Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

933 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


JM
JAMES M.
Allentown, PA
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2017
Hendricks are honest people
Hendricks scheduled car repairs within hours and then quickly resolved why I had no lights. Changed bulbs and I was set to go. Thanks to Hendricks for all the service our auto needs.

SH
Sean H.
Emmaus, PA
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2017 Category: Service
Sean said he was well satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

TP
Tyler P.
Allentown, PA
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2017 Category: Service
Tyler said the services provided by this business took a while, but he is happy with the results.
This review was collected via phone interview by Customer Research Inc.

SJ
Sandra J.
Allentown, PA
Subaru Legacy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2017 Category: Service
Sandra said she was very happy dealing with the staff and they did a very good job.
This review was collected via phone interview by Customer Research Inc.

MS
Mike S.
Mertztown, PA
Mercury Sable
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/18/2017 Category: Service
Spoke with Tracey. She said the staff was extremely heroic, courteous, efficient and friendly. They handled everything well with her heating problem. They made sure she was comfortable. They were able to diagnose and fix the trouble, all in one day. It was not as costly as estimated elsewhere. Her husband grew up with them. She will be returning.
This review was collected via phone interview by Customer Research Inc.

CB
Charles B.
Emmaus, PA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/14/2017 Category: Service
Charles said the service was excellent.
This review was collected via phone interview by Customer Research Inc.

JG
John G.
Emmaus, PA
Chevrolet Cavalier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2017
Consistent good service
New tires needed...two not four! Way...Overdue for oil change but this was identified. All taken care of before our first snow. Feeling safe!
No pressure business. Modern. Texted me when car ready. Staff very nice. I have not been disappointed. Well run business!

TC
Todd C.
Emmaus, PA
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2017 Category: Service
Todd said the service was good.
This review was collected via phone interview by Customer Research Inc.

DB
David B.
Tatamy, PA
Saab 9-5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/07/2017 Category: Service
David said this business was completely honest with him and he was very pleased with the service.
This review was collected via phone interview by Customer Research Inc.

DR
David R.
Allentown, PA
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2017 Category: Service
David said this business get the work done correctly the first time. He endorses this facility 100 percent. They are pleasant and it's a good experience all around. He is thoroughly pleased with them.
This review was collected via phone interview by Customer Research Inc.

SM
Seth M.
Macungie, PA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2017 Category: Service
Spoke with Christine. She said the service was great. The work was done quickly.
This review was collected via phone interview by Customer Research Inc.

RS
Rick S.
Allentown, PA
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/28/2017 Category: Service
Rick said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

PA
PHILLIP A.
Allentown, PA
Jaguar S-TYPE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2017
2003 Jaguar S Type R
As usual, Hendricks and Sons irons the wrinkles out of the typical scheduling problems associated with even a simple state inspection. As many of you know, that statement should not be taken lightly.

TC
Theresa C.
Allentown, PA
Dodge Durango
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/24/2017 Category: Service
Theresa said the prices were high and the business didn't accept payments.
This review was collected via phone interview by Customer Research Inc.
Hunter & Dan H. from Hendricks & Sons Auto Center responded on 11/26/2017

Theresea brought her vehicle in for state inspection as a first time customer.
The vehicle was a model year 2000 with 216,000  miles on it
The vehicle was in poor condition and needed a significant amount of work to meet the required standards for PA state inspection. Upon giving an estimate to do the work Theresa asked if she could make weekly payments to pay for the expense. We are a moderately priced shop that provides quality repairs and excellent customer service. We accept all regular forms of payment We do not however provide financing.


DM
Derek M.
Emmaus, PA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/22/2017 Category: Service
Derek said the staff always does a good job. They always do everything he asks them to do.
This review was collected via phone interview by Customer Research Inc.

CM
CATHY M.
Emmaus, PA
GMC Yukon XL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2017
Oil Change
Always friendly and honest!! L

AA
Ann A.
Allentown, PA
Kia Rio
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2017 Category: Service
Ann said she has had no problems. They've been very helpful and she wouldn't go anywhere else. She would like them to stay in business.
This review was collected via phone interview by Customer Research Inc.

RC
RANDALL C.
Allentown, PA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2017
Competent work
Everything is reviewed with you before the work is done.

GH
GERALD H.
Macungie, PA
Chevrolet Spark
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/12/2017
Disappointed with service
I set up my appointment a week in advance and yet when I commend you had the wrong size tires and I had to wait quite a while for them to come I was just appointed that
Hunter & Dan H. from Hendricks & Sons Auto Center responded on 11/14/2017

This was our fault the wrong tires were ordered.
We immediately had the right tires sent over unfortunately it did take a short while until the correct tires showed up at our shop.
Very sorry for the inconvenience.


AY
Amy Y.
Coopersburg, PA
Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2017 Category: Service
Amy said the staff were understanding about her situation.
This review was collected via phone interview by Customer Research Inc.