Overview

Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5Overall Rating 4.65/5rating 4.65

5747 Reviews

ReScore Reviews™ (115)

ReScore
Overall Rating 4.6956518/5Overall Rating 4.6956518/5Overall Rating 4.6956518/5Overall Rating 4.6956518/5rating 4.6956518
Original
Overall Rating 2.1130464/5Overall Rating 2.1130464/5rating 2.1130464rating 2.1130464rating 2.1130464
92% Would Recommend
100% Business Response
Latest Review 13 minutes ago

Reviews


NA
Neil A.
Henderson, NV
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2019 Category: Service
Chris in customer service
very good

TW
Terry W.
Las Vegas, NV
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2019 Category: Service
Awesome Service
I'm always treated with respect and the staff is great. I've traded in the Sonata but you'll be seeing us in our new Elantra. Thanks, Terry and Marilyn!

JB
Joy B.
Jean, NV
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2019 Category: Service
OIL CHANGE
I was in & out of there in less than an hour. That was sweet!!!!
I have been in there when it took an hour half. Lucky this day.

AD
Arthur D.
Las Vegas, NV
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Fast service oil change
Less than the time expected very fast service

JM
Jennifer M.
Henderson, NV
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
3rd Hyundai...still happy
Jon always takes good care of me and replies in a timely manner. Always happy to come here. The service is great and the courtesy shuttle gets me where I need to go.
James H., Service Director from Henderson Hyundai Superstore responded on 02/15/2019

Thank you for the nice review Jennifer.

James Hantl
Service Director
702-565-9571

AS
Afton S.
Henderson, NV
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Came to my rescue
Excellent service. Dash showed malfunction indicator light. Called Hyundai Superstore and talked to Chris in service. Told me to bring it in. Found emission leak and recommend fuel injection service. Got both done. Of course ,I was there from 8:00 a.m. Until 12:00 p.m. Long wait. Glad I got it done .
James H., Service Director from Henderson Hyundai Superstore responded on 02/15/2019

Thank you for the great feedback Afton.

James Hantl
Service Director
702-565-9571

LT
Leroy T.
Henderson, NV
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
2017 Hyundai Santa Fe service
Excellent service as usual.
James H., Service Director from Henderson Hyundai Superstore responded on 02/15/2019

Thank you for the great review Leroy.

James Hantl
Service Director
702-565-9571

Verified Customer
Pahrump, NV
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Smooth customer focused experience
First oil change Not the last
James H., Service Director from Henderson Hyundai Superstore responded on 02/14/2019

Thank you for the great feedback.  Much appreciated.

James Hantl
Service Director
702-565-9571

JD
James D.
Henderson, NV
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Jarad takes good care of me
Fast, fair, and do great job.
James H., Service Director from Henderson Hyundai Superstore responded on 02/14/2019

Thank you for the nice review James.

James Hantl
Service Director
702-565-9571

Verified Customer
Las Vegas, NV
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Great maintenance service
Benny is the best! And the guy that greets you when you pull up, so friendly and gets you settled right away!
James H., Service Director from Henderson Hyundai Superstore responded on 02/14/2019

We appreciate the nice feedback, thank you.

James Hantl
Service Director
702-565-9571

MM
Michael M.
Henderson, NV
2016 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
John and the cashier staff are awesome
I just moved from Downtown to Henderson. So Im used to getting great service from the Sahara west location. So I thought I would give Hyundai Henderson a shot.
I enjoy the prompt service, the cool valet guys, the nice cashier staff and I thought I got in and out of there pretty quickly. John kept me informed the whole way. When I left, I left my planner on the outside table and one of the nice cashier girls went out and got it for me and held onto it for me till I got back. Heather or the other one. Also, all the staff was super nice inside the service center. I just scheduled a coolant flush because Hyundai came super close to being close to a competitors price, but they have the courtesy shuttle and quoted me 2-3 hours vs all day at the other place (Rebel Automotive). I'm pretty pleased with my first experience so far.
James H., Service Director from Henderson Hyundai Superstore responded on 02/14/2019

Thank you very much for the great feedback Michael.  I am happy to hear we took great care of you.

James Hantl
Service Director
702-565-9571

JC
James C.
Las Vegas, NV
2013 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2019 Category: Service
Services
The service was friendly and provided with a smile. I was dismissed that an discount was offered on part of my service, but when I got the bill, it did not reflect it. The service personnel made sure that items I needed to be addressed were done along with other services that were recommended.
James H., Service Director from Henderson Hyundai Superstore responded on 02/13/2019

Thank you for the feedback James.

James Hantl
Service Director
702-565-9571

DB
Darleen B.
Henderson, NV
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Helpful people who listen and care.
That’s what I think of how Deborah helps and strives to do her job with excellence.
James H., Service Director from Henderson Hyundai Superstore responded on 02/13/2019

Thank you for the great feedback Darleen.

James Hantl
Service Director
702-565-9571

MA
Michael A.
Las Vegas, NV
2012 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Very good and fast service
I was in and out very quick
James H., Service Director from Henderson Hyundai Superstore responded on 02/12/2019

Thank you for the great feedback Michael.

James Hantl
Service Director
702-565-9571

Verified Customer
Henderson, NV
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Fast, efficient service
John was great!
James H., Service Director from Henderson Hyundai Superstore responded on 02/12/2019

Thank you for the great review.

James Hantl
Service Director
702-565-9571

MM
Michael M.
Henderson, NV
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Great Customer Service
Went to the Henderson store for the 1st time to have my Tucson serviced. I will tell you everyone was so nice and pleasant. They took great care of us and it was a wonderful experience
James H., Service Director from Henderson Hyundai Superstore responded on 02/12/2019

We greatly appreciate the nice feedback Michael.  Thank you.

James Hantl
Service Director
702-565-9571

TC
Thomas C.
Las Vegas, NV
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2019 Category: Service
Good people
Good people
James H., Service Director from Henderson Hyundai Superstore responded on 02/12/2019

Thank you for the nice review Thomas.

James Hantl
Service Director
702-565-9571

CV
Charles V.
Henderson, NV
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/11/2019 Category: Service
They helped
They did what they could to resolve the problem .
James H., Service Director from Henderson Hyundai Superstore responded on 02/12/2019

Thank you for the feedback Charles.  I apologize for the delay in receiving the transmission, and I hope all is well going forward.

James Hantl
Service Director
702-565-9571

Verified Customer
Henderson, NV
2011 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/11/2019 Category: Service
Car
Yes no maybe
James H., Service Director from Henderson Hyundai Superstore responded on 02/11/2019

Thank you for the feedback.  Typically washing a vehicle with aftermarket equipment is a challenge, but it can usually be done.  However, in your case the camera was loose and appeared to be not secured correctly to the vehicle.  We did not want to risk damaging your vehicle and/or the carwash by having it ripped off by the brushes.  I apologize for the inconvenience.  Please know that we are more than willing to wash your car any time, but we have to use good judgement for all parties involved.

James Hantl
Service Director
702-565-9571

VT
Victor T.
Henderson, NV
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Always Great Experience
Great customer service. I called in the morning for an oil change and they got me in that day. Easy to make an appointment. Everyone is always friendly and informative. John A. always keeps my car maintenance up to date and informs and explains to me what it needs. I always feel well taken care of. Thank you everyone!
James H., Service Director from Henderson Hyundai Superstore responded on 02/11/2019

We appreciate the nice feedback Victor, thank you.

James Hantl
Service Director
702-565-9571