Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

135 Reviews

99% Would Recommend
94% Business Response
Latest Review 5 months ago

Reviews


HT
HORACE T.
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/01/2018
Great service
Friendly and service is my best reason no more needs said
Marlene S. from J. S. Auto Repair responded on 04/02/2018

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS & LOYALTY. MARLENE.


KL
KELLY L.
Lithonia, GA
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2018
Prompt service
Good service and great prices
Marlene S. from J. S. Auto Repair responded on 04/02/2018

THANK YOU FOR YOUR REVIEW WE GREATLY APPRECIATE YOUR BUSINESS LOYALTY & YOUR REFERRALS. MARLENE.


CL
Charles L.
Stone Mountain, GA
Volvo S80
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018 Category: Service
Charles said the staff did well, but the price was a little more than he expected.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 04/02/2018

TANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS.MARLENE.


SO
Shikina O.
Lithonia, GA
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2018 Category: Service
Shikina said they responded to all her calls, they were quick, and the prices were good.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 03/26/2018

thank you for your review.we greatly appreciate your business. marlene.


TC
Tabatha C.
Lithonia, GA
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Tabatha said the staff were really good.
This review was collected via phone interview by Customer Research Inc.

DR
Donald R.
Lithonia, GA
Chevrolet Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2018 Category: Service
Donald said the service was good. The business is loyal and the staff was courteous.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 03/06/2018

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS & LOYALTY. YOU HAVE BEEN WITH US FOR SOME TIME NOW & WE WILL CONTINUE TO GIVE YOU GREAT SERVICE. MARLENE.


RG
Roger G.
Tucker, GA
Ford Cutaway
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2018 Category: Service
Roger said the business got on the job pretty quickly and it was fair with the price.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 03/06/2018

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


MT
Melody T.
Lithonia, GA
Chevrolet Sonic
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/22/2018 Category: Service
Melody said she kept having problems with this facility. She had to return several times. The staff installed a new alternator, but she had to return, and pay for towing, after her first service visit. They installed another alternator. She said she then brought her vehicle to another facility for a diagnosis, where they found the second alternator was defective. She returned a third time and showed them the printed diagnosis. The staff installed a third alternator. She said it was a great inconvenience for her to have to go back and forth many times, as well as having to go without a vehicle for a while.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 02/23/2018

I DO APOLOGIZE THAT YOU HAD TO GO THROUGH ALL THAT. WE DO NOT MAKE THE PARTS. SO UNFORTUNATELY ALL THOSE ALTERNATORS ARE BAD WHICH IS A MANUFACTURER DEFECT. YOU SHOULD GET YOUR MONEY BACK FOR TOWING UNDER YOUR WARRANTY. I ALSO LET YOU USE MY PERSONAL VEHICLE THE LAST TIME. I DO NOT FEEL YOUR REVIEW IS FAIR TO US SINCE WE HAVE NO CONTROL OVER THE PARTS. WE WERE JUST AS UPSET AS YOU WERE & DID EVERYTHING I COULD TO MAKE IT RIGHT INCLUDING A DISCOUNT. MARLENE.


MA
Mark A.
Lithonia, GA
Acura MDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2018 Category: Service
Mark said the business provided perfect service.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 02/24/2018

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


DR
Dwight R.
Stone Mountain, GA
Nissan Maxima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2018 Category: Service
Dwight said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 01/18/2018

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


TB
Todd B.
Lithonia, GA
Nissan Armada
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/10/2018 Category: Service
Todd said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 01/13/2018

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


MG
Miah G.
Scottdale, GA
GMC Envoy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2018 Category: Service
Miah said the business did a good job. Everyone was very nice and friendly.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 01/13/2018

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


HT
HORACE T.
Chevrolet Suburban
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2018
Service and work plus there attitude
They complete work in a timely manner
Marlene S. from J. S. Auto Repair responded on 01/05/2018

THANK YOU FOR YOUR REVIEW. WE GREATLY PPRECIATE YOUR BUSINESS. MARLENE.


EW
EDITH W.
Covington, GA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/30/2017
Excellent customer service!!!!
We have been using this auto shop for years and we are very pleased with the service we receive. Marlene is the best!!!!!!
Marlene S. from J. S. Auto Repair responded on 01/02/2018

THANK YOU SO MUCH FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


ES
Eric S.
Lithonia, GA
Ford Explorer Sport Trac
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2017 Category: Service
Eric said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 12/22/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


MP
Michael P.
Lithonia, GA
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/13/2017 Category: Service
Michael said the staff gets the job done. They're pleasant and they fixed everything. Everything went well and he's grateful.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 12/22/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


PC
Paul C.
Georgia
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2017 Category: Service
Paul said the service was great. The staff was friendly and the cost was reasonable.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 11/25/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


MH
Malcolm H.
Georgia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2017 Category: Service
Malcom said this business provided great customer service.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 11/06/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


DB
Douglas B.
Lithonia, GA
Toyota Sequoia
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2017 Category: Service
Douglas said this business is professional and timely.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 11/15/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


SH
Shondell H.
Lithonia, GA
Chevrolet Blazer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/28/2017 Category: Service
Shondell said she would recommend them.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 11/15/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


Displaying Review 1 - 20 of 135 in total