Leon's & J&L

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603-357-7004
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Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

379 Reviews

5 star
87%
4 star
7%
3 star
1%
2 star
<1%
1 star
2%
97% Would Recommend
76% Business Response
Latest Review 7 days ago

Reviews

DB
Derek B.
Putney, VT
Jeep Renegade
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2019 Category: Service
Derek said the business provided good service. It took them awhile to get him in for the service. They were spectacular with communication.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 04/15/2019

HI Derek,

    Thank you for the feed back and your business!!!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004
EB
Emmanuel B.
Swanzey, NH
Chrysler Town & Country SWB
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2019 Category: Service
Emmanuel said everyone was really nice and he likes this facility.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 03/18/2019

Thank you Emmanuel,

We appreciate your feed back and your business!!!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004
JM
John M.
Keene, NH
Honda Accord Coupe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/02/2019 Category: Service
John said the service went well. The appointment was not scheduled at the right time.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 01/03/2019

Hi John,

     We apologize for any miss communication on the scheduling. Thank you for the feed back we will use this to better serve our customers.  

Ben Russell
Owner 
Leon's and J&L
(603)357-7004
JC
JIM and DANA C.
Keene, NH
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/22/2018
A Repair Shop Worth Your Consideration
I've brought three cars (two Subarus and a Mazda) to Leon's for service in the last year for everything from state inspections to new bushings and a timing belt. Leon's provides quality service at a fair price - and they they are very pleasant to deal with. These guys know their stuff. I would not hesitate to come back.
Recommended
Ben R. from Leon's & J&L responded on 12/21/2018

Thank you for the feed back.  I will make sure to pass this along to the staff! 

Ben Russell
Owner 
Leon's and J&L
(603)357-7004
BP
Brooks P.
Francestown, NH
Toyota Land Cruiser
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/01/2018 Category: Service
Brooks said he is disappointed the vehicle was totaled, and that it did not pass smog test.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 09/06/2018

Hi Brooks,

     I am very sorry we had to give you the bad news about your vehicle. Thank you for choosing Leon's for your service needs. 

Ben Russell
Owner 
Leon's and J&L
(603)357-7004
PM
Peter M.
Sullivan, NH
Ford Police Interceptor
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2018 Category: Service
Peter said he was happy with the service. However, he said he had to wait awhile because he did not have an appointment.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 08/18/2018

Hi Peter,

     Sorry you had to wait a bit for your truck.  We are glad we could get the leaking transmission cooler and lines replaced while you waited.  
     Thank you for your business!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004
RS
Richard S.
Westmoreland, NH
Subaru Forester (Natl)
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2018 Category: Service
Richard said, he would recommend this business to others.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 08/18/2018

Hi Richard,

     Thank you for the feed back. We appreciate your business! 

Ben Russell
Owner 
Leon's and J&L
(603)357-7004
EG
Evan G.
Keene, NH
Toyota Tundra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2018 Category: Service
Evan said he has had good service with this business and mediocre service with this business.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 08/14/2018

Hi Evan,

     Thank you for the feed back and we appreciate your business!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004
EM
Ed M.
New Hampshire
Subaru Forester
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/01/2018 Category: Service
Ed said the service was fine, it was a good experience.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 06/05/2018

Hi Ed, thank you for the feed back.  We appreciate your business!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004
MP
MARK and JEANNE P.
Swanzey, NH
Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/07/2018
Pride 2007 Hundyi Santa Fe
With few exceptions we have always been satisfied and confident in the work we have had done at Leon's. The service writers do not, to our knowledge, try to get us to authorize work that does not need to be done for the maintenance and safety of our cars. At the same time, if the techs come across something that needs to be repaired for safety reasons, we are contacted, the service recommended and explained, and the decision left with us.

If, as happened recently, there seems to be a problem with a car after service is completed, Leon's responds quickly and tries to resolve the issue as quickly as possible.

We appreciate the work and knowledge we have benefited from for many years at Leon's and will continue to use Leon's into the future.

Mark Pride
Recommended
Ben R. from Leon's & J&L responded on 04/13/2018

Hi Mark,

    Thank you for the feedback on your last service visit.  I'm sorry about the miss communication and we appreciate your patience and understanding.  Thank you for your business and have a great day!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004
ML
Mariah L.
Keene, NH
Mazda Mazda3
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/06/2018 Category: Service
Mariah said they took a while with the inspection but everything else went well.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 04/13/2018

Thank you for the feed back on your service visit.  We appreciate your business!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004
PM
Peter M.
Sullivan, NH
Ford Police Interceptor
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2018 Category: Service
Peter said he would recommend the business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 04/13/2018

Thank you Peter!  It was great seeing you.

Ben Russell
Owner 
Leon's and J&L
(603)357-7004
LP
LARRY P.
Keene, NH
Ford Fusion
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/28/2018
AAA car inspection
Good work, good people, like AAA.
Recommended
Ben R. from Leon's & J&L responded on 04/02/2018

Thank you Larry!  We appreciate the feed back!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004
EA
Emily A.
Keene, NH
Kia Optima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/03/2018 Category: Service
Emily said that the business was pretty good overall.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 03/06/2018

Hi Emily,

    We understand that you can take your vehicle to any repair facility and just wanted to thank you for choosing us!  

Ben Russell
Owner 
Leon's and J&L
(603)357-7004
GG
Ginnette G.
Keene, NH
Toyota Prius
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2018 Category: Service
Ginnette said she had to wait longer than expected.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 01/26/2018

Hi Ginnette,

     We are sorry for the delay.  The wheel was seized to the vehicle and we couldn't remove it without getting the vehicle to the shop.  Thank you for your paitence and your business.  

Ben Russell
Owner 
Leon's and J&L
(603)357-7004
AT
Anna T.
Keene, NH
Acura TSX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/03/2017 Category: Service
Anna said she likes this business.
Recommended
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 11/10/2017

Thank you for your response Anna.   We here at leon's like you too!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004
KF
KRIS F.
Nelson, NH
Volkswagen Rabbit
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/01/2017
tried it out after many years of going elsewhere
I got an inspection and it was done in the time frame that was stated. The reason I went elsewhere many years ago was because my car would be waiting to be worked on long past what they said.
Recommended
Ben R. from Leon's & J&L responded on 11/02/2017

Thank you Kris for the feed back.  It is good for us to hear those things, it make us even better!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004
DM
DALE M.
Alstead, NH
Subaru Outback (Natl)
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/20/2017
E-mail reminders
I stated that I missed the e-mail service reminders, so was put on the list and am looking foreword to keeping my car in great shape.
Recommended
Ben R. from Leon's & J&L responded on 11/02/2017

Hi Dale,

     John had mentioned that to me and i'm glad too that we got you back on the list!  Thank you for being a loyal customer!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004
TL
Tracy L.
Jaffrey, NH
Chevrolet Silverado 1500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/20/2017 Category: Service
Tracy said the work and service she received were good. However, she had to take the vehicle back a few times which was a little annoying.
Recommended
This review was collected via phone interview by Customer Research Inc.
BF
Brian F.
Keene, NH
Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2017 Category: Service
Brian said this business is much better than average.
Recommended
This review was collected via phone interview by Customer Research Inc.
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