Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

135 Reviews

99% Would Recommend
94% Business Response
Latest Review 8 months ago

Reviews


CM
Cody M.
Lithonia, GA
Mitsubishi Galant
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2017 Category: Service
Cody said he loves this business. They service 3 vehicles for him.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 10/18/2017

THANK YOU SO MUCH FOR YOUR REVIEW. WE LOVE HAVING YOU AS OUR CUSTOMER. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


GW
Gerry W.
Covington, GA
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2017 Category: Service
Gerry said this business was perfect.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 09/25/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


DO
Diana O.
Lithonia, GA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2017 Category: Service
Diana said this business got her vehicle done in a timely manner. They kept her updated and they were trustworthy.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 09/01/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE


CR
Ceton R.
Lithonia, GA
Chevrolet Avalanche
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2017 Category: Service
Ceton said they were very good.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 09/07/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


DR
Donald R.
Lithonia, GA
Chevrolet Colorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2017 Category: Service
Donald said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 09/25/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS & YOU BEING SUCH A LOYAL CUSTOMER. MARLENE.


CC
Catherine C.
Stone Mountain, GA
Honda Civic Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2017 Category: Service
Catherine said her vehicle was fixed and she really appreciated that. She will be in sometime next week to have her axle put on.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 08/21/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


SL
Samuel L.
Lithonia, GA
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2017 Category: Service
Samuel said this business is fine and he has been with the business since they opened. Everything is good. The staff have treated him right for the last 11 years.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 08/25/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. YOU ARE LIKE FAMILY TO US & WE WILL ALWAYS DO OUR BEST FOR OUR USTOMERS. MARLENE.


EW
Eugene W.
Homestead, FL
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2017 Category: Service
Eugene said everything was A-okay. It was fine.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 09/19/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


MN
Mona N.
Lithonia, GA
Cadillac SRX
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/15/2017 Category: Service
Mona said the business was very friendly. She said a young lady came out to greet her. However, she had to take her vehicle back to the business because her vehicle kept wobbling. They said she needed wheel bearings but it turned out to be the rotors. She also said there was grease on her leather seats that she had to clean off.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 08/21/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. I DO APOLOGIZE ABOUT THE GREASE. WE TRY TO BE VERY CLEAN WITH THE VEHICLES. MARLENE.


MA
Mark A.
Lithonia, GA
Acura MDX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/30/2017 Category: Service
Mark said he took his own oil and the labor was expensive. He thought it would be a little less since he purchased his own oil.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 09/19/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. WE HAD TO RAISE THE PRICE A LITTLE FOR THE OIL CHANGE BECAUSE WE NOW HAVE TO PAY FOR OIL & FILTER DISPOSAL. AS WHERE IN THE PAST WE DID NOT. I HOPE YOU UNDERSTAND. MARLENE.


WB
WILLIAM B.
Stone Mountain, GA
Mercedes-Benz C230
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2017
2002 Mercedes C230
Johnny and his wife always take care of me and my family cars. I don't have to worry about his craftsmanship or price gauging and I know it will be done right
Marlene S. from J. S. Auto Repair responded on 07/27/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. WE WILL ALWAYS STRIVE TO DO OUR BEST. MARLENE.


FG
Frank G.
Georgia
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2017 Category: Service
Frank said the business told him what the problem was and what needed to be done. They saved him money.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 07/27/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. I AM GLAD WE WERE ABLE TO SAVE YOU MONEY. MARLENE.


JK
Johnnie K.
Georgia
Nissan Murano
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2017 Category: Service
Johnnie said this business does good work, but he has to take his vehicle back.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 07/24/2017

tTHANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS.SOMETIMES WE DO NOT SEE EVERYTHING ON THE FIRST TIME, BUT WE ALWAYS MAKE IT RIGHT.SORRY FOR ANY INCONVENIENCE. MARLENE


NM
Natasa M.
Loganville, GA
Saturn Ion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2017 Category: Service
Natasa said this business had great customer service.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 07/24/2017

THANK YOYU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS.MARLENE


DR
DELBERT R.
Stone Mountain, GA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2017
Services
Prompt and professional as well as fair pricing
Marlene S. from J. S. Auto Repair responded on 07/10/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. WE HOPE TO SEE YOU IN THE FUTURE FOR ALL YOUR VEHICLES NEEDS. MARLENE.


MA
MARX A.
Stone Mountain, GA
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/07/2017
my 1990 ford RANGER is running right now , i can only thank J S Auto for stopping the my engine fuel air mix condition
love J S Auto
Marlene S. from J. S. Auto Repair responded on 07/07/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


KH
Karim H.
Snellville, GA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2017 Category: Service
Karim said he has already recommended the business for service. They were straightforward with him and they explained everything. The service had no issues.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 06/28/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. MARLENE.


PC
Pam C.
Lithonia, GA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2017
Loyal customer
I have been a customer with js auto for nearly 10 years! JS is professional, friendly and family oriented. I've recommended them to my entire family. They work with new and older model vehicles. JS is the only place I take my car!
Marlene S. from J. S. Auto Repair responded on 06/16/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. YOU & YOUR FAMILY ARE NOT JUST CUSTOMERS TO US YOU ARE LIKE FAMILY. WE STRIVE TO HOPEFULLY MAKE ALL OUR CUSTOMERS FEEL LIKE FAMILY. WE KNOW FOR AS LONG AS WE ARE IN BUSINESS YOU WILL ALWAYS BE A LOYAL CUSTOMER & THAT MEANS A LOT TO US. THANK YOU AGAIN PAM FOR BEING SUCH A LOYAL CUSTOMER. MARLENE.


TS
Trevor S.
Lithonia, GA
Lexus ES 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2017 Category: Service
Trevor said the business provided good service.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 06/16/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. WE WILL CONTINUE TO GIVE YOU THE BEST SERVICE WE CAN.MARLENE.


KL
Kelly L.
Lithonia, GA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2017 Category: Service
Kelly said the staff goes above and beyond to make sure they did everything right.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 06/16/2017

THANK YOU FOR YOUR REVIEW. WE GREATLY APPRECIATE YOUR BUSINESS. EVEN THOUGH YOU ARE A NEW CUSTOMER YOU QUICKLY ARE FEELING LIKE FAMILY. WE WILL CONTINUE TO STRIVE TO GIVE YOU THE BEST SERVICE WE CAN. THANKS AGAIN. MARLENE.