Business Solutions
English Español
SureCritic / Kia Dealer / Kia of Duluth
business image

Kia of Duluth

Average Score
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
2.6
(41 Reviews)
-100
Write a Review
SureCritic can help with retention for your business
Learn More

Score Details

5 stars
34%
4 stars
4%
3 stars
4%
2 stars
<1%
1 star
56%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

At Kia of Duluth, our professional sales team is committed to making sure you drive away in the perfect vehicle for you. In our service department, our highly skilled factory-trained technicians offer the best in automotive service to our customers. At Kia of Duluth, our professional sales team is committed to making sure you drive away in the perfect vehicle for you. In our service department, our highly skilled factory-trained technicians offer the best in automotive service to our customers.

Categories
Kia Dealer, New Car Dealer, Used Car Dealer
Contact
(218) 722-4542
Closed
Business Hours

Business Hours

Mon
9:00 AM - 7:00 PM
Tue
9:00 AM - 7:00 PM
Wed
9:00 AM - 7:00 PM
Thu
9:00 AM - 7:00 PM
Fri
9:00 AM - 6:00 PM
Sat
9:00 AM - 5:00 PM
Sun
closed
* Central Time (Us & Canada)
1701 W. Michigan Street Duluth, MN 55806
Get Directions

Score Details

5 stars
20%
4 stars
<1%
3 stars
20%
2 stars
<1%
1 star
60%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

At Kia of Duluth, our professional sales team is committed to making sure you drive away in the perfect vehicle for you. In our service department, our highly skilled factory-trained technicians offer the best in automotive service to our customers. At Kia of Duluth, our professional sales team is committed to making sure you drive away in the perfect vehicle for you. In our service department, our highly skilled factory-trained technicians offer the best in automotive service to our customers.

Categories
Kia Dealer, New Car Dealer, Used Car Dealer
Contact
(218) 722-4542
Closed
Business Hours

Business Hours

Mon
9:00 AM - 7:00 PM
Tue
9:00 AM - 7:00 PM
Wed
9:00 AM - 7:00 PM
Thu
9:00 AM - 7:00 PM
Fri
9:00 AM - 6:00 PM
Sat
9:00 AM - 5:00 PM
Sun
closed
* Central Time (Us & Canada)
1701 W. Michigan Street Duluth, MN 55806
Get Directions

Score Details

5 stars
36%
4 stars
9%
3 stars
<1%
2 stars
<1%
1 star
54%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
-100
Net Promoter Score ®

Business Details

About

At Kia of Duluth, our professional sales team is committed to making sure you drive away in the perfect vehicle for you. In our service department, our highly skilled factory-trained technicians offer the best in automotive service to our customers. At Kia of Duluth, our professional sales team is committed to making sure you drive away in the perfect vehicle for you. In our service department, our highly skilled factory-trained technicians offer the best in automotive service to our customers.

Categories
Kia Dealer, New Car Dealer, Used Car Dealer
Contact
(218) 722-4542
Closed
Business Hours

