Hyundai of St. Augustine

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904-797-7800
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Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(4,555 Reviews)
5 star
83%
4 star
10%
3 star
2%
2 star
1%
1 star
1%

ReScore Reviews™ (246)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
97% Would Recommend
100% Business Response
Latest Review 9 days ago

Reviews

JM
James M.
Palm Coast, FL
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021 Category: Service
My Santa Fe service
First, it is close to where I live. I like the service website a lot. It is very easy to schedule your service. They took my vehicle in right on schedule and did the oil change and other required maintenance in a short period of time. All personal were very friendly.
Recommended
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/26/2021

We sincerely appreciate you taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
PP
Pauline P.
St. Augustine, FL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021 Category: Service
Service Representative
I appreciate the friendly and professional manner of my service representative, Danny Perez. He explains what services my vehicle needs and the time needed to perform service.
Recommended
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/26/2021

We sincerely appreciate you taking the time to share your service experience with us and your kind words. Danny and our  service team are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
GW
George W.
Palm Coast, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2021 Category: Service
Great service
Service department always takes care of customers. They go out of their way to make sure that the customer is satisfied.
Recommended
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/23/2021

 Thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
TM
Tracey M.
Saint Augustine, FL
2013 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021 Category: Service
Roger and the rest of the staff are just so friendly, helpful, but don’t try to pressure me into buying services I don’t need!
Excellent staff.
Recommended
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/20/2021

 We sincerely appreciate you taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Verified Customer
Ponte Vedra, FL
2019 Hyundai Santa Fe
Verified Customer
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2021 Category: Service
Great Service
The Service was great, all items needed was done in a timely fashion.
Recommended
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/19/2021 Category: Service
Could.have been better
They have a problem with making appointments. It failed once when called the dealer and made appointment, arrived and told I did not have an appointment. The second time I made appointment on line received a date and time, it was confirmed. Then got another notice this time the time was different. When called to dealership they had not record of my appointment. Called the supervisor for service department and he got me an appointment.
Recommended
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/20/2021

 Thank you for taking the time to share your service experience with us and for bringing this to our attention. Our sincere apologies for any inconvenience this may have caused and we have reached out to our reservation company for answers. Justin, your service consultant will be following up with you as we are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
RM
Ramon M.
St. Augustine, FL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/13/2021 Category: Service
Redemption
I scheduled a parts recall service appointment and they didn't have the part available. They did find the part the next available day and called me in and squeezed me in and changed the part. They also filled up my gas tank for my inconvenience. Definitely made me happy because they went out of their way to fix the situation.
Recommended
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/13/2021

 Thank you for taking the time to share your service experience with us. We are committed to keeping you safe and exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
CV
Camilo V.
Jacksonville, FL
2009 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2021 Category: Service
Nice place. Should have more free amenities.
Although I gave it a 5 star rating, the place needs a few minor improvements.
Recommended
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/12/2021

  We sincerely appreciate you taking the time to share your service experience and candid feedback with us. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Verified Customer
Saint Augustine, FL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2021 Category: Service
oil change
.....
Recommended
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/09/2021

 Thank you for sharing your service experience with us and the 5 star rating. Our service team is committed to keeping you safe while exceeding your expectations. 



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
CL
Christopher L.
Palm Coast, FL
2020 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021 Category: Service
Great product, service and sales
Most of all they are trustworthy. Service is always prompt and thorough. NO BS sales is great.
Recommended
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/07/2021

 We sincerely appreciate you taking the time to share our experiences with us and your kind words. We are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Verified Customer
Interlachen, FL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2021 Category: Service
Very Impressed!
I had a wonderful experience at Hyundai in St. Augustine! My service advisor Roger was great! He returned my call about scheduling was the first gold star! Next he arranged for me to be shuttled to my job. I had the most wonderful man to shuttle me to and from work. He was very polite and kind. I regret that I didnt get his name! Roger called me a short time later to let me know they had already started working on my car and explained the service teams recommendations ONE HOUR early! They completed the job before my original appointment start time! No pressure at all to upgrade or for add ons that typically happen. Also my car has 175,000, so I was fully expecting the spiel about trading in my car and to try sell me a new one. Not one single word about it! YAY! Check out was smooth and quick. Overall a delightful, easy experience. I will definitely come here from now on! :)
Recommended
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/07/2021

 Thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
EA
Elisa A.
Palm Coast, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2021 Category: Service
Friendly and efficient.
The service was friendly and efficient. My car was handled with care in a sufficient manner.
Recommended
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/06/2021

 Thank you for sharing your service experience with us and the 5 star rating. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JW
James W.
Ponte Vedra Beach, FL
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2021 Category: Service
Great people
My favorite service department ever.
Recommended
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/05/2021

 We thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
NC
Nathaniel C.
Saint Augustine, FL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/05/2021 Category: Service
great service
great service
Recommended
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/05/2021

 We greatly appreciate you taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
TG
Thomas G.
Saint Augustine, FL
2020 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/04/2021 Category: Service
Hyundai of St. Augustine = Exceptional Dealership
Nearing 70 y/o so I have done business with many car dealerships in numerous different cities and Hyundai of St. Augustine is by far the best car dealership I have ever encountered. Starting with New Car Sales, they are not pushy and listen to what your objectives are in purchasing a new car and their prices are very competitive with other dealerships and they don't load new cars up with dealer add-ons like paint and/or fabric protection, pin strips and things like that.

The finance people are very professional and do not aggressively push extended warranty or service packages.

The service department is great and everyone from the Service Manager, Service Advisors and Service Technicians are very professional and helpful and are very clear as to what service and/or repairs are going to cost and their service prices are very competitive with independent auto repair shops.

No dealership is perfect but after many new cars this is the best one I have done business with.
Recommended
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/05/2021

 We greatly appreciate you taking the time to share your experiences with us and your kind words. Our dealership teams are committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Verified Customer
Palm Coast, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/02/2021 Category: Service
Service aDepartment
Good Service Advisor Timely return of car
after car servicing and car wash.
Recommended
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/02/2021

Thank you for taking the time to share your service experience with us. Our service team is committed to keeping you safe while exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"