You brought us your early 2000 Saab with broken headlamp and turn signal assemblies. We put them back as good as they could be repaired without replacing the whole assemblies. You were told this and shown the problem when you picked up the vehicle because you admitted that Joe had shown you the tape holding them together. I'm very sorry that the make of vehicle you have chosen to drive is no longer in business but that isn't our problem. It's your vehicle and YOU will have to pay to repair it, not me. I sincerely hope that this is the last time we have any corespondence and you consider the matter closed.
My name is Mitch Kirby and I'm very sorry to hear you're unhappy with our service. It's true I've had some turnover at the Manager position but I'm confident I have the right man for the job. You called Joe on a saturday to ask how long it had been since your last service and because we are closed on saturday and Joe was at home he couldn't look up that info for you. He had forwarded the business line to his personal cell phone. In regard to the Oil service price, your last service onMarch 25th 2014 was the same price. We used Mobil1 oil in your vehicle, which is what Mercedes recommends. It has the Mobil1 emblem right under the hood!!! Of course, I can do the service for what other places told you but that isn't the proper way to service your Mercedes, cheaper "house brand" oil and filter. They recommend things for a reason and I highly recommend you adhere to their recommendations as well. Please accept my apologizies as I want you to be my customer very badly.
Mr Jackson has since contacted our shop and stated that the heat/a/c concern was an issue before vehicle come into our shop as per Mrs Jackson. Mr Jackson stated he will be back and does recommend our shop. Thank You Steve King. Service Manager..
David,Upon arrival of your 1995 Nissan Altima the engine would not crank over as you had stated when you called us for service,Your battery cables were loose and battery had insufficent charge,We corrected your battery cable ends and charged battery to then find engine would start and stall due to cylinders fuel fouled due to the excessive cranking of engine before vehicle arrived to our shop, We replaced your sparkplugs to correct engine no start and engine was running smoothly at that time, During our free courtesy inspection discovered that your radiator was leaking and recommended replacement as you declined repair, as for the check engine light there were no (dtc) diagnostic trouble codes due to battery low voltage therefor no check engine light was on.We operate a very honest and reputable auto service shop and every customer is of the upmost importance to us,If there is anything we could help you with in the future please call on us Sincerly Steve King.. Service Manager