Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

3929 Reviews

ReScore Reviews™ (147)

ReScore
Overall Rating 4.6054431/5Overall Rating 4.6054431/5Overall Rating 4.6054431/5Overall Rating 4.6054431/5rating 4.6054431
Original
Overall Rating 2.2328774/5Overall Rating 2.2328774/5rating 2.2328774rating 2.2328774rating 2.2328774
97% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


KW
Kathy W.
Palatka, FL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Service met expectations.
Service met expectations.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/11/2019


 We appreciate you taking the time to share your service experience with us and the 5 star rating.
We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Palm Coast, FL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Professional
Professional.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/11/2019


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

WF
Warren F.
Palm Coast, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Great service dept
Thank you to the service dept. Such great folks
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/10/2019


 We appreciate you taking the time to share your service experience with us and the 5 star rating.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
St. Augustine, FL
2011 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
car alarm purchase and programming
Some one (Justin) cared about my review enough to contact me. Wonderful feeling for me.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/10/2019 Category: Service
Alarm remote replacement
Great.. Nice people
Not so great... Too slow
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/10/2019


  Thank you for taking the time to share your service experience with us. Our sincere apologies for the amount of time needed to complete your service. Justin, your service consultant will be following up with you shortly. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/12/2019


 We appreciate you speaking with Justin and taking the time to bring this to our attention.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

RS
Rick S.
Orange Park, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Roger
Roger was GREAT.... worked me in quickly for an oil change and tire rotation.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/10/2019


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

PM
Paula M.
Saint Augustine, FL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Service Department
Everyone in Service is professional courteous and provides outstanding service.
CHERYL B. from Hyundai of St. Augustine responded on 07/10/2019

Thank you for sharing your service experience with us 
and for the 5 star rating.

LC
Lance C.
Saint Augustine, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Prompt polite service
my car was brought in before its scheduled time and I was out the door and less time than they said it would take to complete the warranty work absolute five star performance by St Augustine Hyundai
CHERYL B. from Hyundai of St. Augustine responded on 07/10/2019

Thank you for sharing your service expereince with us 
and for the 5 star rating.
We look forward to your next visit 

EA
Elizabeth A.
Saint Augustine, FL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Tucson owner
The service.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/09/2019


 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JE
Jennifer E.
St. Augustine, FL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
The service is excellent
Justin was fantastic, he gave me great service and was very honest with me about my tires and alignment. He even had my car washed for me and believe me it needed it! Roger is amazing too, he's always very helpful and never rushes me when I ask a million questions.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/09/2019


 Thank you for taking the time to share your kind words with us about your service experiences with us. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

MB
Michael B.
St. Augustine, FL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2019 Category: Service
Service experience
Had to have a new FOB for my Elantra. Setup was quick & easy
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/08/2019


 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Palm Coast, FL
2013 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
great service
great service
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/08/2019


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

IG
Irmgard G.
Palatka, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Great Service
Efficient, reasonable, thorough, and a free car wash!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/05/2019


 We appreciate you taking the time to share your service experience with us and your loyalty to Hyundai of St. Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

MG
Mary G.
East Palatka, FL
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Courteous reps, fast service.
A++.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/05/2019


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
St. Augustine, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Great service
Appointment was for routine periodic service (Sonata has over 53,000 miles). Technician identified unnoticed problem with trump latch. Hyundai of St. Augustine replaced the part as warranty item - no charge! GREAT SERVICE AND INTEGRITY!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/05/2019


 We thank you for taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Saint Augustine, FL
2015 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2019 Category: Service
Eagerness to please
Eagerness to please
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/05/2019


 Thank you for sharing your service experience with us. Please let us know how we can earn a 5 star rating on your next visit. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Saint Augustine, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Nice job
Quick efficient service
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/05/2019

 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

AW
Aileen W.
Saint Augustine, FL
2010 Hyundai Elantra Touring
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
Honest, Friendly, Competent Dealer
Been with St Augustine Hyundai since 2005 when I took my 1996 Elantra for Service. Always honest, competent friendly service. Bought my 2010 Elantra Touring car in 2011. Always great service.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/05/2019

 Thank you for taking the time to share your kind words with us and continued loyalty to Hyundai of St Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Saint Augustine, FL
2013 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/04/2019 Category: Service
Service
I recently had my Santa Fe serviced and also had a problem with the window washer pump. The only problem with my visit is that I have to go back because they had to order the part. They didn't have it in stock. I was disappointed knowing that I now have to go back to have that fixed. Would have been nice to have everything done in one trip.
Want to thank Danny for all his help and information regarding my service.
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/05/2019


Thank you for taking the time to share your service experience with us. We stock common parts but unfortunately we are unable to stock every part. We appreciate you bringing this to our attention and will have our parts manager check into stocking the washer pumps. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Saint Augustine, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
Excellent
In and out quickly with a smile
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/05/2019


 Thank you for sharing your service experience with us and continued loyalty to Hyundai of St. Augustine. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Verified Customer
Saint Johns, FL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019 Category: Service
Recall
Always great!
JOE K., SERVICE DIRECTOR from Hyundai of St. Augustine responded on 07/05/2019

 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"