You brought us your early 2000 Saab with broken headlamp and turn signal assemblies. We put them back as good as they could be repaired without replacing the whole assemblies. You were told this and shown the problem when you picked up the vehicle because you admitted that Joe had shown you the tape holding them together. I'm very sorry that the make of vehicle you have chosen to drive is no longer in business but that isn't our problem. It's your vehicle and YOU will have to pay to repair it, not me. I sincerely hope that this is the last time we have any corespondence and you consider the matter closed.
My name is Mitch Kirby and I'm very sorry to hear you're unhappy with our service. It's true I've had some turnover at the Manager position but I'm confident I have the right man for the job. You called Joe on a saturday to ask how long it had been since your last service and because we are closed on saturday and Joe was at home he couldn't look up that info for you. He had forwarded the business line to his personal cell phone. In regard to the Oil service price, your last service onMarch 25th 2014 was the same price. We used Mobil1 oil in your vehicle, which is what Mercedes recommends. It has the Mobil1 emblem right under the hood!!! Of course, I can do the service for what other places told you but that isn't the proper way to service your Mercedes, cheaper "house brand" oil and filter. They recommend things for a reason and I highly recommend you adhere to their recommendations as well. Please accept my apologizies as I want you to be my customer very badly.