Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

538 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
97% Would Recommend
Latest Review 2 days ago

Reviews


NG
Nancy G.
Reston, VA
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/26/2019
Back to Great Local Mechanic
So I had a bad experience the last time I visited this Exxon. Basically waited all day for them to fix my car only to find out they hadn’t done anything when I came to pick it up. Because this was the one and only time I’ve experienced less than great service, I decided to give them another try. So happy I did! Super fast, high quality service! Back to what I expected at this local garage. I guess everyone is entitled to a bd day once in a while.

EP
Erik P.
Reston, VA
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2019 Category: Service
Erik said he was satisfied with his service.
This review was collected via phone interview by Customer Research Inc.

DW
Dylan W.
Fairfax, VA
Ford Explorer Sport Trac
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/29/2019 Category: Service
Dylan said the service was fine. The employees were nice, straight forward and did a pretty good job. It was a little pricey, but he had no issues.
This review was collected via phone interview by Customer Research Inc.

KA
Kari A.
Reston, VA
Chrysler Sebring
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/22/2018 Category: Service
Kari said two of the doors on her vehicle's locks needed to be repaired and the dashboard lights have loose wires that did not get repaired. The lights work sometimes and look like they are on sometimes when they are not. She stated she sees how the mechanics would think that they were working.
This review was collected via phone interview by Customer Research Inc.

TB
Thomas B.
Reston, VA
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/29/2018 Category: Service
Thomas said they seemed to have pretty good prices and the service was done pretty fast.
This review was collected via phone interview by Customer Research Inc.

NS
Nathan S.
Reston, VA
Kia Sedona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2018 Category: Service
Nathan said he had a good experience with the business.
This review was collected via phone interview by Customer Research Inc.

AD
Andrew D.
Reston, VA
Honda Accord Cpe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/25/2018 Category: Service
Andrew said the business's service was good but there was a longer wait time than he was told.
This review was collected via phone interview by Customer Research Inc.

AR
Anthony r.
Reston, VA
Honda Civic Sdn
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2018 Category: Service
Anthony said they did a good job, but it took longer than he expected and he had to wait two hours to get his vehicle back.
This review was collected via phone interview by Customer Research Inc.

RB
Rajiv B.
Reston, VA
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2018 Category: Service
Rajiv said his experience was very good.
This review was collected via phone interview by Customer Research Inc.

AG
Angela G.
Reston, VA
GMC Jimmy
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/14/2018 Category: Service
Angela said it was more than she expected to pay but it was very fast and good service.
This review was collected via phone interview by Customer Research Inc.

JS
Jesse S.
Reston, VA
Ford Police Interceptor
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2018 Category: Service
Jesse said the mechanic did a good job. However, the parking is ridiculous because it seems like the management is desperate to expand and there is about 20 yards of grass where they should be working on.
This review was collected via phone interview by Customer Research Inc.

NB
Noha B.
Herndon, VA
Chevrolet Suburban
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/16/2018 Category: Service
Noha said her overall was experience was very good, but the service was expensive.
This review was collected via phone interview by Customer Research Inc.

CC
Carol C.
Reston, VA
Nissan Sentra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/26/2018
2009 Nissan Sentra
Hunter's Woods Exxon did a good job diagnosing my Nissan. I'm sure had I taken it to a Nissan dealership, it would have been much more expensive. Thank you.

MK
Mihail K.
Reston, VA
Mazda Mazda3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/25/2018 Category: Service
Mihail said he didn't have any issues.
This review was collected via phone interview by Customer Research Inc.

ST
Stephanie T.
Reston, VA
Ford Aerostar Wagon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2018 Category: Service
Stephanie said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

YA
Yayloyan A.
Reston, VA
Toyota Highlander
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/29/2017 Category: Service
Spoke with Vardan. He said the service this business provided was very good.
This review was collected via phone interview by Customer Research Inc.

RM
Robert M.
Reston, VA
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/22/2017 Category: Service
Robert said the problem was fixed. It just took a little while to get it done.
This review was collected via phone interview by Customer Research Inc.

SH
Shi H.
Oakton, VA
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/21/2017 Category: Service
Shi said the service is no good. The technicians informed them that they could do the inspection right away and the oil change would have to wait. The technicians were not able to work on the vehicle for a while. The personnel did not want them to wait at the business. She called her daughter for a ride. Once they left the facility they received a call about 40 minutes later stating that the vehicle was ready. They are an older couple and it would have been better if they could have waited at the facility. The customer service could have been better.
This review was collected via phone interview by Customer Research Inc.

AL
Aaron L.
Reston, VA
Acura MDX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/14/2017 Category: Service
Aaron said the business was a good experience.
This review was collected via phone interview by Customer Research Inc.

SR
Srikanth R.
Herndon, VA
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/23/2017 Category: Service
Srikanth said the experience was good. The staff were very professional and they did the job in a reasonable time. They answered all of his questions.
This review was collected via phone interview by Customer Research Inc.