service
Friendly service providers and in timely fashion.
James H., Service Director from Henderson Hyundai Superstore responded on 12/14/2018

Thank you for the nice review David.

James Hantl
Service Director
702-565-9571

HB
Henry B.
Las Vegas, NV
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Friendly and professional
Great job done in a timely fashion
James H., Service Director from Henderson Hyundai Superstore responded on 12/14/2018

Thank you for the great review Henry.

James Hantl
Service Director
702-565-9571

Verified Customer
Henderson, NV
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Great customer service.
Courteous and thorough.
James H., Service Director from Henderson Hyundai Superstore responded on 12/14/2018

Thank you for the great feedback.

James Hantl
Service Director
702-565-9571

NS
Nidya S.
Las Vegas, NV
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Excellent Service
Thank you for the excellent service that you guys gave me, but maybe next time I won't go there because I live close th to Centennial Store.
James H., Service Director from Henderson Hyundai Superstore responded on 12/14/2018

Thank you for the nice review Nidya.  Hopefully going to Centennial will change your mind and we will see again.

James Hantl
Service Director
702-565-9571

ED
Edward D.
Henderson, NV
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Service Department
Service advisor John Ackerman is awesome. He is friendly and goes about his job in a professional manner. The service department performs excellent work and I get a free car wash with every visit.
James H., Service Director from Henderson Hyundai Superstore responded on 12/14/2018

Thank you for the great review Edward.

James Hantl
Service Director
702-565-9571

TG
Terry G.
Las Vegas, NV
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2018 Category: Service
Great service
Great service. Everyone is very nice and knowledgeable and helpful. and quick.
James H., Service Director from Henderson Hyundai Superstore responded on 12/14/2018

Thank you very much for the nice feedback Terry.

James Hantl
Service Director
702-565-9571

TD
Tammy D.
Henderson, NV
2013 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/13/2018 Category: Service
My only negative visit
I dropped my car off for a major service (almost $800) and got it back making a terrible sound, vibrating, and then my battery that checked out fine prevented my car from starting the next day. Service Rep tried to sell me 4 new tires and a battery. Manager called me back and said the tires were fine and the noise was caused due to uneven wear and would go away. He gave me a battery at no charge which is good. The sound and vibration were no longer there so either the tires were moved back to their original position (against my wishes) or a problem was found and corrected that they didn't want to tell me about. This is the only bad experience I've had here.
James H., Service Director from Henderson Hyundai Superstore responded on 12/13/2018

Thank you for the feedback Tammy.  I am sorry you had some issues with your vehicle, but I am glad we could take care of a new battery for you.  I hope we can get back to giving you the excellent service you are used to on your next visit.

James Hantl
Service Director
702-565-9571

LF
Lowana F.
Henderson, NV
2007 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Service
Henderson Hyundai is the best😊
James H., Service Director from Henderson Hyundai Superstore responded on 12/13/2018

Thank you for the fantastic review Lowana.

James Hantl
Service Director
702-565-9571

SM
Sharon M.
Boulder City, NV
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Superstore
only one issue that needs to be addressed
spare tire
two flat tires in 6 months and find no spare in trunk
James H., Service Director from Henderson Hyundai Superstore responded on 12/13/2018

Thank you for the feedback Sharon.  I am sorry to hear your are having tire trouble.  I trust Bennie made it as painless as possible.

James Hantl
Service Director
702-565-9571