Business Hours

Mon
9:00 AM - 7:00 PM
Tue
9:00 AM - 7:00 PM
Wed
9:00 AM - 7:00 PM
Thu
9:00 AM - 7:00 PM
Fri
9:00 AM - 6:00 PM
Sat
9:00 AM - 5:00 PM
Sun
closed
* Central Time (Us & Canada)
1701 W. Michigan Street Duluth, MN 55806
Get Directions
All Departments' Reviews
Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5Overall Rating 2.6/5
2.6
(41 Reviews)
Write a Review
Recent Reviews
KN
gravatar
Kyle N.
Duluth, MN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/06/2024
0
Worst dealership in the area
Please avoid buying a car from here. They are the only dealership within hundreds of miles, and if something major happens to your vehicle. You will be faced with a major headache. They don’t have enough loaners to fit customer demand, they will perform suboptimal repairs on your car and then deny it. Please save yourself the headache. Buy from another dealership or buy Hyundai from Kolar up the road. Hyundai and Kia are the same company and just as affordable
JB
gravatar
Jean B.
Virginia, MN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/20/2022
0
Category: Sales
Ignored in the Showroom
I went to the dealership witn my SO as he was having a 6 mos maintenance check up for his 2022 Telluride. I own a 2016 Sorento, and have been contemplating an upgrade. I spent at least 15 minutes checking out the vehicles in the showroom, openning doors looking in, sitting in one, wlaking around checking out others. That whole time not one salesperson approached me to see if I need assistance. My SO came into the showroom after getting his veh checked in etc for his service appt, walked up to 1 vehicle and in less than one minute had a salesperson approach and ask him if he needed assistance! Apparently this dealership doesnt respect the fact that women can purchase vehicles too
So since you made me feel like a second class citizen, not worthy of your attention, I will be taking my business elsewhere and hopefully after reading this review, so will many others.
MP
gravatar
Michael P.
Duluth, MN
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/24/2021
0
Category: Service
Poor customer care
I've been waiting two weeks for someone to get back to me I've bought two new vehicles from them. But there customer care after you buy the car sucks. I had a 1:30 appointment I get there taking time off from work the girl tells me they wouldn't have made the appointment this late but I'm in the system. Blames me for there screw up. Nim they won't respond to me about my situation. Pretty sad
JR
gravatar
JOSHUA R.
Carlton, MN
Kia Forte Koup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2021
verified customerVerified Customer
Warranty repairs
Had scheduled an appointment to take care of a recall, when engine issues reared their ugly heads. Dropped the car off, and was in contact with the dealership for most of the cars stay there. Staff did their best to keep me posted on the status of the repair, and vehicle was restored to operating condition.
Recommended
PE
gravatar
PATTI E.
Taconite, MN
Kia Sportage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2021
verified customerVerified Customer
Very thought ful
Friendly staff.
Recommended
Verified Customer
Superior, WI
Kia Sorento
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2021
verified customerVerified Customer
Brakes and Detailing
Everyone was very nice and service was quick and well done.
Recommended
LP
gravatar
LISA P.
Duluth, MN
Kia Soul
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/14/2021
verified customerVerified Customer
Quality Understanding
Thank You kindly Kia service representatives/technicians
Jaiden and Laurie being knowledgeable, flexible
Zac for great skills knowledge
Recommended
VM
gravatar
VIVIAN M.
Aurora, MN
Kia Sportage
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/11/2021
verified customerVerified Customer
Kia sportage
My 2012 Kia has been in shop on at least 4 occasions...they seem not to listen to what we're saying is wrong...they say they fixed issues, but the back tires are still wearing out..the car was in shop about 2 months ago..we brought it in the end of May for a recall...when we had it in prior..they put all new tires on car...6 WEEKS later, about 800 miles on tires, the left rear was showing wear...they pretty much brushed that off...we ARE NOT REAL HAPPY Dealing with our issues..we've sank about $4500 into that car the last 2 years...I quit driving it cuz O told my husband I was gonna die in that car!!! We ARE NOT HAPPY CAMPERS...
Not Recommended
Verified Customer
Cloquet, MN
Kia Optima
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/06/2021
verified customerVerified Customer
Contraction in area is hard to get to you
Employees were much kinder than last trip and very helpful. Thanks
Recommended
SN
gravatar
SCOTT N.
Two Harbors, MN
Kia Sorento
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/05/2021
verified customerVerified Customer
Great service.
Appreciate the staff. Always good work done as well.
Recommended
Verified Customer
Superior, WI
Kia Sportage
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2021
verified customerVerified Customer
Service
Good job, services
Recommended
ML
gravatar
MARK L.
Washburn, WI
Kia Sedona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2021
verified customerVerified Customer
Good Service!
We have always been very satisfied with your KIA service department. We usually check in with the same guy when we come for service. He is always very pleasant, friendly
and we trust him. He always is very professional and we especially like working with him. Everyone in your service department has always been great, professional, friendly,
and we are very happy with the service that KIA provides.
Recommended
DK
gravatar
DEBRA K.
Duluth, MN
Kia Sorento
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/31/2021
verified customerVerified Customer
Continued excellent service
Kia of Duluth/Freeway Auto continues to provide fast, friendly service. Their customer service is #1!
Recommended
GS
gravatar
GLEN S.
Superior, WI
Kia Telluride
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/27/2021
verified customerVerified Customer
Mr
Great customer care!
Recommended
TE
gravatar
TERRANCE E.
Keewatin, MN
Kia Soul
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/25/2021
verified customerVerified Customer
Everyone works hard to make your new car dream come true!. And always treated great paul worked hard to get exactly what we wanted.we made a good friend.!.
Greatest car dealer ever!
They make your car dreams come true.
Recommended
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.