Lake Anne Service Center


Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

247 Reviews

98% Would Recommend
Latest Review 5 days ago
Arvind P. on 01/04/2017
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Arvind said the cost of the service was more than he expected.
Vehicle: Honda Accord
Category: Service
Service Date: 01/02/2017
Review Created: 01/04/2017
This review was collected via phone interview by Customer Research Inc.
Sheshi B. on 08/11/2016
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Sheshi said this business ' hours are not convenient and the time it took for him to wait for his vehicle, was longer than he thought it would be. The estimate was not clear and the bill was not itemized. The business did not call him with the estimate, before they started the work. Due to these issues, he can not recommend them to others.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 08/10/2016
Review Created: 08/11/2016
This review was collected via phone interview by Customer Research Inc.
BOBBY K., Owner at Lake Anne Service Center responded on 08/14/2016

Hi Sheshi:

Thank you for coming to our service center. Having direct and honest feedback from customers like you helps us gain perspective into exact areas that would require improvement.

I'd like to discuss his further and would like to stay in touch. Let me know if you'd like to continue the conversation and resolve this issue.

Thanks,

Bobby

Shousat A. on 02/25/2016
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Shousat said he thinks he was overcharged for the oil change and the tire repair. He paid $81. He does recommend them but they should finalized all the charges beforehand.
Vehicle: Ford Fusion
Category: Service
Service Date: 01/21/2016
Review Created: 02/25/2016
This review was collected via phone interview by Customer Research Inc.
Hu T. on 10/12/2015
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Hu said this business was not clear about the price.
Vehicle: Ford Escape
Category: Service
Service Date: 10/09/2015
Review Created: 10/12/2015
This review was collected via phone interview by Customer Research Inc.
John F. on 08/25/2015
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
John said they did a diagnostic. The price amount of labor and the time they took was high. The service was good, thorough and it was not complicated. He would recommend them, but with reservations.
Vehicle: Toyota Corolla
Category: Service
Service Date: 08/18/2015
Review Created: 08/25/2015
This review was collected via phone interview by Customer Research Inc.
Paul L. on 01/14/2015
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Paul said he appreciated the estimate from this business but he received service from the business he normally uses. The work the other business did cost half compared to the estimate this business gave him. He was not impressed with the cleanliness or orderliness at this facility. Due to reasons already mentioned he would not recommend this business for service.
Vehicle: GMC Envoy
Category: Service
Service Date: 01/09/2015
Review Created: 01/14/2015
This review was collected via phone interview by Customer Research Inc.
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