In response to Joe's complaint we would like to say that this was absolutely our mistake. We got a rush of customers all at once and all employees who were working in the front office overlooked Joe waiting patiently to be helped. We aplogize and will work harder to try and not let this happen again. We do perform motorcycle inspections by appointment. Inconsequentally Joe was two day early for his appointment which added to the confusion.
This explorer was bought from us in April of 2012. That was 2 years and 8 months ago. This is the first time we are hearing about any issues with the car. If there was a legitimate problem with the vehicle we would have been happy to try and correct the issue. This vehicle would have needed to be inspected twice since the purchase date. The vehicle has either been driven without state inspection (which is illegal) or the statement "them being the only ones that have inspected it" is false. It is unfair to give a business a poor review without giving them a chance to address a problem. It is also unreasonable to complain 2 years and 8 month after the purchase date. Additionally it is irresposible to make false or misleading statements about what really happened.