Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

4025 Reviews

ReScore Reviews™ (154)

ReScore
Overall Rating 4.6168836/5Overall Rating 4.6168836/5Overall Rating 4.6168836/5Overall Rating 4.6168836/5rating 4.6168836
Original
Overall Rating 2.2402637/5Overall Rating 2.2402637/5rating 2.2402637rating 2.2402637rating 2.2402637
97% Would Recommend
100% Business Response
Latest Review about 5 hours ago

Reviews


KK
Kenneth K.
2015 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2016 Category: Service
THE personal
Caring, Kind, Professional

AD
Anthony D.
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2016 Category: Service
Cooperative & Competent Dealership
Never a problem in making an appointment for service, especially when a problem occurs with the automobile. Customer service is excellent from the people who sign you in, to the complimentary shuttle, to the actual workmanship on the car.

CS
Connie S.
Middleburg, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2019 Category: Service
Service Department
Excellent service started with a phone call to the service department where a professional answered my questions, and scheduled a repair date.
When I arrived at the appointed time, I was met by a service technician who welcomed me and explained the procedure needed. Pointed me to the waiting lounge for fresh coffee and cookies. Warranty repair was made in under an hour, my car washed and vacuumed, and I was on my home. Thank you Roger & Mark!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 10/21/2019

Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Saint Augustine, FL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/18/2019 Category: Service
Too Long
Everything was great except that, even with an appointment, it took 1 hour and 40 minutes to get my oil and filter changed. It's almost as if they overbook their shop.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 10/18/2019


 Thank you for sharing your service experience with us and our apologies for the extra time needed to complete your service.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

AT
Amron T.
Palm Coast, FL
2011 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/18/2019 Category: Service
Convenient
Nearby, know the car, easy in and out.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 10/18/2019

 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

SP
Sayra P.
St. Augustine, FL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2019 Category: Service
Good Job,
Great...all you said you would do,
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 10/18/2019

 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
St. Augustine, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2019 Category: Service
routine oil change
good job
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 10/16/2019

 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JD
Jacob D.
Jacksonville, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2019 Category: Service
Excellent Customer Service
Personnel friendly and ready to help.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 10/16/2019


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

WM
Wilbert M.
Palatka, FL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Roger is wonderful
I met a new employee at the dealership and he’s a great guy 😊 Mr. J. I hope to send some folk your way.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 10/16/2019


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JL
Jim L.
St. Augustine, FL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
Jlewis3815
I’ve never been dissatisfied. Friendly, fast and professional.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 10/14/2019

 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JU
Joseph U.
Palm Coast, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2019 Category: Service
Oil change
Minor adjustments went well in a reasonable amount of time.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 10/14/2019

 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

EH
Edwin H.
Palm Coast, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
According to Hoyle
Friendly and courteous personnel. Prompt attention. Comfortable experience.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 10/11/2019


Thank you for sharing your service experience with us and your long time loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Saint Augustine, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/09/2019 Category: Service
Good service
This one was a little longer than expected but the repair was quality!!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 10/10/2019


 Thank you for sharing your service experience with us and the continued loyalty to Hyundai of St Augustine. Our apologies for the amount of time needed to repair your window, as it is not a quick fix.  We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Saint Augustine, FL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2019 Category: Service
Good service
Quick service. Easy to schedule.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/08/2019 Category: Service
They forgot to rotate the tires.
Took Santa Fe in for an oil change and tire rotation. They did not rotate the tires! Now, another appointment, trip over there and wait will be necessary.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 10/09/2019


 Thank you for sharing your service experience with us and our apologies for the miscommunication. The technician advised your service consultant that the tires did not need rotating at this time due to wear and keeping the best tires on the front. Again, our apologies this was not mentioned to you. Roger will be following up with you shortly. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 10/11/2019


 Thank you for taking the time to speak with Roger today. We greatly appreciate your feedback. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

BL
Barbara L.
Palm Coast, FL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019 Category: Service
Servt
Everyone was so nice and so friendly.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 10/07/2019


 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

RQ
Ray Q.
Saint Augustine, FL
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/07/2019 Category: Service
Best Service
Received notification that service was due. I was greeted on arrival and service began promptly. The service advisor reviewed the results and ensured my car was washed and vacuumed. I could not ask for more. Great job!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 10/07/2019


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JD
Jacob D.
Jacksonville, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2019 Category: Service
Excellent Customer Service
Employees are very friendly and ready to assist in a timely manner.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 10/07/2019


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JM
Juan M.
Palm Coast, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2019 Category: Service
Great people.
The service was great.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 10/07/2019

 We appreciate you sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

CW
Carol W.
Saint Augustine, FL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2019 Category: Service
5 STAR!
Great service and super friendly!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 10/07/2019


 We appreciate you sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Kissimmee, FL
2019 Hyundai Santa Fe Xl
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019 Category: Service
Educator
Customer service
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 10/07/2019


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"