Hyundai of Anderson is staffed with expert technicians who provide quality Hyundai repair and maintenance.Hyundai of Anderson is staffed with expert technicians who provide quality Hyundai repair and maintenance.
On June 29th I was on my way to a final family reunion, all my Brake warning Lights came on , i turned around after traveling 50 mile and came home. My family ( Hyundai Family) called your dealership and set me up appointment through Exzekil . Appt was 1pm which I arrived to get the car diagnosed, my car set there in front of me for over an hour before the technician took my car back. a 1/2 hour later the receptionist and a supervisor went outside with a customer and 10 mins later the technician walked back inside looking for them. he went outside where another 5 minutes passerby as they all walked back inside , they continued to whisper among themselves and right away I knew something was up. That was confirmed to me when the receptionist gave me a strange look as she smirk typing up my report and called me to desk. She informed me the my Electronic Brake Acuator was shot and it would be $3000 to repair, on top of that they charged me $180 with tax $215. I took car back and decided to look at my oprtions. I took the car for a second opinion where there cost to diagnose the car on their computer was $20 plus they took it for a ride as it should be done correctly to read which tire/tires might have a bad speed sensor. They discovered that my left front drivers side speed sensor was out of alignment which they repaired and refused to charge me anything. I was livid when their cost was 10 times less then what you charged . On top of that , I never made my reunion. I began to research and read your reviews and discovered technicians make a commission the more money they make the dealership. This same car used to be my mother's where she took it into a dealership because her mirror was not showing the direction of travel , there told her that she needed to get a new mirror at the cost of $180 . I went on youtube and learned that if you press and hold two buttons , the mirror would reset which it did. As I stated earlier , we have 3 Hyundias in our family , after a discussion about the dishonesty and the recalls which one of us was not notified until the Santa Fe caught fire we have decided no more. Charging me 10 times what other people can do and do it properly is outrageous. I have also decided to right a complaint to the Consumer Department of South Carolina and i tried to place it of the BBB website which was down. I am planning on sharing my story on Social Media and state more facts I have found along the way . There is too much greed and dishonesty happening in this world and doing business this way calls into question what you condone.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
