Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

532 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 29 days ago

Reviews


DZ
Derek Z.
Littleton, CO
Ford Econoline Cargo Van
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2018 Category: Service
Derek said the staff do excellent work, and he has been going there for many years.
This review was collected via phone interview by Customer Research Inc.

PC
Phil C.
Denver, CO
Ford Taurus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/17/2018 Category: Service
Phil said the service was very good.
This review was collected via phone interview by Customer Research Inc.

MM
Margaret M.
Denver, CO
Buick Regal
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2018 Category: Service
Margaret said John is honest, helpful, not too expensive, and courteous. He is one in a million.
This review was collected via phone interview by Customer Research Inc.

MG
Michael G.
Denver, CO
Chevrolet Malibu
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2018 Category: Service
Michael said the service was pretty good.
This review was collected via phone interview by Customer Research Inc.

CF
Carolyn F.
Colorado
Mazda MX-5 Miata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/28/2018 Category: Service
Carolyn said she dropped off her vehicle at 8:30 AM Friday, and it took them a day to get to her vehicle. It wasn't ready until the next morning.
This review was collected via phone interview by Customer Research Inc.

AT
Aaron T.
Denver, CO
Subaru Outback
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/21/2018 Category: Service
Aaron said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

TC
Thomas C.
Denver, CO
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2018 Category: Service
Thomas said the staff exceeded his expectations. However, they forgot one of his appointments. They were still able to fit him in, but it took a little long.
This review was collected via phone interview by Customer Research Inc.

PW
Paul W.
Denver, CO
Nissan Quest
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/22/2017 Category: Service
Paul said the mechanic fixed one of the axles and it was the other one that has the problem. So when he gets money he will be in to get the right one fixed.
This review was collected via phone interview by Customer Research Inc.

KS
Kevin S.
Denver, CO
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2017 Category: Service
Kevin said this business was pricey.
This review was collected via phone interview by Customer Research Inc.
John J., Owner from Lakewood Lube And Repair responded on 11/14/2017

Kevin, I'm surprised that you think we are "pricey", when we sent two men to travel to your vehicle, tow it back to the shop, and diagnose the problem.  We traveled to your vehicle with a company truck and a tow strap to save you the cost of a tow truck.  Then we put your truck first in line because it is a work truck, diagnosed the problem, ordered the part, and repaired the truck.  We finished your work after normal business hours and then stayed on after hours so that you could pick up your truck the same night.  We saved you the tow bill, worked overtime, and then stayed more overtime so you could send your men to pick up your truck.  We charge you nothing except straight time and the total bill was just over $300.00 I'm sorry that you don't like our pricing, but this is Denver and we have to pay too much for rent, and our employees have to pay too much for rent, and we have to pay the employees a fair wage.  I know you are from out of town, but if you need any help at our "pricey" establishment, you would be welcome.  John


PC
Phil C.
Denver, CO
Ford Taurus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/30/2017 Category: Service
Phil said the experience was okay. It was all right, but not anything special.
This review was collected via phone interview by Customer Research Inc.

CS
Christina S.
Lakewood, CO
Chrysler Pacifica
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/27/2017 Category: Service
Christina said this business is really informative. She said they are great, except she did not get a call back when she was supposed to.
This review was collected via phone interview by Customer Research Inc.
John J., Owner from Lakewood Lube And Repair responded on 07/26/2017

Hi Christina!

I am so sorry that we missed a call to you.  I take full responsibilty since I am likely the person who dropped the ball.  Its hard to keep up this year as we are unusually busy.  But that is not meant as an excuse.  It might also be that I'm getting too darn old!  But, we still believe in our motto: "Honest and Fair Auto Repair", and I promise that honesty and quality work is what you will get from my shop.  Even if I drop the ball on making contact.  I'll try harder!  And, I have hired an office assistant since you were here.  Her name is Mallory, and she has really been a big help!  Sometimes I drop the ball, but I learn from all mistakes, and one of the reasons that Mallory is here is to prevent me from making such errors.  She does a good job, and I will try harder!

Thanks so much for the kind words, and I'm trying to correct your concerns.

John Paul Jones, President
Locomotives, Inc.
d/b/a Lakewood Lube and Auto Repair
An AC Delco Professional Service Center
"Rated" A+ by the BBB and Angie's List!


EL
Eric L.
Lakewood, CO
Nissan 300ZX
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/27/2017 Category: Service
Eric said the business did not catch a problem with his vehicle so he ended up having to bring his vehicle back twice.
This review was collected via phone interview by Customer Research Inc.

PC
Phil C.
Denver, CO
Ford Taurus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/31/2017 Category: Service
Phil said this business provided him with good service. Their prices are a little bit expensive. However, they are knowledgeable. He likes their work ethic and their personnel.
This review was collected via phone interview by Customer Research Inc.

KS
Kye S.
Aurora, CO
Toyota 4Runner
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/31/2017 Category: Service
Kye said there seems to be some sort of conflict between the staff and the owner of this business. They need to get on the same page, especially when it comes to pricing.
This review was collected via phone interview by Customer Research Inc.

MS
Mike S.
Arvada, CO
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/21/2017 Category: Service
Mike said the business was fine. One of his tires had a slow leak. He had asked them to check the tires for foreign objects when they are rotated. This did not happen.
This review was collected via phone interview by Customer Research Inc.

SB
Sam B.
Colorado
Dodge Durango
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2017 Category: Service
Sam said this business did a great job and they were honest. They made the necessary repairs and had open communication. They finished his vehicle in a timely manner and he would them recommend to family and friends.
This review was collected via phone interview by Customer Research Inc.

PN
Persephone N.
Colorado
Acura MDX
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/13/2017 Category: Service
Persephone said the business' service was great and quick, but their prices were misleading.
This review was collected via phone interview by Customer Research Inc.

AS
Adam S.
Colorado
Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/10/2017 Category: Service
Adam said the service at this business was kind of expensive. Their oil change was fine, but their brake and rotors service was a little on the expensive side. He found another local business that provided the service for $30 to $40 less than this facility.
This review was collected via phone interview by Customer Research Inc.

BH
BILL H.
Denver, CO
Jeep Liberty
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/31/2017
review
service , quick and fast. everything done well.

FL
FRANK L.
Cedar Falls, IA
Chevrolet Silverado
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/28/2017
Chevy silverado 1500
Mechanics are very knowledgable and very good job fixing my truck.

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