Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

490 Reviews

97% Would Recommend
Latest Review 4 days ago

Reviews


BF
Bernell F.
Minneapolis, MN
Ford Ranger
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/18/2018
Tonight I found that my headlight was burned out! Right after I had it in for service! I'm ticked.
You missed a very important detail right after the truck was in for servicing. I had not used the lights between the time I picked it up and this evening when I loaned it to my son. By that time you were closed and couldn't fix it.

You normally do better.

SL
Shawn L.
Elk River, MN
Saturn Outlook
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/20/2016 Category: Service
Shawn said this business did not solve his problem. His vehicle's battery needed to be replaced, so he had them put a new one in for $500. However, the problem was still there. He took his vehicle to another facility and they fixed his vehicle in less than an hour for far less. However, personally he found them to be fine, so he would recommend others to them in an emergency.
This review was collected via phone interview by Customer Research Inc.
Sandy C., Service Manager from Highway 10 Auto Care responded on 01/21/2016
Thank you Shawn for the opportunity to work with you on your vehicle needs. The costs to repair a vehicle with multiple problems can be overwelming. I encourgage you to give us another chance to help with your automotive repair needs, as I know we can certainly help you. Thanks again, Jim Lang

BK
Brian K.
Coon Rapids, MN
Saturn Ion 2
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/20/2015 Category: Service
Brian said the business told him the diagnostic would be 30 to 45 minutes but he was charged for a full hour.
This review was collected via phone interview by Customer Research Inc.
Sandy C., Service Manager from Highway 10 Auto Care responded on 12/31/2015
Brian sorry for the misunderstanding. Diagnostic changes are always quoted in dollars not in time. Thank you for the opportunity to professionaly diagnose your vehicle. Thanks again, Jim Lang

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