ReScore Reviews™ (3)
I apologize if you were somehow led to believe a 30k mile service would only cost $100 (half of what your bill was since you stated in your review that your bill was twice what was quoted). A synthetic oil change is $65 by itself as stated on the price board above the service counter (with no charge for labor); a tire rotation is $29.95, also as stated on the price board and your cabin filter cost $48 plus $43.96 in labor (since it is buried under various panels that must be removed first). The balance of that is taxes which is entirely up to the Commonwealth and I have no control over that. I remember talking to you on the phone on Saturday about bringing the car in on Monday and looking up the recommended items of service for 30k miles. I remember telling you over the phone that most of the service was "inspect", not replace, and that the replacement items were oil, oil filter, cabin filter and then rotate the tires. The whole list of other inspection items was gone through and accomplished no charge as part of the service, unlike what the dealer would have done. No mention of a battery or a charging system check request was written on the work order by you so of course we did not perform a battery or charging system check. Those electrical services are generally not required on only a 2 year old/30k mile car. I hope this clarifies things for you and can then reevaluate your review.
Customer did not request for tire rotation. I called her and explained to her tire rotation is not part of the oil change and we are sorry that we didn't ask if she needs tire rotation. She will bring her vehicle back to us for tire rotation.