I I scheduled an appointment several days in advance. I have never been to this dealership before so I pulled in to the service driveway and seeing workers pulling back cars for service I waited for someone to come and see what I was there for. After 15 minutes I walked around looking for the service desk. I waited at the service desk for about 5+ more minutes before I was helped. I was told that an oil change would take about 1 ½ hours to do. I got there before my appointment time of 9:30 but wasn’t out of there till just before noon, over two and a half hours. I will say that the staff was friendly and courteous. My problem was being able to get an oil change during my split shift of 3 hours and still have time for something else. If I was advised beforehand about the check in procedures I could have saved a lot of lost time. I choose not to have the car washed ( which is a nice feature the dealership offers) to save the much needed time.I would think if you have a set appointment time, the car should be taken back for service quickly and at the most maybe take an hour to do an oil change. I will do one more oil change there and see what the time frame is. I put a lot of miles on the car and need several oil changes a year and wait time is important.