Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78

135 Reviews

99% Would Recommend
94% Business Response
Latest Review 8 months ago

Reviews


MA
MARX A.
Stone Mountain, GA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2016
good service and is nice people that do the work
i the wok done on pickup truck..
Marlene S. from J. S. Auto Repair responded on 02/01/2016

THANK YOU FOR YOUR REVIEW. WE WILL CONTINUE TO GIVE YOU GOOD SERVICE. YOU ARE ALSO A VERY NICE PERSON & ARE VERY HELPFUL AT TIMES. MARLENE.


MA
Mark A.
Lithonia, GA
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2016 Category: Service
Mark said this business service was great.
This review was collected via phone interview by Customer Research Inc.

SL
Samuel L.
Lithonia, GA
Infiniti I35
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2016 Category: Service
Samuel has been a loyal customer of this business since it opened. This business always does great work.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 01/13/2016

THANK YOU FOR YOUR REVIEW. WE WILL ALWAYS DO OUR BEST TO KEEP YOU SATISFIED. WE APPRECIATE YOU BEING A CUSTOMER RIGHT FROM THE VERY START OF OUR BUSINESS. YOU ARE LIKE FAMILY TO US. MARLENE.


LS
Leo S.
Decatur, GA
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/24/2015 Category: Service
Leo said everything was done well at this business. The mechanic did not follow up with him before fixing his window.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 12/28/2015

I AM SORRY THAT YOU FEEL WE DID NOT CHECK WITH YOU FIRST BUT I DID LEAVE YOU A MESSAGE ABOUT THE SITUATION.BUT IN THE FUTURE THE WORK WILL NOT BE COMPLETED UNTIL I HEAR FROM YOU FIRST. WE WILL ALWAYS STRIVE TO DO BETTER. SO THANK YOU FOR YOUR REVIEW. MARLENE.


OM
Oscar M.
Grayson, GA
Nissan Titan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2015 Category: Service
Oscar said he was happy with the service provided by this business.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 12/09/2015

THANK YOU FOR YOUR REVIEW. IT PLEASES ME TO KNOW THAT YOU WERE SATISFIED WITH OUR SERVICE & THAT YOU CAME A DISTANCE FOR US TO SERVICE YOUR VEHICLE. I HOPE YOU CONTINUE TO BRING YOUR VEHICLES TO US IN THE FUTURE. MARLENE.


CJ
Charity J.
Stone Mountain, GA
Dodge Avenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2015 Category: Service
Charity said they have worked on all of her vehicles. Jay and his wife are excellent at what they do.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 12/09/2015

THANK YOU FOR YOUR REVIEW. YOU ARE SUCH A SWEETIE. NOT ONLY DO I APPRECIATE YOUR BUSINESS I ENJOY OUR CONVERSATIONS.THANKS.MARLENE.


DB
Duck B.
Stone Mountain, GA
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2015 Category: Service
Spoke with April. She said this business gives good service and the employees are great.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 11/30/2015

THANK YOU FOR YOUR REVIEW. WE WILL CONTINUE TO GIVE GOOD SERVICE & GO THE EXTRA MILE. MARLENE


LS
Leo S.
Decatur, GA
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2015 Category: Service
Leo said this business is very reliable and dependable, but sometimes they are unable to get him in at a certain time. They are a good business.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 10/23/2015

THANK YOU FOR YOUR REVIEW LEO. WE WILL STRIVE TO DO BETTER & GET YOU IN & OUT IN A TIMELY MATTER. MARLENE.


TB
TIM B.
Lithonia, GA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2015
Good price, great service and great people
I always get great service at JS Auto. I have been going there for almost ten years. All ten with same vehicle and it still runs great with 260000 miles
Marlene S. from J. S. Auto Repair responded on 09/29/2015

THANKS TIM FOR YOUR REVIEW. YES YOU WERE ONE OF OUR FIRST CUSTOMERS. IT MEANS A LOT TO US THAT YOU CONTINUE TO SERVICE YOUR VEHICLE WITH US. WE APPRECIATE YOUR BUSINESS & WE WILL CONTINUE TO GIVE YOU GREAT SERVICE. THANKS. MARLENE.


CF
Charlie F.
Georgia
Ford RV Cutaway
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2015 Category: Service
Charlie said this business provided quick and good service.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 09/30/2015

THANK YOU SO MUCH FOR YOUR REVIEW. WE WILL DO OUR BEST TO CONTINUE FAST & GOOD SERVICE. WE APPRECIATE YOUR BUSINESS.MARLENE


TJ
TERRY J.
Lithonia, GA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2015
Outstanding Customer Service
I would not take my vehicle anywhere else! The owners of J.S. Auto really care about their customers and the quality of the work provided to them.
Marlene S. from J. S. Auto Repair responded on 09/28/2015

THANK YOU SO MUCH FOR YOUR REVIEW. IT MEANS ALOT TO US TO KNOW HOW THE CUSTOMERS FEEL. IF THERE IS ANYTHING WE CAN DO BETTER PLEASE LET US KNOW. WE APPRECIATE YOUR BUSINESS. MARLENE


AJ
Andrew J.
Lithonia, GA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2015 Category: Service
Andrew said he enjoyed the service at this business.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 09/28/2015

WE APPRECIATE HOW PATIENT YOU WERE WITH US TRYING TO FIGURE OUT THE BRAKE SHOES SINCE THE DIFFERENTIAL WAS CHANGED. WE DO APPRECIATE YOUR BUSINESS & YOUR REVIEW. MARLENE


JW
JACKIE W.
Lithonia, GA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2015
Starter replacement -
Very good service. Thank Marlene!!!!!
Marlene S. from J. S. Auto Repair responded on 09/28/2015

I AM SO GLAD WE WERE ABLE TO TAKE CARE OF YOUR VEHICLE ONCE AGAIN. WE DO APPRECIATE YOUR BUSINESS & YOUR REVIEW. MARLENE


DB
Duck B.
Stone Mountain, GA
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2015 Category: Service
Duck said they did a great job and they were nice and helpful.
This review was collected via phone interview by Customer Research Inc.
Marlene S. from J. S. Auto Repair responded on 09/28/2015

THANKS FOR YOUR REVIEW DUCK. WE WILL ALWAYS HELP YOU THE BEST THAT WE CAN. EVEN IF YOU JUST NEED SOME ADVICE I AM HERE FOR YOU. MARLENE


RH
RICKIE H.
Covington, GA
Dodge Sprinter
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/15/2015
The price and customer service.
The price and customer service.
Marlene S. from J. S. Auto Repair responded on 09/28/2015

I AM GRATEFUL FOR YOUR REVIEW. IT IS ALWAYS NICE TO KNOW THAT YOUR CUSTOMERS THINK YOUR PRICES ARE FAIR & CUSTOMER SERVICE WAS GOOD. THANKS. MARLENE