ReScore Reviews™ (1)
Kevin, I'm surprised that you think we are "pricey", when we sent two men to travel to your vehicle, tow it back to the shop, and diagnose the problem. We traveled to your vehicle with a company truck and a tow strap to save you the cost of a tow truck. Then we put your truck first in line because it is a work truck, diagnosed the problem, ordered the part, and repaired the truck. We finished your work after normal business hours and then stayed on after hours so that you could pick up your truck the same night. We saved you the tow bill, worked overtime, and then stayed more overtime so you could send your men to pick up your truck. We charge you nothing except straight time and the total bill was just over $300.00 I'm sorry that you don't like our pricing, but this is Denver and we have to pay too much for rent, and our employees have to pay too much for rent, and we have to pay the employees a fair wage. I know you are from out of town, but if you need any help at our "pricey" establishment, you would be welcome. John
I am so sorry that we missed a call to you. I take full responsibilty since I am likely the person who dropped the ball. Its hard to keep up this year as we are unusually busy. But that is not meant as an excuse. It might also be that I'm getting too darn old! But, we still believe in our motto: "Honest and Fair Auto Repair", and I promise that honesty and quality work is what you will get from my shop. Even if I drop the ball on making contact. I'll try harder! And, I have hired an office assistant since you were here. Her name is Mallory, and she has really been a big help! Sometimes I drop the ball, but I learn from all mistakes, and one of the reasons that Mallory is here is to prevent me from making such errors. She does a good job, and I will try harder!
Thanks so much for the kind words, and I'm trying to correct your concerns.
John Paul Jones, President
d/b/a Lakewood Lube and Auto Repair
An AC Delco Professional Service Center
"Rated" A+ by the BBB and Angie's List!