Overview

Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5Overall Rating 4.77/5rating 4.77

329 Reviews

97% Would Recommend
Latest Review 6 days ago

Reviews


SS
Saadia S.
Reston, VA
Subaru Forester
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/30/2018 Category: Service
Saadia said that the facility has always had problems with their parking situation, as a result she cannot recommend them for service.
This review was collected via phone interview by Customer Research Inc.

LR
Luis R.
Ashburn, VA
Toyota Prius
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/18/2017 Category: Service
Luis said there was little communication between him and the employees.
This review was collected via phone interview by Customer Research Inc.

SO
Sekou O.
Reston, VA
Honda Accord Sdn
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/22/2017 Category: Service
Sekou said the turn around at this business was quick, but it was expensive.
This review was collected via phone interview by Customer Research Inc.

AP
Arvind P.
Herndon, VA
Honda Accord
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/04/2017 Category: Service
Arvind said the cost of the service was more than he expected.
This review was collected via phone interview by Customer Research Inc.

SB
Sheshi B.
Reston, VA
Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/11/2016 Category: Service
Sheshi said this business ' hours are not convenient and the time it took for him to wait for his vehicle, was longer than he thought it would be. The estimate was not clear and the bill was not itemized. The business did not call him with the estimate, before they started the work. Due to these issues, he can not recommend them to others.
This review was collected via phone interview by Customer Research Inc.
BOBBY K., Owner from Lake Anne Service Center responded on 08/14/2016

Hi Sheshi:

Thank you for coming to our service center. Having direct and honest feedback from customers like you helps us gain perspective into exact areas that would require improvement.

I'd like to discuss his further and would like to stay in touch. Let me know if you'd like to continue the conversation and resolve this issue.

Thanks,

Bobby


SA
Shousat A.
Reston, VA
Ford Fusion
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/25/2016 Category: Service
Shousat said he thinks he was overcharged for the oil change and the tire repair. He paid $81. He does recommend them but they should finalized all the charges beforehand.
This review was collected via phone interview by Customer Research Inc.

HT
Hu T.
Falls Church, VA
Ford Escape
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/12/2015 Category: Service
Hu said this business was not clear about the price.
This review was collected via phone interview by Customer Research Inc.

JF
John F.
Reston, VA
Toyota Corolla
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/25/2015 Category: Service
John said they did a diagnostic. The price amount of labor and the time they took was high. The service was good, thorough and it was not complicated. He would recommend them, but with reservations.
This review was collected via phone interview by Customer Research Inc.

PL
Paul L.
Vienna, VA
GMC Envoy
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/14/2015 Category: Service
Paul said he appreciated the estimate from this business but he received service from the business he normally uses. The work the other business did cost half compared to the estimate this business gave him. He was not impressed with the cleanliness or orderliness at this facility. Due to reasons already mentioned he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.