Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

258 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5rating 4.5
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
98% Would Recommend
Latest Review 10 months ago

Reviews


SL
Steve L.
Warwick, RI
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/18/2018
Done with this place....
Ouch, hit or miss with this place. After five years of pretty good service. Had AC looked and was told it was the condenser. Had it fixed and then the AC stopped working, oops it is the compressor. They replaced it (free of charge) then oops, the AC stopped working. Also had both axles replaced and the car drove wobbly after the repair. Brought car back and they fixed the AC and replaced both axles (free). Drove the car off the lot, a little wobbly but better and of course the AC stopped working on the way home. OK so maybe a total of 6 days and $2000+ and I have a car that drives a little wobbly during initial acceleration and no AC. I did bring it right back and demanded that my car be fixed a ready in the morning and said if they can't do it I'll bring it somewhere else. I guess that was the wrong thing to say....one of the managers told me to get the car off the lot before he calls the police. Wow, because I said I would bring it somewhere else. I made an appointment at another shop and the first thing the supervisor said was there is an issue with the after market right axles on my make of car and will cause the car to drive wobbly during initial acceleration....

AS
Andrea S.
Warwick, RI
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/30/2016
Valve cleaning/diagnostic
Took car Friday for diagnostics and they said they wanted to keep it for Saturday to start car cold. They are usually closed Saturdays but would be working this Saturday . It's 6:30 pm Saturday and no call and no answer when I call. Not happy right now - need car for work Monday!

AW
Annie W.
Warwick, RI
Land Rover Discovery
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/16/2016 Category: Service
Annie said she saw an advertisement on Angie's list, the estimate was listed as free, if they had to do work they would take 10 percent off. They checked it out, and they informed her that it was not worth putting the money into the vehicle because of the rust. He offered her $300 to $400 for the vehicle, but someone else came along and offered her $2000 for the vehicle as is. She went to pick up her vehicle and since someone else is buying it from her, he mentioned to her how the vehicle could be fixed even after he told her it was not worth it to fix. He told her the charge was $45.00 with 10 percent off the cost would be $40.00, when she got home and looked over the paperwork and the receipt she noticed a charge of $50.00. This was supposed to be free according to Angie's list. She has not contacted the business regarding this, she does not want anything to do with them. She stated she was taken advantage of.
This review was collected via phone interview by Customer Research Inc.
Joe H. from J & S Auto Repair responded on 01/19/2016

Annie, We Try our Best to Honest and Communicate clearly. Sometimes there is a miiscommunication . I Think That is what happend In This Case.  Pease call or stop in and We will Refund The whole Amount. 

Joseph Hoyle 
J&S Auto Repair

RF
Rodney F.
Fall River, MA
Scion tC
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/10/2015 Category: Service
Rodney said this business did not do the work he requested. His fiance brought in his vehicle to have the air conditioning repaired. When she picked it up, they told her they could not fix the air conditioning because it would cost an extra $900. She refused to pay for the service because they did not fix the air conditioning. The staff member she was dealing with crumpled up her recite, threw it at her face, and her told her to get out.
This review was collected via phone interview by Customer Research Inc.
Joe H. from J & S Auto Repair responded on 08/18/2015

Rodney, We At J&S Are Truly Sorry You are not satisfied with the service You Purchased from Groupon . We completed the service As described on your purchase voucher from groupon. However Your vehicle required more repairs than what the voucher coverd. You Where offerd a refund . We will look further into the Employee and Take corrective action.

Joseph Hoyle 
J&S Auto Repair