Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

1206 Reviews

100% Would Recommend
Latest Review 1 day ago

Reviews


EF
Emily F.
Groton, MA
Toyota Camry
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/10/2018 Category: Service
Emily said she has had to go back to the business a few times to try to resolve the same issue.
This review was collected via phone interview by Customer Research Inc.

CP
Cathy P.
Canton, MA
Chevrolet Malibu
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/22/2017 Category: Service
Cathy said the service was too expensive.
This review was collected via phone interview by Customer Research Inc.

MD
Mike D.
Massachusetts
Jeep Grand Cherokee
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/08/2016 Category: Service
Mike said this business was very kind to get his vehicle in as quickly as they did. He was told they were absolutely positive the issue with his vehicle was the computer. When he heard the words, they were positive. He told them not to complete the repairs and took his vehicle to the dealership. They told him the facility was on the right track but the diagnoses they gave him was false. It was an electric issue cause by a bad ground. He is thankful he did not have them complete the repairs because it would have caused problems on both ends.
This review was collected via phone interview by Customer Research Inc.

DW
DEBRA W.
Stoughton, MA
Toyota Highlander
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/03/2015
Customer service, time, price
Outstanding service as always!

JF
Jim F.
Canton, MA
Kia Sorento
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/02/2014 Category: Service
Jim said he received an estimate for tires, which was too expensive.
This review was collected via phone interview by Customer Research Inc.

AC
Andrea C.
Ford Taurus
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/13/2014 Category: Service
Andrea said she had to go back to this business because they did not complete the work on her vehicle. She chose not to elaborate
This review was collected via phone interview by Customer Research Inc.

JM
Jessica M.
Massachusetts
Nissan Xterra
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/25/2014 Category: Service
Jessica said the staff was very nice and helpful. The check engine light came back on, so she had to take the vehicle back a second time. The business performed another diagnosis and found additional services that need to be performed. She is waiting for someone from the business to contact her to address the issues.
This review was collected via phone interview by Customer Research Inc.

KA
Karl A.
Stoughton, MA
Honda Civic
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/06/2013 Category: Service
Karl said this is a local business and it is a bit expensive.
This review was collected via phone interview by Customer Research Inc.

TS
THELEASE S.
Stoughton, MA
Lexus ES 300
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/05/2013
The location is very convenient.
I went in for an oil change, as I have done many times before, with other maintenance problem, all were handled and I was satisfied with the work. What made Island Street stand out was a car wash. This was not done, and the prices for an oil change went up. I was disappointed.